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Tourist02401512295

Pragelato 2024

4.0 of 5 bubblesReviewed 27 Mar 2024
My 3rd time at this resort. Came back again with my daughter and boyfriend for perfect bonding experience!
Great facilities and staff.
Good intermediate slopes, ski-in/ski-out with dedicated cable car at front door, and one of the prettiest runs in the Alps back to the Club Med.
The resort is in a sleepy town, with little interest, but Sestriere is not far away by bus.
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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      Reviews (4 064)
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      4 - 9 of 4 064 reviews
      Reviewed 27 March 2024

      This was our first time at Clubmed Pragelato and we loved it!
      From the accommodation with this cute little chalet/village , the food which the club provide the choice of 3 restaurant , the skiing with the gondola just in front and a big thanks to Eric who is in charge of all the organisation of the ski/monitors and of course the wonderful staff that have made our stay exceptional.
      I would like to point out the professionalism, kindness of the boutique manager Arthur who gave us amazing recommandation to my daughter and I as we needed to purchase few things and also a big thanks Jules the ski pro shop who gave us the help needed. we couldn't find anything to complain about.
      We were so lucky to have the best snow of the season and since 1999 as when we arrived 1m70 of snow felt Down!
      All the staff go out of their way to make sure guests have the best experience.
      Thank you Anne for your amazing organisation for the room and for your joie de vivre!
      The food is first class and the whole atmosphere provides everything you would need for a brilliant ski and apres ski experience
      Hugo, the resort manager is very approachable and helpful .
      The rooms are kept spotlessly clean and the individual lockers in the ski and boot room are an added bonus.
      I can't recommend this resort highly enough and we'll definitely be back again in the future
      Well done Clubmed Pragelato !!
      I will just point out once things regarding the music, the band were amazing and this could entertain us just before the diner.
      but in the evening, after those really nice spectacle that t was organized.
      Later on the evening, to finally relax and dance there was this young DJ girl, who definitely didn’t know how to mix since she mentioned that she was learning on how to mix..and was just there to flirt and for this type of high class club, they should have find someone professional and less arrogant.
      I had the chance to have one evening, with a guy who was behind the platine ( cause it’s was her day off ) and this night was really good! So thank you to him!! You should have let him Dj the all time.
      However thank you for those beautiful memories, hope I will see some of you again 😉😘

      Date of stay: February 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
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      Thank Sealiscious
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 26 March 2024

      Our stay at this club med was lovely. The food was excellent, our room was very comfortable. the skiing and guiding was excellent.

      I only rate it a 4 because every night the music was played on a loud speaker to the outside and we could hear it from our room until 1230 into the night. This was very disruptive to our sleep.

      Room tip: The pool was a little cool in temperature so it was not very inviting. However, the spa was an excellent place to hang out at an extra cost.
      Date of stay: March 2024
      • Trip type: Travelled with friends
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Sandra H
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 24 March 2024

      One week of crazy and great good vibes.thanks to the staff specially Lillian/Matthieu/ Emilie/Marie and of corse Gaetan:-)/ live band make the difference here because is a real full band. You don’t have this opportunity in every club :-)Fantastic week and top snow in march/ what else?

      Date of stay: March 2024
      Trip type: Travelled with family
      Thank I4382AHchristianb
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 22 March 2024 via mobile

      This was our second time at Clubmed Pragelato and we loved it just as much as last year. .
      From the accommodation, the food, the skiing and the wonderful staff, we couldn't find anything to complain about.
      We were so lucky to have the best snow of the season and bluebird days every day on the slopes!
      All the staff go out of their way to make sure guests have the best experience.
      The food is first class and the whole atmosphere provides everything you would need for a brilliant ski and apres ski experience
      Hugo, the resort manager, goes out of his way to be visible at every opportunity and is very approachable and helpful .
      The rooms are kept spotlessly clean and the individual lockers in the ski and boot room are an added bonus.
      I can't recommend this resort highly enough and we'll definitely be back again in the future
      Well done Clubmed Pragelato !!

      Room tip: If you are not joining a ski group, leave it until after 10am to get on the gondola as between 8.45 and 9.45 it is packed with ski school groups
      Date of stay: March 2024
      Trip type: Travelled as a couple
      Thank Girlsnana
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 21 March 2024

      For check- in process, I spent 2 hours. There were mistake in room type from CM. The staff tried to fix the issue during 2 hours. During that time, my family had to wait in the lobby after 8 hours ride trip. The check- out was the same. I called the reception to pick up my skies from ski room to the car. And to my surprise I was refused. The manager Lorenzo (!) in quite rude mode explained me that it was not his business and I had to do it myself. Just in case from room it takes 10 minute walk to go to ski room and after 5 minutes to departure point with huge luggage. And this was for price more than 5000 euro. So the service at all is the main issue. The price is going to increase each year meanwhile the level of service is degreasing.

      Date of stay: March 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with Club Med
      Thank vyzhuva
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Club Med, Service clients/Réception at Club Med Pragelato-Sestriere, responded to this reviewResponded 24 March 2024

      Dear valued guest,

      Thank you for taking the time to share your feedback regarding your recent stay with us at Club Med. We deeply apologize for the inconvenience and frustration you experienced during the check-in and check-out processes.

      We understand the importance of a smooth and efficient check-in experience, especially after a long journey, and we are truly sorry that we fell short of meeting your expectations in this regard. Rest assured, we have taken note of your concerns and will work diligently to address any issues to prevent similar situations in the future.

      Furthermore, we regret the misunderstanding regarding the handling of your ski equipment during the check-out process. It is our aim to provide exceptional service to all our guests, and we apologize for any inconvenience caused by the miscommunication. We will ensure that our team members are trained to handle such requests with the utmost professionalism and efficiency moving forward.

      Please know that your feedback is invaluable to us as we continuously strive to improve our services and provide memorable experiences for our guests. We sincerely apologize for any inconvenience caused and hope to have the opportunity to welcome you back to Club Med in the future, where we will make every effort to exceed your expectations.

      Warm regards,

      The Club Med Team

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