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Reviewed 28 June 2018

Arrival at the hotel and checking in was quick and efficient we were taken to our room which was in the main building, we were grateful for this, as the hill is quite steep.The room was clean, tidy with enough wardrobe space, a large balcony with terrific views of the bay. The bathroom was tiled and very clean, my only fault was that most of the room was taken up with a bath leaving the shower and toilet cramped together at the far end, but this is Greece !!
The buffet restaurant was set by the pool and provided a relaxing setting for meals which were all buffet style with a good choice. Next to it was the bar where there was evening entertainment which was different every night and low key but very good.
Plenty of sun beds both next to the pool and on the lower garden area.
Plenty of activities if you wanted to be entertained during the day.
The most striking aspect of the hotel is its staff we found them all to be very helpful, courteous, efficient and friendly. putting in the extra effort to make sure we felt welcome all the time. A big thank you to all of you who made our holiday so special.

Room Tip: rooms not in the main building mean having to walk up and down the hill or use the buggies that are always ready to take guests up and down.
  • Stayed: May 2018, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank watsonjane016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGM_Hotel_Manager, Διευθυντής at Atlantica Grand Mediterraneo Resort & Spa, responded to this reviewResponded 3 July 2018

Dear watsonjane016,

Thank you so much for sharing your experience from your recent stay with us!

I would like to assure you that all the feedback is of high importance to us.

Thank you again and hopefully we will see you again in a future visit o our beautiful island!

Kind Regards,
Vassilis Tsiotas
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

We visited for 2 weeks in the middle of June with a swim-up room.. i'll summaries the stay into the goods and bads, but in short the hotel was lovely and clean but certain elements definitely made it evident it was by no means a 5 star hotel!

Good:
The hotel staff is definitely the best point, they were all so accommodating and friendly with your requests and always recognized you
Overall the hotel was really very clean, quite modern, and the main restaurant area outside was lovely
The views from vertigo and the culinarium are very good a even if you're all inclusive I would recommend a visit (particularly vertigo)
The hotel is a nice size in terms of room numbers, so at dinner it doesn't feel really overcrowded
The beach is much better than other places i've stayed in terms of beds available, you could still go down at 10.30/11 and get a bed with people often leaving throughout the day.
The swim-up room was a definite must. I know it's fairly expensive but it really made the holiday a lot better to know that regardless of how busy it was or if you went for lunch you could always have somewhere to go. It was also very clean!
Bad:
The worst thing I have to highlight is that my partner is allergic to nuts, and although in their menus they have a small key with the nut symbol as something they recognize, not ONE item in the buffet said that it had nuts on when particularly on the dessert table it was absolutely covered with them. It got to the point where I would have to try all of the desserts first in case they had nuts in which is exceptionally frustrating and completely avoidable.
In the evenings there is no music up at the bar near vertigo except for the couple hours they have live entertainment so it often lacked any sort of atmosphere (although this bar is much quieter if you want to get a seat!)
We often would have dirty glasses with other peoples lipstick on, particularly down at the beach bar but also at dinner time which is really off putting.
The room cleaning was really not good. They would make the bed and give you clean towels but no more. We rarely had clean glasses in the room and as we had a swim up we liked spending the afternoons up there meaning we had to wash up our own glasses.. they also have little cards to put on the bed asking when you want your bedding changed in an attempt to be eco friendly, but our card was ignored for all two weeks and they changed the bedding when they decided they wanted too!
The shower was exceptionally leaky and went all over the bathroom floor.
The funicular was pretty frustrating and initially, when we first arrived and used the buggies to get around they were very good but as the holiday went on we would end up waiting nearly 10 minutes just to go for dinner. You really take for granted how nice it is at most hotels just to be able to walk around.
The swimming pool go busy very early
The cocktails are very inconsistent throughout the hotel. Given the prices at the menu i would be really disappointing if i had to pay for some of them!
Particularly in our second week there were an awful lot of children and families on the beach. Although they were very good at keeping the sun loungers to hotel guests it's quite frustrating choosing an adults only hotel to have children screaming all over the beach anyway!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jessica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGM_Hotel_Manager, Διευθυντής at Atlantica Grand Mediterraneo Resort & Spa, responded to this reviewResponded 3 July 2018

Dear Jessica W,

Thank you for sharing your Grand Mediterraneo experience on TripAdvisor.

All the feedback is of high importance to us and we are going to examine it thoroughly. Thank you again and we hope to give us the chance to host you once again and from our part we will do the best to prove you that our Resort deserves a 5* rating!

