We arrived for lunch around 12.50pm and were seated promptly at table 8; always our first choice when availavailable!
Having previously experienced the fish and chips, and since this was the second Friday of Lent, we both made that selection and each also requesting gravy for the fries, but very clearly specifying to only give each half or a little portion of fries.
The food arrived within a reasonable time, and to our dismay both plates were heaped with fries. My wife had to request a side plate for us to dump the unwanted excess on. Ketchup was offered and declined, and only afterwards did we realise that no condiments had been provided.
From that time on, until we had finished our meal the server (Cindy) made absolutely no appearance at our table. There was no visit to ensure that everything was OK; no visit to offer tea or coffee refills. Only when we had obviosly finished eating did our server suddenly appear, just to clear our dishes. No offer was made as to whether we might wish for dessert; nothing. We then had to wait at least 15 minutes just to get our bill and pay! Earlier we had observed Dave, one of the co-owners dining and who we know. Had he still been there we would have told him of the situation.
Next time we come we shall make sure someone like Judy is working before committing ourselves to dine.
Andrew, the restaurant is excellent, although you really need to restore weekday breakfasts, but just one bad experience can cause such damage to the Fireside's reputation.
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