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Reviews (2 515)
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Reviewed 3 weeks ago

Crown Plaza Dead Sea Jordan
Excellent resort and spa with very nice International buffet for breakfast Dinner.
great Lebanese food at Burj Al Hamam with nice veiw
Happy Hour at Aqua Pool Bar located at lobby floor

Room Tip: best sea view rooms
  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank infoK9861JS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaJordanDS, Guest Relations Manager at Crowne Plaza Jordan - Dead Sea Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear InfoK9861JS

Greetings from Crowne Plaza Jordan Dead Sea Resort & Spa

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Mazen Abu Sakha | General Manager
Crowne Plaza® Jordan Dead Sea Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I had a chilling and relaxing two days at this wonderfull hotel with a lovely staff starting from the security ,bellboys & front disk team like simon ,atiyat & racheal, they made sure that our room was as requaired exactly with a nice sea view
Dj At the pool & music made us stay for the whole day there as well the bar staff are professional in recommending the right drinks for you at the right time with a reasnoble price,i would thank the whole team there especially hunaity , rachil and Mr Murad F&b manager who took care of us.
Breakfarst variety and quality was high at the main resturant ,food and staff look hygienic and we enjoyed having our first meal outdoor at the resturant terrace and ending our day at burj al Hammam which i can never discribe how delicious is the food they offer and how professional is the secvice.
At the end i highly recommend this hotel for all types of visits
Thank you

Stayed: June 2018, travelled with friends
Thank haninalnaouri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaJordanDS, Guest Relations Manager at Crowne Plaza Jordan - Dead Sea Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Haninalnaouri,

Greetings from Crowne Plaza Jordan Dead Sea Resort & Spa

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We have shared your kind and thoughtful appreciation of our colleagues with them. We look forward to your visit again.

Best Regards,

Mazen Abu Sakha | General Manager
Crowne Plaza® Jordan Dead Sea Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Such a great stay at crown plaza dead sea that starts from door security till lifeguards

Special thx to Abdullah Attari from the sales department for the extraordinary support.

Simon from the front office much appreciated you were very helpful and supportive as well (nice jokes and warm welcoming) :)

Stayed: June 2018, travelled as a couple
Thank Obada D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaJordanDS, Guest Relations Manager at Crowne Plaza Jordan - Dead Sea Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Obada D.

Greetings from Crowne Plaza Jordan Dead Sea Resort & Spa

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We have shared your kind and thoughtful appreciation of our colleagues with them. We look forward to your visit again.

Best Regards,

Mazen Abu Sakha | General Manager
Crowne Plaza® Jordan Dead Sea Resort & Spa


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The hotel was very nice. We got the room with Sea View and it was amazing. The staff was very nice and helpful. Even called to the room to check everything is alright. The private beach and the pool was awesome. Breakfast was great with various choices. Check-out took us some time as only 2 staffs available. Would like to suggest another separate counter for check in and check-out. Overall, a great resort and would definitely be back again.

  • Stayed: June 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank See R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaJordanDS, Guest Relations Manager at Crowne Plaza Jordan - Dead Sea Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear See R

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Sincerely,
Mazen Abu Sakha | General Manager
Crowne Plaza® Jordan Dead Sea Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I don't have to say too much in this review - other than, this was my second visit and I most definitely intend to make more visits to this fantastic resort in the future!

First time we visited was last year and we also did the tourist thing.... this year however, we totally vegged out, we spent a long weekend in the hotel, down on the beach floating in the Dead Sea twice daily, swimming in the absolutely awesome swimming pool during the day and then, when we need that time away from screaming kids, we went to the adult swimming pool, for drinks, music and no children.

Again - as in all most IHG hotels I go to, the one thing that lets the IHG down, is the lack of vegetarian options, both my wife and I are vegetarian, we are IHG club members and currently live in an IHG hotel (365 days a year) The IHG have a lot to offer; thus the reason for choosing to stay here - BUT it is noticeable that they have absolutely no thought whatsoever when it comes to catering for vegetarians. Very sad, as this is the only thing that constantly lets them down; positioning of vegetarian food by the meat, lack of creativity, lack of variety... and I could go on.

Other than the vegetarian let down, I have only good things to say about this hotel, and yes I will most definitely return for my dose of Dead sea, fantastic service and take advantage of the awesome hydro spa facilities (we both had a 2 hour massage on the last day and spent the rest of the time in the hydro spa pools - WOW!

Room Tip: Both rooms were great
  • Stayed: May 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Adam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaJordanDS, Guest Relations Manager at Crowne Plaza Jordan - Dead Sea Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Adam R

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

Sincerely,
Mazen Abu Sakha | General Manager
Crowne Plaza® Jordan Dead Sea Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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