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chiedza2024
Harare, Zimbabwe

Great Customer Service

4.0 of 5 bubblesReviewed 18 May 2024
Staff members were professional and helpful. I enjoyed my stay at the hotel and will definitely recommend to family and friends.
Date of stay: May 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (478)
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6 - 11 of 478 reviews
Reviewed 31 March 2024

Great location in Port Alfred, with beautiful surroundings. The staff there is very friendly and helpful. However the rooms are disappointing. The carpet smells and the rooms are extremely outdated. The place needs a major revamp.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank djali994650
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2024

A great couples package - value for money!
The staff is friendly and helpful, the atmosphere is tranquil, the views are amazing and the food is tasty. Other Port Alfred activities are within short distance from the hotel.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank aldeneholben
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 March 2024

View was superb. River cruise was awesome. Staff very friendly and helpfull. Food was good and tasty. Please bring back the seafood evening. We stayed at the Halyards for our 37th wedding anniversary and heard about the seafood special which we were really looking forward to.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jonkereloise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2024


Having relocated from the Eastern Cape around the time of this hotel's establishment, I was eager to finally experience its offerings in this picturesque locale. However, my excitement quickly waned as disappointments marred my stay from check-in to departure. Initial issues arose with check-in dates, met with a focus on problems rather than solutions. Upon requesting alternative accommodations, my colleague and I were reassigned to other rooms, yet encountered further setbacks; his room featured damp, musty conditions necessitating a swift relocation, while mine, though lacking major issues, suffered from outdated amenities and disrepair, including peeling paint and unkempt bathrooms.

Upon arrival, a lack of towels in my bathroom was promptly reported but not rectified, despite assurances from reception. Subsequent follow-ups yielded dirty replacements, exacerbating discomfort. Regrettably, these shortcomings overshadowed the hotel's potential, rendering our stay unsatisfactory. I am compelled to share this feedback in the hopes that others may avoid similar unpleasant experiences.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank w5bus6dojs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 February 2024

Perfect location looking out onto the marine and the river. The staff are very friendly and helpful staff. When we needed to change rooms, they gladly accommodated. The furniture and building requires maintenance unfortunately. We would stay there again as we did have a wonderful time. Breakfasts are enormous.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank smccre451183
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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