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Reviewed 12 March 2019

Directly on the wonderful Diani Beach, and close to the airstrip.
The pools and gardens are beautiful with excellent beds and towel facilities.
Food was yummy and plentiful.
The room service is prompt and the entire staff is just delightful.
The half board standard room rate was quite affordable.
I would love to give this hotel 5 stars but it does need refurbishing: the white linen, robes and towels, balcony chairs, bed headboard, clean as they were could use a change, they've lost their color.

Room tip: get a room overlooking the beach, obviously.
Date of stay: March 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank C6904EKangelat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded 15 March 2019

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

Thank you for sharing your delightful review on this esteemed travel forum. We are elated to know that you loved the food and the amenities of the resort. Indeed, our team’s dedicated services and professionalism are our strengths. Your appreciation of their efforts makes us proud. Your feedback about the property has been noted and shared with the team.

It was a pleasure serving you, and we hope to welcome you back for another memorable experience.

Best Regards,
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2019

Very happy to write this successful and positive review! My brothers wedding took place mid Feb at Diani resort and spa. Firstly - can I say, the staff are so humble, accommodating - not only to our wedding party, but equally attentive to all general guests staying there too!

The chef was fabulous, who catered the most wonderful and creative dishes! Staff such as Robert, Michael - Zuri entertainment, Jotham, Mary from CLC, Daniel the engineer, the BEAUTIFUL CLC receptionist, whos wardrobe I wanted to borrow! Betty, Simon, Charles, Omar and all the wonderful staff - THANK YOU for making our dream wedding come true, and being so patient. We are eternally grateful to you all, and Salima to making this happen. Your hotel grounds are big, well maintained and make the perfect place for a beach wedding. We all love you :-)

Room tip: sea facing room in the 4000's or 5000's
Date of stay: February 2019
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank shreena_bathia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded 4 March 2019

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

Thank you for the perfect star rating and sharing your delightful review on this esteemed travel forum. Indeed, our team’s dedicated services and professionalism are our strengths. Your appreciation of their efforts makes us proud. We are elated to know that your brother’s wedding was a huge success and you loved all the arrangements made by us. Your feedback about our chef has been noted and shared with the kitchen team and received with much gratitude.

It was a pleasure hosting you and your family, and we hope to welcome you back for another memorable experience.

Best Regards,
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2019

We held a 3 day Wedding and Events at the resort. The staff and the management of the resort were of an exceptional standard.
The general manager Jotham was very cooperative with our challenging demands despite him recently taking the role from someone.
The sales manager Andrew, the F&B manager, Robert and the reception manager, Jatin and Susan made sure all the invited 160 guests were welcomed and all were looked after. The head chef made sure that all the meals with different dietary requirements were catered for and was of a very high standard.
All the staff had smiles and met all the requirements of all our guests, I give them 10 out of 10 to all of them.
The rooms are a bit tired and require updating, however, the management made sure that all the repairs were carried out and all the amenities were sorted before our arrival for the comfort of all guests.Any issues were sorted out immediately. All our guests from UK, USA, Canada, India, Kenya and Uganda were very happy and satisfied.
I would like to thank the management and all the staff to give us a memorable events which we will treasure for a long time.
I would highly recommend the resort with its very good surroundings for a Wedding Celebrations.
The owners should be proud to have such an excellent team.

Date of stay: February 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank Wedding12019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded 28 February 2019

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

Thank you for sharing your valuable review with us on Trip Advisor. We are delighted to know that you found the beach wonderful and the pool area nice. It gives us pleasure to know that you were impressed with the services and our excellent food taking care of all the dietary requirements. Your commendations about the rooms have been shared with the team and received with gratitude. Thank you for the special appreciation of our team members.

It was indeed a great pleasure hosting you and we hope to welcome you back soon for another amazing holiday. Do follow us on all social media channels for latest updates.

Best Regards,
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2019

The staff just know how to provide an excellent service. It is almost difficult to mention any without causing envy to the rest as we have not found anyone being miserable here and that includes the vendors on the beach who do not hassle you but we all need to understand they need to eke out a living from us tourists

Susan (Happy Birthday again Susan) and Jotham and Dev give you a hugging welcome. They were available 24-7 The Sales and Marketing Director Chetan was 100% communicative through the booking process - cut out the silly middlemen parasites and go to him direct - more money to invest in the hotel which only you will get the benefit of

Aloise and Stephen made sure we were comfortable at the pool and the beach

Cecelia and Ngomeni (the one with 100% smiles) just made sure we were happy. The Head Chef (from Kerala India) was always around to talk about food and help with requests - turmeric lattes is a speciality of chef Joel - Thank you guys

We just cannot forget Eric. He works for the security company and is such a highly intelligent man. He treated us like family and we loved sharing anecdotes about the monkeys. I think someone should promote him to a more senior position as there is very intelligent brain there. Over 10 days we have solved some of the worlds problems about pollution, global warming and the whole tourist trade in Mombasa - take note recruiters who have jobs to offer in Kenya

We would love to give this hotel 5 stars and haven't as the infrastructure does need refurbishing - its all about bums on seats - when the moronic terrorists go and ply their trade elsewhere tourists come to Mombasa and money gets invested in a hotel - they have had occupancy rates below sustainability in the past but we saw them full in February 2019 so onwards and upwards we hope

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank GX_Traveller01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded 21 February 2019

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

Thank you so much for recommending us and sharing your valuable review with us on TripAdvisor. We are delighted to know that you had a perfect holiday and found the rooms beautiful with the best view. Thank you for appreciating our booking manager in particular. It gives us pleasure to know that your stay was made better with our excellent culinary spread and attentive associates who genuinely looked after you. Your kind words of appreciation have been shared with the team and received with much gratitude.

We hope to welcome you back soon for another amazing experience. Do follow us on all social media channels for latest updates.

Best Regards,
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2019 via mobile

We are glad that we could spend there our time.
Hotel staff made our holidays better. They are very friendly and helpfully.
Food in the restaurant very tasty and rooms very clean.
I hope to come back there!

Date of stay: January 2019
Trip type: Travelled with family
Thank monika_0508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded 20 February 2019

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

We take great pride in having our guests speak through their experience with us. Many thanks for a perfect star rating and a positive review of your recent stay at our resort. We’re glad that you chose to stay with us on your vacation and it is delightful to know you loved the food and accommodation. The team is happy to receive appreciation for their effort in making your stay all the more convenient.

We look forward to serving you again.

Best Regards
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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