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Sol Rio de Luna y Mares
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Reviews (6 138)
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6 138 results
Traveller rating
2 789
2 205
737
247
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2 789
2 205
737
247
160
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29 - 34 of 6 138 reviews
Reviewed 3 weeks ago via mobile

Thank you for a great holiday. the hard working staff and fantastic beach really made this holiday great the hotel is in a excellent location on esmeralda beach surrounded by beautiful countryside and very friendly people. Excellent coffee bar and Cuban band playing all over the hotel. The food is ok plenty of choice and service was excellent and the entertainment was good. The hotel is looking tired but there are plans for a make over soon very pleased with our stay here .the a la carte restaurants make a difference and will gladly return back to this hotel

Stayed: March 2018, travelled as a couple
6  Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lina C, Guest Relations Manager at Sol Rio de Luna y Mares, responded to this reviewResponded 2 weeks ago

Dear Mark W

Thank you for sharing you experiences with us during your stay.

We are very thrilled because you had an amazing holidays. The food at the hotel is getting realy nice comments..

Looking forward to seeing you again,

Yunier Zaldívar Céspedes
Customer Service Manager
jefe.cac.srm@meliacuba.com

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Reviewed 3 weeks ago via mobile

Well, nice hotel and nice resort. You will get plenty of food, plent of drinks...all inclusive hotel. We were here here for 4 days and it was enought. We were teavelling here without any agency ..... from Holguin airport it was 45 CUC by taxi. From hotel to Holguin city center there is hoing each day at 9:00 (9:35 in reality) bus for 5 CUC :)

Each day loud music, so ...... :)

Stayed: April 2018, travelled as a couple
2  Thank Jirka B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lina C, Guest Relations Manager at Sol Rio de Luna y Mares, responded to this reviewResponded 3 weeks ago

Dear Jirka B

We thank you very much for sharing your message. We are happy because overall you did find the hotel as nice. We regret you did not like the music every day. Luna had been better for you.
We hope thet you will return as soon as possible.
Best regards
Yunier Zaldívar Céspedes
Customer Service Manager
jefe.cac.srm@meliacuba.com

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Reviewed 3 weeks ago

I travelled with friends, I fell out with the group but the staff at the hotel were so great they helped me to forget my issues and just have a great time.
I spent 7 amazing days at the hotel, the food was amazing! The drinks were amazing! And the stuff really knows how to make you feel special.
Thank you, Endris, Felix Miguel, Betty, Oscar, Valdimir and Luis. You all made my holiday one to remember, I'll be back soon

  • Stayed: February 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
5  Thank Stacey-Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lina C, Guest Relations Manager at Sol Rio de Luna y Mares, responded to this reviewResponded 3 weeks ago

Dear Stacey-Ann B

We are deeply pleased that you have spent Sol Rio Luna Mareseven when you did feel with the group. . Many thanks for your regards to the member of the staff.
Looking forward to welcome you soon again. We are waiting for you

Yunier Zaldívar Céspedes
Customer Service Manager
jefe.cac.srm@meliacuba.com

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Reviewed 3 weeks ago

we got back from another amazing week , it is our home away from home we had a blast... all the renos are beautiful . can't wait to see the Luna side completed the pictures are amazing , I don't understand what people are complaining about...... the staff are always friendly and always have a smile on their face. we will be back again next year......

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
8  Thank hoytshelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lina C, Guest Relations Manager at Sol Rio de Luna y Mares, responded to this reviewResponded 3 weeks ago

Dear hoytshelley

Thank you very much for your great 5 stars rating!! I am very happy to see that you had such a great vacation with us, We do appreciate that you do not understand the bad review reasons.. I hope I can see you in a near future!!

Best Regards,

Yunier Zaldívar Céspedes
Customer Service Manager
jefe.cac.srm@meliacuba.com

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Reviewed 3 weeks ago

We visited Luna I Mares for the second time in March 2018. We were not disappointed.
The room 2028 was average. Clean it certainly needs some improvement. Our cleaning lady Sandra was kind and very efficient. We had a small issue with the door. Mr Yunier Cespedes (customer service manager) himself came and made sure the issue was resolved. He was always available ready to help in order to satisfy the guests.
The beach beautiful,many trees offering shade. Chairs available all day long. bar La Ninia and La PInta offering food and drinks. Catamaran crew friendly and helpful.
The main buffet offers a wide variety of food and you have to be patient given the number of guests.
The Mediterranean restaurant is Ok . Nancy, Lara and Miled If I remember well and the rest of the crew were just fantastic.
In general the service at the two lobby bars Luna and Mares and coffee bar was fine. Jorge, Paula and Yusami and Amuray? always greet you with a smile.
Last comment, the gardeners deserve a special citation. They keep the grounds well maintained and neat.
In conclusion the staff is trying to please the guests. I think we should appreciate their efforts.
Guest from TO .

Room Tip: Rooms in Luna side are "nicer". Mares side some need improvement. Ask for a room in Luna side where the beach easily accessible.
  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank Salah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lina C, Guest Relations Manager at Sol Rio de Luna y Mares, responded to this reviewResponded 3 weeks ago

Dear Salah B

Thank you for posting your review. We are happy to hear that you overall had a nice vacationl. It was a real pleasure to meet you during your second time.
We do agree with you. Staff is always trying to bring their best to the guests.

We hope you choose to come back to sol Rio de Luna y Mares.

Best regards

Yunier Zaldívar Céspedes
Customer Service Manager
jefe.cac.srm@meliacuba.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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