It was really windy and the water obviously very rough the morning of our trip. I asked if it should be canceled. I got a funny look from the attendant who told me it would clear up. Well of course it didn’t. After a very rough ride to the crater the Captain stated that as he expected (because that was the report he got in the morning) we couldn’t go in the water. They took us to another rough spot that pretty much traumatised everyone so we stayed on a few min. Then they finally took us to a place we could have walked to. What a rip off. A later learned that other companies had cancelled that day and rebooked their customers on another day at no charge. Everyone makes mistakes so I contacted this company. No response except an automated message asking for a review. Well this is it. Dont book this trip as you will have to rely on luck for conditions. We booked them because we thought we were supporting something good and just got ripped off.
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