The location and the actual Hotel is beautiful and clean. But the staff were unexperienced and their behavior was appalling. I didnt eat my supper and asked for a doggy bag but was advised that the staff and supervisor on duty ate my food. Even when I complained the next day, my complaint was not handled well - worst service ever.
Booking.com
Taking safety measures
Taking safety measuresAgoda.com
MyPondHotel is the best boutique hotel in that region. Their service is attentive, generous and always timely. Their food is the freshest I've ever had and the best prepared. I recommend to everyone I know. It's perfect
We checked into My Pond hotel for a week for a business trip and was unsure what to expect due to the unknown COVID-19 impact,
We arrived at the hotel and Bianca (general manager) was there to greet us with a friendly smile, she clearly explained the COVID-19 protocols in place which was very good,
The rooms were very spacious and clean, one can see a effort has been made to setup old rooms in the best way possible - job well done.
The restaurant was not operational during our stay, we were only able to have our daily breakfast - it was very good however the service lacked.
The overall feel and look of the hotel is good, the value is good and the experience good, maybe a good deep clean and some service training is required and the My Pond hotel will be ok.
We stayed at MyPond in September 2020 right as lockdown eased up. We found the double room very comfortable and the shower was heavenly. There was a big window in the room, so it wasn’t dark enough at night but nothing an eye mask couldn’t fix. Also, the aircon kept blowing hard air then soft air. We couldn’t figure out how to make the setting more steady but it was still ok. The pillows and bed were the best. Super comfy! Breakfast on the river in the morning was also really nice! Especially the eggs Benedict! We found the room to be clean but would have like to see some sanitizer. The blow dryer was also amazing and location was perfect. I was worried about leaving my car parked outside but there was a car guard and no problems! Will try the suite next time and more food at the restaurant. No smoking rooms, but a decent little outdoors smoking section if needed. Was lovely.
My husband and I stayed for 1 night in September. We checked in late and received a friendly welcome and was shown to our room.
Strict adherence to COVID-19 procedures which was really good!
The room was very spacious and clean.
We had a lovely view of the river.
Breakfast was reasonable.
The reception and dining area was lovely and clean.
Overall a lovely stay!
Would definitely recommend!
We booked a room at short notice.
We were delighted to be welcomed to the hotel with a big bright smile. Recommendations of restaurants close by, extremely helpful.
We had a very early departue out of Port Alfred, our breakfast box was packed and ready at 6;30am.
Views were awsome on the river bank. The rooms were squeaky clean.
Absolutely worth a stay.
