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“Getaway trip ” 4 of 5 bubbles
Review of Protea Hotel Clarens

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Protea Hotel Clarens
Ranked #2 of 4 Hotels in Clarens
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
4 reviews
3 hotel reviews
“Getaway trip ”
4 of 5 bubbles Reviewed 29 December 2016 via mobile

Rode on the adventure motor bike from Jhb. Awesome trip.
The hotels location is perfect. Staff are helpful. Food was perfect. Perfect for a quick getaway. Ambience in Clarence is different to other getaways.
Mountain bike. River rafting. Walking. Drinking and chilling. A bucket list venue.
We are going back in January. Same hotel. It's perfect. But the pool is tooooo close to the hotel. No privacy.

Stayed September 2016, travelled as a couple
Helpful?
Thank deboraha25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeAnnBClarens, General Manager at Protea Hotel Clarens, responded to this review, 17 January 2017
Dear deboraha25

Thank you for taking your road-trip out to Clarens.
I am happy to read that you enjoyed our location and that my TEAM were helpful.
I know that my kitchen brigade will be very happy to hear that you enjoyed your dining experience with us.

Thank you for your comment about our pool - if you are looking for a little adventure and fun, Clarens has a wonderful dam that is well worth the walk and offers beautiful views...and a little more privacy from other hotel GUESTS.

I look forward to welcoming you back in the very near future,

Kindest Regards
Lee-Ann Benney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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262 reviews from our community

Traveller rating
    79
    123
    51
    6
    3
See reviews for
52
134
4
16
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 December 2016 via mobile

We decided to pop away to Clarens for a last minute getaway and booked this hotel 2 days before the time. It was one of the very few modern places to stay in Clarens. The service was really good and the staff are all very friendly. We had a problem with our safe in the room and they sent someone up to fix it in minutes of the call. Breakfast was really lovely and the pool area looks out over the mountains. The hotel is very centrally situated so you could walk everywhere from there. All in all a great stay and will definitely go back.

Stayed December 2016, travelled as a couple
Helpful?
1 Thank 476shannond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeAnnBClarens, General Manager at Protea Hotel Clarens, responded to this review, 17 January 2017
Dear 476shannond

I am so happy to hear that you decided to take that last minute getaway! Everyone needs a break and Clarens is a beautifully serene place to do just that.

Thank you for your wonderful review and all your positive comments about your experience with us,

I look forward to welcoming you back in the very near future,

Kindest Regards

Lee-Ann Benney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, South Africa
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 18 November 2016

5 Nights at the Protea Clarens, although enjoyable, was marred by repeated problems with door key cards not working. Bar personnel could also be better trained to be more professional in their work.
My take on their toiletries - soap/shampoo/hand cream - is that it has a distinctly masculine scent, not at all appealing to females!
Other than this, it was a pleasure staying here in this modern hotel (with a tour group) and will use the hotel again in future.

  • Stayed November 2016, travelled with friends
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 123Maxie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeAnnBClarens, General Manager at Protea Hotel Clarens, responded to this review, 21 November 2016
Dear 123Maxie123

Thank you for sharing your recent experience with us.

My sincerest apologies for the inconvenience with the key card - the magnetic strips are relatively sensitive.

Thank you for your comment regarding the service you experienced in the bar, my Food and Beverage Manager will appreciate the invaluable feedback and realign training to ensure future GUESTS experience excellence.

The amenities are unisex and need to cater for both gents and ladies.

I am very pleased that you enjoyed Clarens,
Thank you again for sharing your review with us,

I look forward to welcoming you back in the very near future,

Kindest Regards
Lee-Ann Benney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 October 2016 via mobile

We had the pleasure of staying at the hotel over the weekend. The hotel is in the perfect location and has secure parking and wifi.The food was excellent. Dinner was superb with an A La Carte menu. Breakfast was good with an amazing pancake machine. Rooms are small but with very comfortable beds. Would recommend the hotel anytime.

Stayed October 2016, travelled with friends
Helpful?
1 Thank AndreanaOchse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
5 hotel reviews
3 of 5 bubbles Reviewed 22 October 2016 via mobile

The rooms were comfortable and neat. Breakfast was big with a very nifty pancake making machine, which were liked by the whole group. Staff members however were not very friendly and helpful. The way they answer when phoned from the room was very unprofessional and blunt. Did not had dinner, but friends of ours did and regretted not going with us to the restaurants in town for the evening.

Stayed September 2016, travelled with friends
Helpful?
Thank Adri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeAnnBClarens, General Manager at Protea Hotel Clarens, responded to this review, 24 October 2016
Dear Adri H

Thank you for sharing your recent experience with us.

I am very happy to read that you enjoyed our breakfast offering and more importantly the pancake machine - I hope it brought back childhood memories.

My sincerest apologies for the unprofessional experience you had with the Restaurant team - I will address your concerns with my TEAM to ensure remedial action is taken.

Thank you again for sharing your experience with us,

I hope that you will visit us again in the very near future,

Kindest Regards

Lee-Ann Benney
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel Clarens

Property: Protea Hotel Clarens
Address: corner of Main & Van der Merwe Streets, Clarens 9707, South Africa
Region: South Africa > Free State > Clarens
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Clarens
Price range (per night): R1 235 - R2 557
Hotel Class:4 star — Protea Hotel Clarens 4*
Number of rooms: 70
Official Description (provided by the hotel):
Protea Hotel Clarens - Home is where the Art is. The Protea Hotel Clarens is located in the best kept secret in art and culture circles of the Free State. The picturesque village of Clarens is framed by the majestic Maluti Mountains, sandstone cliffs and is in close proximity to the Golden Gate National Park and the mountain kingdom of Lesotho. This artists’ haven is a tapestry steeped in history and rich in legend. Experience a living masterpiece that exudes sheer style, luxury and design. Protea Hotel Clarens blends in with the natural splendour that has inspired artists, eco lovers and tourists who simply enjoy the art of living to explore this tranquil, magical landscape and relax, in style. Take in the breathtaking scenery with sundowners on Protea Hotel Clarens’ terrace, enjoy fine dining or laze away the hours in luxury and comfort. This sanctuary embodies state-of-the-art excellence and service. From adrenalin rushes to cultural expeditions, Clarens offers it all. With an abundance of activities nearby, from San paintings and dinosaur trails to white river rafting and rock climbing; Protea Hotel Clarens’ warm hospitality completes the picture. So whether you plan a romantic getaway, team-building exercise, business conference or African adventure, Protea Hotel Clarens has it all. ... more   less 
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