We were here > 15 years ago & the place has never been touched/revamped in my view BUT now for all the positives I recommend his place for:
-the staff experience & their overall efficiency & service levels are commendable except maintenance dpt who dragged their feet & never arrived on the 2 occasions we needed them
-the beach - a shuttle takes & brings you back after some hours of leisure - there are change rooms ,a small table tennis, a pool table & a tiny cafeteria where they play music to keep this place lively...this was all a nice surprise
-the Laundry room was most welcome at R2 per machine/load
-Huge Lounge & Bar area - quite modern vs the look of the entire facility -- great couches & many TV screens covering most sports. Active waiters here & a reasonable menu(the ribs with gravy were great). the cocktails are lovely but do need an extra kick:-)
-the golfers seemed happy in their carts ,course etc
-Wahoo is big served the most awesome breakfasts(variety & sparking wine!). Buffets at dinner did not disappoint either
-wifi is ltd at 30mins/50MB so bring along your 3G card if you a stickler for data like my family is
-a creche of sorts for the young ones & a Games Room for the older kids....mine had a fun time & made friends but also complained about the old fashioned nature of the facilities in here
-the pool area has its own bar service & all seemed to be going well there as well
-housekeeping was prompt
-porters are quick despite the challenge of stairs & no lifts---poor guys.
-Port Alfred is a mere 28km away & so we had our 1st night dinner at the Link restaurant which was great! The Wharf Pub also seemed ok except the heat that was unbearable indoors
And so they need to work hard on refurbishing the rooms/the Spa/even the Wahoo Restaurant. Why is such a great facility being ignored by Southern Sun group? It is very sad & a mystery to me. Akhona at reception let me in on the fact that the new manager is a new broom who has a plan for this so i do trust that the group will support him whoever he is(he needs to pop into the public areas & say hi to his guests given the state of the place & the enthusiasm of his staff).
Overall a lovely family resort that just needs a lift like the group did many other establishments of theirs!