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Reviewed 4 March 2021

The stay was amazing, the food and services were great. The Staff was amazing and friendly. Some few issues though, in there T&C nothing is written on what should happen whenever you loose a key, you are just handed over a bill of $40, that is the bill for a lost key. They are hidden costs if you are not careful, which should be displayed and shown to customers when they are being on boarded. Secondly, I didn't expect the shower water to be salty, considering the star rating of the hotel, they should have non salty water running on there taps. Some activities written on the website are not there, we tried accessing archery, it was under maintenance, for 3 days straight, after that we didn't bother checking the other activities. But overall the stay was good, can be made better though

Date of stay: February 2021
Review collected in partnership with this hotel
1  Thank remymumoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kennedy Uduny, Marketing at Baobab Beach Resort & Spa, responded to this reviewResponded 8 March 2021

Dear Guest,
Warm greetings from the Baobab Beach Resort & Spa.
Thank you very much for sharing such a glowing and heartfelt review of our resort. We are pleased to hear that, on the whole, you have enjoyed your time with us and appreciated our beautiful location.
Thank you also for sharing such incredibly kind comments about the friendly and personable service you received at our resort. At the Baobab, we believe that hospitality is about people and their talent for creating warm and memorable encounters. Please be assured that your kind comments and wonderful sentiments will be shared with the rest of the team - We have no doubt that they will be delighted to hear from you.
We have however taken consideration in areas that you have mentioned as far as guest experience and value for money is concerned. The same will be shared with the relevant department.
Stay Safe.
Kind Regards,
Kennedy Uduny
Public Relations Executive
marketing@baobab-beach-resort.com
Tel: +254 725 777 025

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2021 via mobile

They had an array of activities which is great for families with kids.The sea view room which we stayed in had a smaller bathroom than I expected and the interior is quite dull.The white towels are quite old and discoloured which was a complete turn off.The check out time is 10a.m and we had to pay $15 for them to allow a late check out.This however meant that we still had to clear from the room by 10a.m. & the addition fees allow you to access the hotel facilities. Meals options are generally ok but nothing to write home about. The WiFi is terrible.The package we took allowed for free access to non motorised water sports,but the staff incharge of this were unwilling to provide any useful information on this or even guide us on how to book slots.aAfter my 4 nights stay,I can conclude that I will not be visiting this place again

Date of stay: March 2021
Trip type: Travelled as a couple
1  Thank LindaO1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kennedy Uduny, Marketing at Baobab Beach Resort & Spa, responded to this reviewResponded 2 March 2021

Dear Guest,
Warm greetings from Baobab Beach Resort & Spa.
Firstly, we would like to thank you for taking the time to advise on your recent stay at Baobab Beach Resort & Spa. It is only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service that we provide to our valued guests.
On behalf of our entire team, we would like to apologize for not exceeding your expectations. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favourable impression. On the above-raised concern, we were disappointed to learn that you were not satisfied with our late check out policy. Our standard check-in time is normally at 1200hrs and check-out time is 1000hrs. A charge of UD 15 per person is applicable to any arrivals or departures outside these times, we are sorry this was not well communicated. In addition, part of our policy, gives our guests total freedom of holding at the lobby while they await their flight upon check out.
Please feel free to contact us directly if we can be of any further service. We hope that one day we can welcome you and your family back to Diani and back to the Baobab Beach Resort & Spa for an improved experience.

Kind Regards,
Kennedy Uduny
Public Relations Executive
marketing@baobab-beach-resort.com
Tel: +254 725 777 025

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2021

My family and I stayed 1 night at this hotel to experience the beach as part of our African vacation. The rooms were clean could use some updating. The food was average with the best meals being breakfast and afternoon tea. There are a lot of bees on the premise. The evening entertainment was good. Overall enjoyable beach experience.

