I'm not sure what has happened to this hotel - maybe it is the dreaded Covid effect! We have used this hotel for several years on our way to and from Austria and have always been delighted. However, our last overnight stay in late August/September was very poor. The room (same room that we have used for many years) was like a sauna and, with underfloor heating, was impossible to cool down. We slept with both balcony doors wide open all night! The minibar was unplugged from the wall, so everything inside was warm. The drain on the shower was blocked and flooded the floor but had cleared by the morning and the shower head had seen better days. Our restaurant reservation, which was confirmed when we checked in, was not passed on to the restaurant so we had to wait, I'm not sure why, whilst the restaurant checked with reception, when the restaurant was nearly empty! However, I must say that the quality of the food for dinner and breakfast the following morning were excellent. What a pity that this hotel is letting itself down badly with poor customer service and poor maintenance. I wrote at length to the hotel on our return but have heard nothing - not even an acknowledgment of my email. Let's hope this was a temporary blip and that they will make some effort to bring it back up to its former, excellent self.