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All reviews kite surfing school rooms are clean beach maintenance coast
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Reviewed 27 February 2020

I spent more than a week at blue marlin and had a wonderful experience. The place is gorgeous and perfectly located. The rooms are clean and have everything you need, with a beautiful sea view. The staff and the owner are super nice and always available. The food is really tasty (only down side is that they could have more vegetarian options). This place is the perfect combination between a cozy hotel and a big resort. Cherry on top: it’s right next to a kite surfing school with a cute beach cafe, if you feel like a different meal. Look no more, blue marlin is exactly the beach retreat you’re looking for!!

Date of stay: February 2020
Trip type: Travelled with family
Thank mcristiani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2020 via mobile

We stayed one night (luckily not more) at this place. It started off with the taxi driver picking us at the airport being 30 min late. Arriving at the hotel we found it quite chabby. The so called nice balcony had two chairs tucked in a corner and was everything but cozy. The toilet was leaking and the AC dripping and not going below 27 degrees. Overall disappointing.

The really bad thing though happened at dinner. We were informed when ordering that they were out of avocados and fish. However in the end got some decent tasting food. Then we ordered a glass of cognac and drank it with pleasure for a little while until realizing it was ants in the glass. Response to this was what really blew us off. No apology but being told the glass was clean when it left the bar. In other words simply not their problem. Took the drink off the bill but nothing else. No manager available to talk to.

The morning after upon checking out we got the honor to meet the manager. Might be the rudest person in hospitality ever encountered. She simply explained that it happens that you happen to consume ants and since there were no ants in the food she couldn’t see why our bill should be reduced. She went on and said it happens that taxi drivers get delayed for different reasons. She said they had been fully booked for some time and no one said anything about the AC or had other complaints.

To conclude turning all complaints around and denying all responsibility for it will never be a winner. Just a shift in attitude and a small offer and it all would have been ok. Now they just came out as a place that would rip their customers off at any price.

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank CamillaH106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blue M, Manager at Blue Marlin Beach Hotel, responded to this reviewResponded 2 February 2020

Ants do not drink cognac. People do. Ants do not refuse to pay their bills. People do. No need to be monkey to like the trees. You have to be human to love them.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2020 via mobile

taxi ordered from the hotel at ridiculous high price (17 dollars) to pick us from the airport wasn't there when we landed. took 30 minutes to get him by phone.
room was small and basic
Air-condition was on the whole day, stayed on 28 degrees.
toilet was leaking
view from the so called balcony was zero (unless you are a monkey that loves trees)
and the manager was an uptight Russian lady that said we are to blame because we didn't complain.
but the beach is amazing
wouldn't come back to this hotel if they pay me

Date of stay: January 2020
Trip type: Travelled as a couple
Thank Rafael696969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blue M, Manager at Blue Marlin Beach Hotel, responded to this reviewResponded 2 February 2020

Ants do not drink cognac. People do. Ants do not refuse to pay their bills. People do. No need to be monkey to like the trees. You have to be human to love them.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2019 via mobile

The room was clean, beach beautiful, food tasty (as we have stayed only 2 nights, the menu was sufficient for us). The hotel was under reconstruction, so no quiet place at all, but this is very good for all turists coming after finishing the works as some rooms (also our one) were pretty old. I definitely do not recommend to pay extra fee for the room with the view to the sea, it was not worth it. We have stayed in 2 other hotels during our stay in Kenya's cost and this was the most expensive, but I would'nt say the best one.

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank SisaBLABLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2019 via mobile

We stayed there in a corporate cum family trip for 5 days. The location is fantastic. The Ambiance is perfect. Though rooms were not upto the mark and they need to improve their customer service, it was in total better than average hotel. Food choice is very limited. Same breakfast everyday which is not expected from hotel.like this.

Date of stay: December 2019
Trip type: Travelled with friends
2  Thank nishantm94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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