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4 - 9 of 10 reviews
Reviewed 28 September 2015

The newly named Golden Gate hotel and chalets is in the most beautiful location, however the services they offer are mediocre. Arrived Thursday and were told the A La carte bar area was only open until 6 for food and then buffet only (R170). We sat in the bar at 5 30 and were told by a staff member who obviously wanted to go home early, that food orders had closed. Having only choice of a buffet when 20 kms from any other food options ( no room service) is a bit disappointing. Having said that the buffet ( one meat only) was tender and satisfactory. Breakfast wasn't great - ( tinned Mushrooms etc) and although this is in the most beautiful location with stunning views, the staff werent bothered to set up outside ( on a lovely hot sunny day). Surely you should take advantage of your one PRO - the view?The staff are friendly but dont offer much information about what to do in the area. Although canoeing, herbal walks etc etc are noted on their website, when asked what activities we could do, we were told, Nothing around here. The rooms are clean, crisp linen, bathroom with shower lovely and spacious and the views of the mountain are great. There are little things that make your stay in a hotel all the more special and I felt a general boredom and mediocrity of staff attitudes. We happened to get a special for the weekend, but paying full normal price would not be worth it.

Room Tip: get the upstairs room, not ground level, you get a better view of the mountains
  • Stayed: September 2015, travelled as a couple
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2  Thank JoanneOlivier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2012

This hotel has been update a few times in the last 30 years. We stayed at one of the self catering rooms, but ate at the restaurant. The food was excellent, the accommodations great. Really the only downside of this place was finding it, the signs are non-existent, the maps on their website dismal and the GPS didnt know where the hotel is. For those who are coming from Harrismith side, it is closer to the Clarens gate than Harrismith, be prepared for a 30+km drive before you find it. If you know the iconic feature of Golden Gate then you will know you are close - I will put a pic below so you have an idea.

I would like to have spent more time here, but sadly we had to catch a flight back to Canada.

Room Tip: Leave plenty of time to get there, you are driving through a National Park and there is plenty to see.
  • Stayed: October 2012, travelled with friends
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1  Thank SMSOutthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2012

This hotel needs someone to pull it out of mediocrityto spectacular. It has everything going for it. Recent refurbishment. Unbelievable views. Potential to create great food. Rooms are adequate, mostly spacious. Pricey for what you actually receive. Clean and comfy. Breakfast is the same each morning, cereal, juices, eggs, bacon and fruit, tea, coffee. No pastries. Views from the bedrooms are breathtaking. It's in the Golden Gate Park with the town of Clarens around 17kms away.

Room Tip: Ask to see rooms before you decide which one to take. Some of the views are a bit blocked from wooden design on balconies,
  • Stayed: April 2012, travelled as a couple
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2  Thank Ayr77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2012

We stayed in the self catering accommodation. Clean and roomy with great views over the mountains.
Ate in the restaurant one night and had a bad tummy the following day. Food is buffet service and not too good. "Typical African buffet" we were told.
Good walks from here and not too far to go into Clarens, which is a quaint little town

  • Stayed: January 2012, travelled as a couple
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1  Thank JackieW1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2015
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  • Stayed: April 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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