Jay is absolutely the best! I suffer from an anxiety disorder and forgot to bring my medication with me to Puerto Rico. After 3 days without my medication in the mountains I was unable to get the prescription from my doctor filled in San Juan. At that point, I had no choice but to cancel the rest of our vacation.
Of course, by the time I had received that message from my doctor we had already checked into Jay's place. Jay was fantastically understanding, flexible about the refund for the cancelled stay, and even returned directly from running errands so that we could get moving as quickly as possible.
Following our cancellation he continued to be wonderful, engaging in quick communication and apologizing for the fact we had to cancel our vacation...I found all the people of Puerto Rico fantastic....and Jay is at the top of the list!
Jays place is as pictured...we didn't sleep in the bed, but everything was clean and the ocean nearby. You can't go wrong...