The agent, Brenda, was terrific as we booked this completely by phone and internet on July 4. The place is "cozy" as advertised, but it fit our family of five just fine. Virtually everything in the unit is dated but it works, so not a problem at all for us. The cooking utensils could use additions but again we made it work. For the price and customer service we definitely recommend, especially since the ski lift is so close! We utilized the washer/dryer and appreciated the strong shower pressure. The only bit of an issue was a whiny child and a barking dog that occasionally made their presences known along with a roofer working at 7am.