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All reviews horizon restaurant marco's bar private pool well maintained gardens superior room main restaurant south coast half board breakfast and dinner animation team great holiday out of this world beautiful resort low tide day safari salome lbr
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Reviewed 25 February 2021 via mobile

This resort is a complete disappointment.
It is lacking class in its deco, in its offers, in its services. It is for me part of the (too many) former heavyweight champion hotels/lodge/resorts you can come across in kenya that only count on their past glory days, and did not renew themselves.

Common areas are heavy on the eye and shout for a new design (revamping was done recently, really??)
Layout is complicated and unpleasant:
You go accross several shop/bars/coffee areas that all looked closed at the time.
The inside cascade and what is supposed to be a fountain gives the impression to cross a swamp.

You will not be rewarded by your little adventure across the swamp, once arrived at horizon restaurant : welcoming is inexistant. Breakfast and dinner food is horrendous, its variety and choice pathetic and is similar to an all inclusive cheap poor quality hotel that you can find elsewhere in Diani few minutes from there.

Rooms buildings are like dormitories, and there is no charm, no warmth in the rooms (they are clean let me give one kudos). Do You know that “wow” you can have in some nice hotel when the personal opens for you the first time your room? It wont happen there. These room are...neutral, functional and impersonal. At least, the room are not “heavy” like the rest of the hotel (second kudos).

Swimming pool area: looks rundown, and is all concrete: an originally poorly designed and now not well maintained place.

To add to this, so many details going wrong: espresso machine available, but no capsules, no sparkling water available at main restaurant at diner service, water smelling sewage, shower heads blocked (30% of streams working), shower inundating the rest of the bathroom, worn downed menus illustrated and laminated as in an un-franchised corner street fast food joint, ice cubes unsafe for consumption, and so on....

Service is discreet at best.

This hotel does not deserve its stars.
Mediocre. Will never recommend it. Avoid it, simply.

Date of stay: February 2021
Trip type: Travelled with family
Thank ChristianBellet27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kioko Musyoki, General Manager at Leopard Beach Resort & Spa, responded to this reviewResponded 26 February 2021

Dear Guest,

Greetings from a sunny Leopard Beach Resort and Spa.

We thank you for your recent visit to the Resort and for taking your time out to do the review.

It's unfortunate that nothing worked for you from the hotel design, layout, cuisine and service.

We will continue to strive to improve on the services for the sake of other guests in the future.


Kind Regards,
Kioko Musyoki
General Manager
Leopard Beach Resort and Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2021

I dont even know where to start. Beside the location and the cute monkeys roaming around, this hotel was not deserve the 5 stars displayed on their wall next to the reception . I also believe all the trophies they showcase were of old times were it was still new !!! Nowadays I would say it deserves 3 stars at most. They need to step up their game for the prices they charge. Food was horrible and staff need an extensive training about the service industry!!!
Wouldn't recommend it .

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank AliB21474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kioko Musyoki, General Manager at Leopard Beach Resort & Spa, responded to this reviewResponded 26 February 2021

Dear Ali,
Greetings from Leopard Beach Resort thanking you for your recent visit and taking your time out to make this review.

Sadly I noted that you never enjoyed your visit.

My team and I will continue to make improvements going forward including training on our service touch points.



Kind Regards,

Kioko Musyoki
General Manager
Leopard Beach Resort and Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2021

Wow this property is a GEM..

Just from a familiarisation trip at the property and i must say Leopard Beach Resort hit the mark for us, infant it exceeded our expectations.

We had a chance of doing a show round and all the rooms are beautiful, sparkling clean and spacious.

We were lucky to be allocated in one of the villas; this is paradise on earth spacious, own beach front space, outside shower among others.

The food is extremely on point with lots of variety, friendly staff from the front office to the security officials.

Agnes Mule, Salome, Sophia we salute you!

The beach is clean and quiet.

Highly recommend the property to travellers on honeymoon, couples, families and everyone looking for a 5star luxury beach experience.

We will be back for a longer period....

Room tip: All the room categories are good...your choice will depend with your needs and affordability.
Date of stay: January 2021
    • Location
    • Sleep Quality
    • Service
Thank pinetourssolutions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kioko Musyoki, General Manager at Leopard Beach Resort & Spa, responded to this reviewResponded 30 January 2021

Dear pinetourssolutions,
We are very happy you chose Leopard Beach Resort & Spa for your stay in Diani Beach. We are proud that the beautiful beach, professional staff and comfortable room contributed to your positive experience. We hope to have the chance to welcome you back at Leopard Beach Resort & Spa in the nearest future.

Kind Regards,
KIoko Musyoki
General Manager
Leopard Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2021

Great hotel, the cottage was very confortable and the view absolutely fantastic,
Sadly was the no separation between the cottage and the sound-proofing.

The food was excellent , good and kindly service !
Thank you to Salome , Relationship Manager, for her professionalism.

I really recommand the Leopard Beach !

Date of stay: January 2021
    • Value
    • Location
    • Service
Thank Nanais10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kioko Musyoki, General Manager at Leopard Beach Resort & Spa, responded to this reviewResponded 30 January 2021

Dear Guest,
We are very happy you chose Leopard Beach Resort & Spa for your stay in Diani Beach. We are happy to know that you enjoyed food, service and view. thanks for your compliments to Salome . We hope to have the chance to welcome you back at Leopard Beach Resort & Spa in the nearest future.
Kind Regards,
Kioko Musyoki
General Manager
leopard Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2021 via mobile

This was unfortunately the worst hotel and the most expensive we stayed at during our kenya trip. Rooms were the best part, being just ok. The shower was alone so don't expect to come out feeling clean, but at least the air conditioner worked well. Service was abysmal. From the moment we arrived it was as if we owed them a favor. At check-in one staff was yelling in swahili at other staff and left the trainee with us, who had no idea what she was doing. I speak enough swahili to know she called the other staff their an idiot. The staff all seemed like it was either their first day on the job or their last. They either didn't know or just didn't care. Food was basic, I would never ask for any of their recipes. Although the few dishes which were actually Kenyan we're decent, which suggests the chefs should stick to what they know. We paid over 200 USD per night and this place was worth 80 at best. The pool was dirty with rusty ladders and a corroded water return system. The pool area was blasting dance music most of the time we were there, as if it was some ibiza party. Totally obnoxious. Much if the hotel appeared to be in disrepair, with light fixtures falling apart and the makuti roofs I desperate need of repair. The sun shade roofs were all weathered and grey and rotting. It was really embarrassing and I know kenya can do better, the other 4 hotels we stayed at during our trip, all cheaper, were so much better. This place was pathetic. Even the beach, if the hotel was amazing but the beach bad, we could have stood for it. But both were bad. Would never recommend. The management will respond saying that i didn't bring any of these issues to their attention, what was I supposed to do? Spend three days walking around the hotel pointing out all the nonsense that was so obvious?

Date of stay: January 2021
Trip type: Travelled as a couple
2  Thank 608aarona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kioko Musyoki, General Manager at Leopard Beach Resort & Spa, responded to this reviewResponded 24 January 2021

Dear Guest,
Greetings from a sunny Leopard Beach Resort thanking you for your recent Stay and taking your time out to make this review.

Regrettably you never enjoyed your stay although you indicated that the accommodation and the grounds were great.

The hotel underwent a total refurbishment in 2019 so I am surprised that you indicate that it is falling apart including the coco beach bandas which are all new.

My apologies your expectations were not met.

Regards,

Kioko Musyoki
General Manager.

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