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    Reviews (1 591)
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    57 - 62 of 1 592 reviews
    Reviewed 25 June 2018

    Slow check in, guy not interested in doing his job. Room in poor condition with shelf hanging off, taps loose, dirty kettle, 1 cup, no spoons etc etc.
    Better to stay where the company appreciates your hard earned money

    • Stayed: June 2018, travelled with family
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    Review collected in partnership with this hotel
    Thank ac4000
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Sam L, Hotel Manager at BreakFree Bell City, responded to this reviewResponded 2 weeks ago

    Thank you for your review of Breakfree Bell City.

    I am disappointed to read that you did not enjoy your stay and receive a warm welcome from the team.

    I appreciate your comments in regards to the maintenance of your room and will investigate with the Engineering team as this is not to our standard.

    I hope to have the opportunity to welcome you back to the property in the future.

    Sam

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 June 2018

    Never have I stayed anywhere that has so many issues. 3 nights..1st night AC not working in whole.block and no staff aware until we got someone to come to room. Blow heaters bought in and one not working. Had to go back to reception..waiting the never ending line up as not enough staff and busy and ask that someone come to.room to look at blow heater. Agreed not working so it was replaced. As a side the ventecians were broken in a tangled mess and not shut properly.
    After 10pm first night.. message over speaker saying emergency response activated level 5.
    Next day after work course moved room to level 6 which was better room. Hairdryer burnt out and not working... Again just after 9pm speaker notification of emergency response level 5 this time. I was on own and have to say wasn't feeling very safe or confident that if anything were to occur there would be enough staff or staff that were aware of what was going on. Stacey was great. Good facilities and size of place but not attended to or looked after.

    • Stayed: June 2018, travelled on business
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    Review collected in partnership with this hotel
    Thank kingnf617
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Sam L, Hotel Manager at BreakFree Bell City, responded to this reviewResponded 2 weeks ago

    Thank you for your review of Breakfree Bell City.

    I am disappointed to read that your experience did not exceed expectations however I am glad that the team could improve your stay.

    Unfortunately; fire alarms do occur and we have swift response programs in place as guest safety is our priority.

    I hope to welcome you back on your next visit.

    Sam

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 June 2018

    The room was freezing cold with only 2 thin blankets supplied in winter! Window didn't seal properly and whistled all night. Sorted out in the morning but made for a sleepless & shivering night, too tired to sort out at the time.

    • Stayed: June 2018, travelled solo
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    Review collected in partnership with this hotel
    Thank mairip144
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Sam L, Hotel Manager at BreakFree Bell City, responded to this reviewResponded 22 June 2018

    Thank you for your review of Breakfree Bell City.

    I greatly appreciate your feedback in regards to your experience at the property. I am glad that the team could assist you during your stay.

    I look forward to welcoming you back.

    Sam

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 June 2018

    Room was like a Sauna and the aircon was filthy. The room faced west and was absolutely boiling when we arrived and you have to call reception to change the aircon setting. There were multiple people in the same row of rooms with the same issue.

    • Stayed: April 2018, travelled with family
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    Review collected in partnership with this hotel
    Thank ghta35
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Sam L, Hotel Manager at BreakFree Bell City, responded to this reviewResponded 22 June 2018

    Thank you for your review of Breakfree Bell City.

    I appreciate your comments in regards to the air conditioning in your room. Our Guest Services team are always on hand to assist you during your stay with us.

    Thanks

    Sam

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 June 2018

    It was great value for money. My girlfriend was a mantra member and she used her id to request for late check out. We only book for double room but the staff give us a king delux room with a big window which we really enjoy.. we will definitely come back again.

    • Stayed: June 2018, travelled as a couple
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    Review collected in partnership with this hotel
    Thank katherinacamille2018
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Sam L, Hotel Manager at BreakFree Bell City, responded to this reviewResponded 22 June 2018

    Hi Katherina,

    Thank you for your review of Breakfree Bell City.

    I am pleased to read that you enjoyed your stay at the property as well as the complimentary upgrade.

    I look forward to welcoming you back.

    Sam

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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