Kind Regards,

Vassilis Tsiotas
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018 via mobile

We arrived well before check in time , greeted with a glass of sparkling and told our room was ready
We were in the main hotel (room 155 ) which was lovely, spacious and clean. With a bottle of wine, fruit and baclava for us .Bathroom a bit dated and mini bar empty for 2 days.
Rooms 151 - 164 seem to be the best as the others, as has been said previously, are a long walk
Weather was very dodgy the whole time we were there , thunderstorms, lightning, flooding, torrential rain , but the staff took it all with good humour
Vasilikas , the guest relations manager was exceptional, we particularly liked the service from the grey eyed trainee in the restaurant
The maitre d was excellent as were all the management team , they all work so hard and such long hours
Our favourite part of the day was after lunch going to the vertigo bar to see vasilis and Anna , weather permitting.
On our last night we went to the a la carte restaurant on the beach , excellent food and service, though way too much for us
Downside- pool beds go very quickly, l went for a walk one morning at 730 & the premium ones were gone . The beach is not great.
Also we didn’t know about the long trouser rule , our mistake , but we think if the men have to wear long trousers, women shouldn’t be allowed in with very short shorts and midriffs showing !

Stayed: June 2018, travelled as a couple
1  Thank giggsAlvechurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGM_Hotel_Manager, Διευθυντής at Atlantica Grand Mediterraneo Resort & Spa, responded to this reviewResponded 3 July 2018

Dear giggsAlvechurch,

Thank you very much for choosing Sensimar Grand Mediterraneo and for sharing your experiences with other travellers. We hope you had a smooth trip home.

We appreciate your kind feedback and with pleasure we will forward your kind words as an additional motivation to our collegues, as this is the nicest way to say them "Thank you".

It was a big pleasure to welcome you and we hope to see you again next year!

With sunny regards,
Yours sincerely
Vassilis Tsiotas -Hotel Manager

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Reviewed 22 June 2018 via mobile

This was a fantastic Hotel,from the helpful staff to the lovely grounds it is set in
Our room was about 200 metres down from main reception but the golf buggy is always on hand never walked up once
Food great ,service great staff fantastic and great entertainment
Plenty of sun beds , lovely pool and great rooms
Only downside was the state of Corfu from the airport to the Hotel ,what a dump literally,household rubbish not been collected for two months and no one cares
It was piled up next to each town everywhere
Then the Corfu government has the front to charge you 2euros each nite to stay on this rubbish tip ..

Stayed: June 2018, travelled as a couple
2  Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGM_Hotel_Manager, Διευθυντής at Atlantica Grand Mediterraneo Resort & Spa, responded to this reviewResponded 3 July 2018

Dear Steve T,

Thank you very much for taking the time to share your Grand Mediterraneo experience on TripAdvisor!

It's a great honor to read such reviews and of course we hope to see you once again soon!

Best Regards,

Vassilis Tsiotas
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018 via mobile

Firstly this resorts staff are really nice and friendly , very hard working and a credit to the management , especially the following : Ana the lovely restaurant hostess who was so welcoming each visit , Jorgina Rachel & Ira the hardworking bar waitress’s who always remembered our drinks order etc , Stam and Vassilas the wonderful barmen and great cocktails
The fantastic man on the beach who got our towels ready and helped with sun umbrellas, he’s an incredible guy and so helpful
The last very customer relations lady who looked after us

Food is lovely but the two A la Carte restaurants Especially Vertigo serve incredible food and service

We did however suffer a couple of issues whilst there but the lady in customer relations and the General Manager quickly sorted matters and remedied the situation and were very understanding

I do however have to say that couples only holidays are not for us with this being our first. , my thoughts on it was I wasn’t keen on type of guests it attracted , but that’s not the hotels fault

We had a lovely 10 days and ate far too much because of the great selection of food available

We stayed in main building , which was ideal Good exercise walking down 450 steps to beach and then buggy ride back at end of a hard day on the beach

Thank you

Stayed: June 2018, travelled with family
5  Thank DONCOLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGM_Hotel_Manager, Διευθυντής at Atlantica Grand Mediterraneo Resort & Spa, responded to this reviewResponded 3 July 2018

Dear DONCOLP,

Thank you so much for sharing your experience from your recent stay with us!

I would like to assure you that all the feedback is of high importance to us and we are going to examine every single detail mentioned thoroughly.

Thank you again and hopefully we will see you again in a future visit o our beautiful island!

Kind Regards,

Vassilis Tsiotas
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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