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Nicky

Great hospitality, clean rooms, friendly staff. Food good, and nice warm fires on a chilly day. Recommend as a place

Review of Malaga Hotel
5.0 of 5 bubblesReviewed 22 Apr 2023via mobile
We stayed overnight on a cycle tour. The rooms were clean, well equipped and comfy beds. The food was good and the fire places lit as it was a chilly wet day. Lovely little place to visit , recommended as warm, homely and welcoming. Pretty river and nice setting
Date of stay: April 2023
Trip type: Travelled with friends
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        Reviews (212)
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        8 - 13 of 212 reviews
        Reviewed 13 July 2022

        Overall a very pleasant stay with friendly and helpful personnel. Rooms oldish (bathroom outdated) but very clean and comfortable. Food was good and well priced. Nice quiet and peaceful environment. Can recommend as stopover or to stay for a day or two.

        Date of stay: July 2022
        • Trip type: Travelled on business
          • Value
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        Review collected in partnership with this hotel
        Thank jduven512251
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Ozwane Mahlangu, General Manager at Malaga Hotel, responded to this reviewResponded 14 July 2022

        Dear Valued GUESTS
        Thank you for your most valued feed back after your recent stay at Fortis Hotel Malaga. We are pleased to see that you enjoyed your stay and we have no doubt that you will be staying again in the nearer future with friends and family. We cannot wait for your next telephone call to make a booking for you.
        Warm regards
        Management and TEAM

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 13 July 2022

        Such a stunning backdrop and lovely gardens. This place gives the impression of a grand old hotel that was loved by someone once....but not any more.
        Black mold on the bathroom ceiling, a leaky shower. Hair dryer didn't work properly - cold air only. Cold white lightbulbs in the rooms give more of an atmosphere of a hospital than a hotel.
        Room service was slow, the malva pudding almost completely cooled down after heating, and the ice cream and "bar one sauce" was very low quality ice cream and squeezy bottle chocolate syrup, not bar one sauce. Totally overpriced for the quality.
        The staff were cold and most looked away when smiled at, or avoided eye contact entirely. There was one friendly receptionist at checkout (one out of the two standing there) - after such chilly service we were thrilled to see a friendly face, that's how out of place her smile was.
        Lots of details make this place seem like it's just not loved or perhaps just not well managed, or else out of money entirely. Black marks on the wall above the guest lounge fireplace. Xbox there for the kids but apparently intermittently not working, judging from the disappointed kids sitting around, and the questions we heard asked at reception. To be honest, we'd have felt a lot more kindly towards the whole place just if the reception staff had been friendlier on arrival. The lack of welcome coloured our view of everything else after that....although it would still have been hard to look past the black mold.

        Date of stay: July 2022
          • Value
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        Review collected in partnership with this hotel
        Thank HellsBellsShell
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Ozwane Mahlangu, General Manager at Malaga Hotel, responded to this reviewResponded 14 July 2022

        Dear Valued GUESTS
        Thank you for taking time to give us feedback after your recent stay at Fortis Hotel Malaga. We are very disappointed to see that you did not enjoy your stay and the number of issues that you pointed out that made your stay not enjoyable. Our sincere apology on the inconvenient caused and we are assure you that we are going to do all in our powers to look at each issue and correct immediately. We hope to have the privilege of welcoming back again to experience the best service hat Fortis Malaga is proud of.
        Best regards
        Management and TEAM

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 28 May 2022

        A very cosy hotel with comfy rooms and also quite affordable. Staff was friendly and pleasant. Our room had both the show and bath option. Very clean bath I must add. Big bed, clean linen. Unfortunately there was no bar fridge in the rooms.

        Date of stay: May 2022
          • Value
          • Location
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        Review collected in partnership with this hotel
        Thank mndlov534587
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Ozwane Mahlangu, General Manager at Malaga Hotel, responded to this reviewResponded 8 June 2022

        Dear Valued GUEST
        Thank you for most valuable comments after you visited our Hotel. We see you were satisfied with the level of service that we offer, except the bar fridge. We have not the bar fridge issue an in the mean time we have attached it to your profile for when you visit again that you prefer a bar fridge in your room.
        Regards
        Management and TEAM

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 3 April 2022

        S
        Excellent Service, Room Furniture is lovely and the bed, air conditioner working perfectly. Security for our car is excellent.

        Children play ground is excellent, pool area and water is spacious enough and grass level is perfect. Staff humility 8s beyond measure, and keep up the good work.

        Date of stay: March 2022
          • Value
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        Review collected in partnership with this hotel
        Thank thabo2022
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Ozwane Mahlangu, General Manager at Malaga Hotel, responded to this reviewResponded 8 June 2022

        Dear Thabo
        Thank you for your feedback after your recent stay at Fortis Hotel Malaga. The TEAM and my self are pleased to hear that we made your stay memorable and we look forward to welcoming you back again.
        Regards
        Management and TEAM

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 2 April 2022

        We only stayed one night in this hotel as we had a long journey. nevertheless you can recommend the hotel. it is in a very nice location. and calm. it's right on the way to the south of kruger park. there is no wifi in the room and the bathroom needs some renovation. otherwise there is not much to complain about. very nice staff. It is about 2.5 hours from Johannesburg Airport and another 2.5 hours to Marloth Park. all in one for the price highly recommended!

        Date of stay: March 2022
          • Value
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          • Rooms
          • Cleanliness
          • Service
        Review collected in partnership with this hotel
        Thank dmaure480730
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Ozwane Mahlangu, General Manager at Malaga Hotel, responded to this reviewResponded 8 June 2022

        Dear Valued GUESTS
        It gives us a great pleasure to hear that you enjoyed your stay at Fortis Hotel Malaga. We have no doubt that you will be staying again with friends and Family.
        Best regards
        Management and TEAM

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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