Date of stay: February 2021
    • Value
    • Cleanliness
    • Service
Thank yogimba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kennedy Uduny, Marketing at Baobab Beach Resort & Spa, responded to this reviewResponded 2 March 2021

Dear Guest,
Warm greetings from Baobab Beach Resort & Spa.
Thank you very much for sharing such a glowing and heartfelt review of our resort and for choosing to share your holiday with us. We are pleased to learn that we were able to make your stay with us every bit as special as you deserved.
Thank you for your wonderful compliments on our top service. It is always very rewarding to receive this kind of feedback from appreciative guests and we thank you for taking the time to share it with us. Be sure that we shall share with the entire team your kind remarks.
Whilst the Baobab Beach Resort & Spa certainly is a family-friendly destination, our expansive property has been designed to offer each of our guests a haven of adventure and exclusivity. We hope that it is not too long until we are able to welcome you back to Diani and back to our resort.

Kind Regards,
Kennedy Uduny
Public Relations Executive
marketing@baobab-beach-resort.com
Tel: +254 725 777 025

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2021

We were a group of 5 families (10 adults and 7 children) and this was our first visit.

We were accommodated in all areas of the resort and took advantage of the offer of all restaurants, bars and swimming pools.

We enjoyed eating at the Mariada restaurant where the service was exceptional just like elsewhere.

I especially have to commend excellent waiter named Chaka.

When he asked me for the first time what I was going to drink, I answered him in Slovenian "špricer" (a very common drink in Slovenia).

I was extremely surprised when he replied “OK, no problem”!

And he really served me a “špricer”.

Congratulations to the staff and thanks for everything.

Room tip: Sea Facing Rooms
Date of stay: February 2021
    • Value
    • Cleanliness
    • Service
Thank Stane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kennedy Uduny, Marketing at Baobab Beach Resort & Spa, responded to this reviewResponded 2 March 2021

Dear Guest,
Warm greetings from the Baobab Beach Resort & Spa.
Thank you very much for sharing such a glowing and heartfelt review of our resort. We are pleased to hear that, on the whole, you have enjoyed your time with us and appreciated our friendly service.

We are happy that you found our staff super nice, attentive and helpful. At the Baobab, we believe that hospitality is about people and their talent for creating warm and memorable encounters. Please be assured that we will share your positive comments with the team members especially Chaka. We have no doubt that they will be delighted to hear this from you.
We hope that it is not so long before we can welcome you back to Diani and back at our resort.
Safe travels.

Kind Regards,
Kennedy Uduny
Public Relations Executive
marketing@baobab-beach-resort.com
Tel: +254 725 777 025

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2021

This is a very nice resort, clean and relaxing. The staff are the nicest people, specially the waiter named CHAKA, he is the best, very funny and kind!
It took as a while to get checked-in since we were a group of 17 people, but it all worked out in the end and we got a nice welcome by the manager.
For the flight back home we needed to get tested for Covid and they arranged for two doctors to come and collect the samples in our rooms - very convenient!
We definitely recommend to everyone to go and relax there.

If you're a first time traveler to Kenya please note that driving in Kenya is chaotic - it takes about 2+ hours to travel 45 kilometers (from MOI airport to the resort).

Date of stay: February 2021
    • Value
    • Location
    • Service
Thank tjpenko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kennedy Uduny, Marketing at Baobab Beach Resort & Spa, responded to this reviewResponded 2 March 2021

Dear Guest,
Warm greetings from the Baobab Beach Resort & Spa.
Thank you very much for sharing such a glowing and heartfelt review of our resort. We are pleased to hear that, on the whole, you have enjoyed your time with us and appreciated our friendly service.
We are happy that you found our staff super nice, attentive and helpful. At the Baobab, we believe that hospitality is about people and their talent for creating warm and memorable encounters. Please be assured that we will share your positive comments with the team members especially Chaka. We have no doubt that they will be delighted to hear this from you.
We hope that it is not so long before we can welcome you back to Diani and back at our resort.
Safe travels.

Kind Regards,
Kennedy Uduny
Public Relations Executive
marketing@baobab-beach-resort.com
Tel: +254 725 777 025

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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