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Reviewed 7 November 2018 via mobile

It’s always a great experience at Grand Palladium. The staff are always super awesome, very professional and friendly. Garth James also exhibits professionalism, goes out of his way to ensure ones experience is above superior... I treasure each and every visit I have experience at this place, which this was my sixth visit...
Home away from home experience.

Date of stay: September 2018
Trip type: Travelled with friends
Thank Narda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnricoPezzoli, General Manager at Grand Palladium Lady Hamilton Resort & Spa, responded to this reviewResponded 8 November 2018

Dear Narda,

Thank you for taking the time to leave such a lovely review. We would like to welcome you back to our resort and happy that you always feel at home with us. It's great to hear that once again you received exceptional service from our amazing team members, including Garth, and pleased that they enhanced your vacation experience. We love having you with us and appreciate your gratitude and we are looking forward to your next visit.

Best wishes,

Enrico Pezzoli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018

Just returned from a fabulous 10 night stay at The Grand Palladium Lady Hamilton Resort and Spa , travelled with my wife and our teenage children to celebrate our Silver Wedding Anniversary . From initial check in until the morning we left the staff were so helpful and could not do enough . The resort really is on The Grand scale the seven a la carte restaurants, buffets and numerous bars were all very good and different.The grounds are beautifully kept the pool areas are brilliant and plenty of room for all the guests. Beaches stunning - loved The Jerk Huts and Bamboo bar and The Water sports . We had two suites furnished to high standard and well maintained by the maid service . The entertainment program was massive and varied the Haloween party and Micheal Jackson shows were so good ! and then The Casino or Night Club if we wanted a later night . Tipping the staff isn't expected but you really feel you want to show a little appreciation for what they do .
There is also a Spa and Gym, should you wish to use them.
Anyway some big shouts - Ingrid at reception , our maid Marshalline , Rico and the boys ( water sports ) and not forgetting Prince and the entertainment team thankyou all for making our stay very special .
So relaxed 4/5 star resort Jamaican style highly recommended and we will certainly be returning .

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank mark l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnricoPezzoli, General Manager at Grand Palladium Lady Hamilton Resort & Spa, responded to this reviewResponded 8 November 2018

Dear Mark,

Your review of our resort is greatly appreciated. We are thrilled that you chose the Grand Palladium Lady Hamilton Resort and Spa for such a special occasion and happy that you had a magnificent time. It's great to hear that you enjoyed our pools, beaches, entertainment, as well as our delicious food and pleased that our wonderful team members ensured that you received the best and made this an unforgettable experience.

We hope you will continue to choose the Palladium brand for your special moments and we are awaiting you return.

Best wishes,

Enrico Pezzoli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018

I stayed at this hotel as it was the venue for my friend's wedding and had an ocean view which was delightful, I loved just sitting on the balcony in the morning watching the sunrise. The hotel complex is large and the grounds beautiful, the beach especially Sunset Cove was secluded and peaceful, the water aerobics was unexpected but most enjoyable, thanks guys. The foods at the restaurants had a great deal to choose from, I had no complaints also when you are around the pool or the beach the Jerk hut is the place to go when you are feeling peckish. There is the Lady Hamilton side which is the newest of the complex, we stayed on the Jamaican side which was fine, we had an issue which we reported and the matter was taken care of in a speedy fashion which did not interrupt my stay. The wedding ceremony was held in the Gazebo, back to the main lobby for photographs then to the Blue Lagoon for the meal dancing etc absolutely fantastic, everything was on point. The staff were excellent, props to Movian, Aysha (Reception), and Mitzy always ready to have a chat and always willing to answer questions and of course keep your drinks topped up, evening entertainment was very good also. On my return home I had to detox…. Obviously on such a large complex there was signs of wear and tear but I am sure the management is aware of the issues and hopefully will be dealt with in due course. Overall I had a most enjoyable stay and would recommend this hotel.

Room tip: The Jamaica side is quieter but in my opinion have lovely ocean views
Date of stay: August 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnricoPezzoli, General Manager at Grand Palladium Lady Hamilton Resort & Spa, responded to this reviewResponded 7 November 2018

Dear Karen,

Thank you for this lovely review. We are happy that you had a wonderful time at our resort and you enjoyed your holiday to the fullest. We are delighted that you had a grand time at your friend's wedding and took the opportunity to enjoy our amenities, food and amazing customer service, offered by our team members. We would love for you to come again and hope to see you soon.

Regards,

Enrico Pezzoli

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Reviewed 6 November 2018 via mobile

Exercise with jovanne and Daniel was great good job keep doing it it’s a class I’ll be coming back to do and telling friends about your class its a good one I wanna say you should all try it

Date of stay: November 2018
Trip type: Travelled with friends
Thank Jet50816294668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnricoPezzoli, General Manager at Grand Palladium Lady Hamilton Resort & Spa, responded to this reviewResponded 7 November 2018

Dear Jet50816294668,

Thanks for the feedback. We are happy that you decided to vacation with us and that you had great experiences in our fitness sessions with Jovanne and Daniel. We hope that you will continue to support the Palladium brand and visit us again soon.

Best wishes,

Enrico Pezzoli

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Reviewed 6 November 2018 via mobile

Far exceeded our expectations, hotel is very ‘grand’ staff cannot do enough to help, restaurant choices and food was a really high standard. Premium drinks - all included. Gardens are beautiful and really well maintained. Pools are clean and there’s 4 to choose from, to suit everyone from adult only pool to kids fun pools and largest pool in Jamaica with swim up bar, our teenagers loved it.

Date of stay: October 2018
Trip type: Travelled with family
2  Thank carriebarker11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnricoPezzoli, General Manager at Grand Palladium Lady Hamilton Resort & Spa, responded to this reviewResponded 7 November 2018

Dear carriebarker11,

This review is really appreciated. Thank you for staying at our resort and we are happy your time was nothing short of grand. We are delighted that you enjoyed our restaurants, pools and gardens, as well as the service provided by our magnificent team members. We would love for you to visit us again soon. We are anticipating your return.

Best wishes,

Enrico Pezzoli

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