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All reviews rooftop pool junior suite bars and restaurants overlooking the square top floor huge bed busy square small pool short break checking in rooms are large ten minutes reception staff murcia airport close to the airport air con mar menor
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Reviewed 17 August 2018

The hotel is so clean and staff friendly and always on hand to help out booking taxis etc! would recommend this hotel.

The roof top pool was just great always seem to get a bed and just what we needed.

If you are staying on the "strip" side of the hotel it may be a little noisy it didn't bother us too much but they start music in the bars/restaurants from about 8 am in the morning.

The evenings are also a little noisy but we was either usually merry from the cocktails or shattered from being in the sun all day! :) so went to sleep easily.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Jamie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel525, Director de Relaciones con Clientes at 525 Hotel, responded to this reviewResponded 21 August 2018

Dear Jamie,

Thanks a lot for choosing our 525 Hotel in your stay at Los Alcázares and be so friendly giving us so beatiful words and description about our hotel.

We are glad that you enjoyed your stay and we hope see you again between us,

Kind regards!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018

First.visit in June ok but a few niggles. Tried to book in September but ridiculous prices quoted direct with hotel. No respect for returning guests. Would suggest a more authentic and genuine hotel (no name mentioned obviously) where a more personal and better attitude prevails (also cheaper and more character)

Date of stay: June 2018
Trip type: Travelled with family
Thank suzywong50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel525, Director de Relaciones con Clientes at 525 Hotel, responded to this reviewResponded 21 August 2018

Dear Suzy,

First of all, we want to thank you for the time you have taken to share your experience at the 525 Hotel. I am glad to read that your visit in June was satisfactory and that you want to return.

On the other hand, we have taken into account the information you gave us regarding the prices. We sincerely regret that they did not meet your expectations, since we always bet on the highest quality of our products with adjusted prices according to hotels of the same category. However, we have taken note of your suggestion, and we will take it into account for future improvements.

If you want to return to the Hotel 525, don't hesitate to contact us. We will be happy to inform you of our best offers and make sure that your stay exceeds your expectations.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018 via mobile

Stayed for the second time this year and it does joy disappoint! Great location, impeccably clean, great staff and fantastic rooms! The rooftop pool and bar are superb! Fully air conditioned throughout it was a welcome break from the severe heat!!
Will be back soon

Date of stay: August 2018
Trip type: Travelled solo
Thank MattnKayles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel525, Director de Relaciones con Clientes at 525 Hotel, responded to this reviewResponded 16 August 2018

Dear guest,

Thank you very much for choosing our 525 Hotel and for leaving your nice comment. We are very happy to know that you had a pleasant stay with us.

I really hope to welcome you back again during your next visit to Los Alcázares!!

Warm Regards!!

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Reviewed 11 August 2018

Great area, great hotel and staff really friendly. Booked through Trip Advisor with the agent being Love Holidays and the Trip Advisor write up stated 'Free Parking. However, when I arrived it said free parking was only for people who book direct with the hotel so I was charged and additional €40 - disappointing...

Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank K66HEW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel525, Director de Relaciones con Clientes at 525 Hotel, responded to this reviewResponded 14 August 2018

Dear guest,

We would like to thank you for having taken the time to comment on your recent stay at 525 Hotel. We are especially pleased that the staff, location, and services and installations were of your total satisfaction. On the other hand, we regret the incovenience regarding the parking. Nonetheless, We inform you that free parking is only reserved for those who make an online reservation on our official website.

We really hope to have the chance to welcoming you back in the near future.

Warm regards!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018 via mobile

Stayed here to get the plane back the next day. Was about 5 mins to easy Murcia Airport.

Rooms good, location amazing for a mass of restaurants in a 2 minute walk.

Downsides were the pool is very shallow, maybe 3’ deep, would be hard to swim lengths in. Found check in slow when no one else was there and the breakfast was so so.

Would stay again but if had time would probably look for another cheaper.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Connor25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel525, Director de Relaciones con Clientes at 525 Hotel, responded to this reviewResponded 6 August 2018

Dear Connor:

First of all thank you for your comment and your valuable time.
We are sorry to hear that you were not satisfied with all our services. We apologize for any inconvenience caused. Do not doubt that we take very seriously all the comments and suggestions we receive from our guests, every single comment will be carefully analyzed, following our continuous improvement plan.

We truly hope that you come back and give us another opportunity to reach your expectations,

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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