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GrandTour43940843553

Room without window or aircon.

1.0 of 5 bubblesReviewed 29 Mar 2024
Friendly staff and always willing to help. The breakfast was good. But the room we stayed in was the worst I have ever stayed in. No airconditioning, no fan, no be window. Only side door but you cannot open as you do not feel safe. TV is on the right side of the bed.
We did some enquiries and what we got and what is available out in Langebaan is terrible, we co you d of stayed in much better place for what we paid. Our stay was horrible and Langebaan boutique hotel and spa will never see me again
Date of stay: March 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (33)
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Reviewed 6 February 2024

On the positive side, the hotel has been redecorated and looks clean and new. On the downside, it fell very short on its claimed 5-star rating. The room was a decent size, but designed by someone who seems to have no experience of hotel rooms. No power outlet anywhere near a mirror for my wife to use a hairdryer, but then no hairdryer (the guest book said it would be in the wardrobe. There was none.) The bedside table lamp on one side had its cable and plug coiled around its base as there was no socket for it. Half the wardrobes and drawers could only be accessed by moving furniture around. There were useless plugs mounted at waist height by the entrance sliding door with no useful purpose we could perceive. The tissue box was empty: no stock, we were told, though an hour later it was filled.

Breakfast was spartan: no buffet, and, to our amazement the only coffee available was instant coffee. The Espresso machine was in for repair was the excuse, but there was a filter coffee machine standing unused.

On day one we declined the full English breakfast that was billed as having eggs, bacon, baked beans, hash browns, tomatoes, smoer & mushrooms, but on day two we opted for it. It came as eggs, a beef sausage, one slice of tomato and two rashers of bacon fat with only traces of bacon meat. On day 3 we opted rather to stop for breakfast on the way home.

The day manager (?) was permanently glued to his cell phone, rarely glancing up unless directly addressed, though friendly enough when he was addressed. Tea was never replenished in the room - we had to fetch it ourselves.

The bed was at best a double, with hard foam pillows. But the aircon worked well.
In the mornings from about 6 the staff outside were chattering loudly amongst themselves in an echo-ey courtyard that our "luxury" rooms faced onto, so no peaceful lie-in.

Date of stay: January 2024
    • Value
    • Location
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    • Service
Review collected in partnership with this hotel
Thank chrisnello
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2024

On arrival the rooms we booked were not available and could not be provided. Reception service was unprofesional. Attention to detail and general maintenance was lacking. Not worth the money we spent.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mariette2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2024

Awesome amazing stay from the time we arrived your front house lady was so accommodating and helpful. I found the cleanliness in the rooms fantastic. I will definitely recommend this hotel. We as a family will definitely stay again but this for longer. Will love to have an opertunity to relax and be spoilt at the spa

Date of stay: January 2024
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank foldinganthea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 January 2024

Three rooms dirty on arrival, 30min to check in. Bathroom toilet not cleaned still poop of previous tenant on it. One mattress had mold on it. Plates and cutlery at breakfast dirty. Sausage raw. Concept and setup nice but service and cleanliness majorly lacking. Receptionist never smiled gave agitated blank uninterested stares and clearly in wrong job.

Date of stay: December 2023
    • Value
    • Location
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Review collected in partnership with this hotel
Thank tanyaharley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 December 2023

The rooms on the pictures doesn't look the same than what you get. Not all the items listed on the website is in the room for example the hairdryer and slippers were not in the room. We weren't happy.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank adelels77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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