I booked and paid for this hotel. When I arrived at night there was no one there to check me in. The guests were there alone and had instructions to not let anyone in. They phoned the owners and told them about me and they said they would come to check me in, etc., but never came. It's in a dodgy area (Pembroke Hall, Kingston) and people sometimes get mugged there. I was fortunate to be picked up by a highway trucker and his wife who took me to their home (for free). They told me that the area is dangerous at night and that's why they had pity on my when they saw me sitting on a rock with my luggage. I was literally a sitting duck. My advice would be to stay away from this place no matter what. I had booked it through an agent, so I got my money back, but safety is the greatest concern. Good luck!