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527colleen

FANTASTIC EXPERIENCE

5.0 of 5 bubblesReviewed 07 Jun 2024
What a fantastic time we had at the Royal St Andrews Hotel in Port Alfred. A huge thank you to the very friendly staff, from reception to the cleaning staff. Difford you are a real asset to the hotel and your menu suggestions for The Thistle Restaurant were exceptional. Our breakfasts at The Paper Nautilus were superb and The Highlander Pub suppers were a real treat. Thank you Robin for the lovely food. Difford and Robin you two make an amazing duo.
Date of stay: May 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Difford Louw, General Manager at Royal St Andrews Hotel, responded to this review
Responded 4 weeks ago
Dear 527colleen,

Wow - this review is so humbling! Thank you so much for taking the time to be so kind and generous in your feedback. It truly means a lot to us when our guests show such detailed appreciation for our efforts. I am so glad that you enjoyed your stay and interactions with all of us. I have shared your comments with everyone and they all share my sentiments. We hope that you will visit again in future. Thank you again!

Difford Louw
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (728)
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Traveller rating
559
133
24
9
3
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LanguageAll languages
Traveller rating
559
133
24
9
3
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All reviews highlander pub modern hotel excellent service hot breakfast value for money top class spacious rooms keep up the good work out of this world delicious food enjoyed our stay friends and family a wonderful stay attention to detail thistle port heritage
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6 - 11 of 728 reviews
Reviewed 26 May 2024

This is the place to book when you need to rejuvenate, rest and pamper yourself. They have 3 resturants on site, your choice, you do not need to leave the hotel till your check out. Truly amazing friendly people, from reception to resturants.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank zvoyi327479
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Difford Louw, General Manager at Royal St Andrews Hotel, responded to this reviewResponded 4 weeks ago

Dear zvoyi327479

We just LOVE this review! Thank you kindly for taking the time to give us such a great review. We are very happy that you had a lovely time, filled with rest and rejuvenation! Thank you also for the mention of the restaurants and commendation of the staff. It means so much to the team when we share this kind of feedback with them. Please do visit again soon!

Difford Louw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2024

Very nice modern hotel in a good location, with excellent rooms, delicious breakfast and good service. Some small maintenance issues, but recommended. The traditional Highlander Pub for drinks and food is next to the hotel, the beach is about 8. minutes walk

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Globetrotter5803
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Difford Louw, General Manager at Royal St Andrews Hotel, responded to this reviewResponded 4 weeks ago

Dear Globetrotter5803

It is most pleasing to us when you see that our guests explored and enjoyed our beautiful surroundings during their stay at the Hotel. Thank you for taking the time to give us both valuable, and generous feedback. I can assure you that we are continuously working on maintaining the Hotel. We hope that you will visit again in future.

Difford Louw
General Manager

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Reviewed 15 May 2024

Your service is satisfactory, you always give the best service. All meals are good. The rooms are neat. The staff is friendly and welcoming.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bmzilikazi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Difford Louw, General Manager at Royal St Andrews Hotel, responded to this reviewResponded 4 weeks ago

Dear bmzilikazi

Your praise is so kind and generous! Thank you so much! it makes us really happy when out guests are happy. I shared your comments with the staff and they are most appreciative. Please do visit again to experience more of our Gracious Hospitality.

Difford Louw
General Manager

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Reviewed 2 May 2024

I truly enjoyed visiting the Old Pub and the Old side of your building. Enjoy a wonderful Chocolate Orange cake there, absolutely worth writing home about.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank xmalgas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Difford Louw, General Manager at Royal St Andrews Hotel, responded to this reviewResponded 4 weeks ago

Dear xmalgas

Thank you so much for the kind feedback. We appreciate that you took the time to write about your stay. It is very pleasing to see you love the establishment, facilities and the cake! We hope you will visit again in future.

Difford Louw
General Manager

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Reviewed 30 April 2024

This for me was one trip I enjoyed and would love to repeat! The food, service, cleanliness and overall service is outstanding!!!

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ymntusanto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Difford Louw, General Manager at Royal St Andrews Hotel, responded to this reviewResponded 12 June 2024

Dear ymntusanto

Short, to the point, kind and humbling! Thank you so much for taking the time to share your experience of the Hotel during your stay. Please do visit again for some more of our Gracious Hospitality.

Difford Louw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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