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Chalet -
4 Bedrooms, 4 Bathrooms, Sleeps 10
Krimml, Austrian Alps

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
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Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Bad attention. ”
Reviewed 3 April 2016 for a stay in March 2016
people found this review helpful

Access is difficult. We insist on the responsibility to help us get and did not. Very rude. A local family took us to the house, not Alpen.

We were 9. They sell 10 places and had only bedding for eight. It took a whole day to get bedding. Our child had to sleep with us in not good conditions.

Poor electrical system on the house. Sauna not well.
Bad homewares and few vessels. Bad dishwasher.

Responsible for Alpen apartments do not know how to treat customers. Bad professional. She is not from Austria and it shows.

The area is wonderful but there are other apartments.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Jun 2016
Dear Alfredo

Unfortunately we can not understand your negative review.

This is a brand new beautiful Alpine Chalet with the highest quality of equipment located in one of Austria’s most beautiful regions.

All our other guests coming to this chalet village found the location without any problems, they have been most impressed with the accommodation and also very satisfied with our services.
We cater for the higher segmented market and our employees are respectively well trained for this service-orientated clientele.
Our guests receive very specific arrival instructions prior to their arrival which include a written description, photos, a google map and GPS coordinates.
Due to the fact that this is a newly built Chalet Village the GPS coordinates may be faulty… depending on your navigation system that you are using. We are telephonically available for our late arrivals ... but you could not articulate your position (and town you were in) at that time, so our employee could not give you directions...

Our receptionist especially waited for you and stayed 2 hours after our reception had been closed. When you arrived, the husband of our receptionist was even so kind to help you carry your luggage to the Chalet.
The electrical equipment in the Chalet is new and can therefor not be faulty. In fact a Siemens technician came on site, during your stay, and confirmed that the sauna emergency button was functioning normally.
The cleaning company did indeed forget to leave 1 bed sheet for the sleeper couch, but there were 2 extra duvets and the cover of one of them was used as a bed sheet. The next morning you received another bed sheet and for this “discomfort” you received a complimentary bottle of red wine from our friendly receptionist.

In case of problems our guests have the phone number of our property manager that will also respond after-hours.

The country of origin of our employees are not of essence to us but rather their attitudes and the quality of service that they offer our guests… btw this employee is a true (friendly) German, with a slight accent of the city that she comes from.

We apologise if there was any misunderstandings and hope to welcome you back again to prove our service orientated principles again.

Kind regards
Your Alpen Apartments Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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