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Portofino Guest House
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Reviews (22)
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3 - 8 of 22 reviews
Reviewed 21 February 2016 via mobile

The rooms in the guest house are badly in need of maintenance. The rooms are musty and smell of damp. We could not sit in the lounge as no air conditioner is in there and no windows. The cold water tap would only open a half turn and hence there was hardly any pressure. The basin is so small that one battles to shave.
The air conditioning suddenly stopped working at 11pm and came on again at 7am.
The towels are old and the bedding was stained.
Although there was coffee no milk or milk powder was present. When we went to complain in the morning the woman on duty who was Leanne would not come out of her room after repeatedly ringing the bell. One of workers eventually gave me the managers number who was off duty.
Instead of giving each room a remote for the gate, one has to fetch the remote in the rain and close the gate.
I have stayed in many guest houses but Portofino will never see me again.

Stayed: February 2016, travelled as a couple
Thank Brian_PVGE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2016

Easily accessible. Situated 3 km from town. I really enjoy my stay except that it was too hot and the airconditioner is situated the main bedroom. During the night I could not sleep due to a noise that sounded like an airconditioner or a fan.

  • Stayed: December 2015, travelled with friends
    • Value
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Review collected in partnership with this hotel
Thank sindileb2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2016

I have stayed over before once with a family and remember the rooms being a lot nicer. Duvet and towels must be clean. Room must be clean. Aircon must work. I'm not fussy but disappointed as paid a bit.

  • Stayed: December 2015, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank cindyd27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2015

room very small not what it seemed to be on the internet.dampness inbathroom caused bad smell.no view as advertised.friendly receptionist very helpfull but room not value for money.wont recommend friends and family.

  • Stayed: December 2015, travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel
Thank 771mariechenv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2015

The hotel is located in nice view, their accommodation is very specious and neat. The staff is also friendly. We really had a great time with my friends. Will be taking my family to the hotel soon.

  • Stayed: November 2015, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank cynthiam498
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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