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Reviews (680)
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All reviewsafternoon teadrawing roomwedding guestsbeautiful hoteldining roombar pricescakesstaff were politeextensive groundswedding receptionscallopswedding venuefollowing morninglog firefirst classshort breakwonderful wedding
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Reviewed 22 March 2018

PROS
My wife and I along with another 20 people were invited by friends for Afternoon Tea in the billaird room. This is a beautiful place to visit. The staff were very friendly and helpful nothing was a bother. It was nice to get fresh sandwiches and fancy cakes along with tea and coffee. The staff made sure we were well looked after.
CONS
I am disabled and before going I phoned the hotel to ask if it was disabled friendly. The receptionist said yes, there were steps but they put down a ramp which is used by Wheelchair users. I use a Scooter and two Walking Sticks.
For a start you have to get to a side door from the car park where they place a ramp for entry. To get to this door is a nightmare. The car park is tarred but from there on it is covered in chuckies. For people with Wheelchairs or Scooter users or people with Walking Sticks this is a NO GO. The wheels of either sink into the chuckies and you are stopped in your tracks.
The staff were very helpful with the ramp but to get there was the problem as we did not know which door to enter by. If the hotel laid down slabs from the car park to the to the side entrance this would work and make the hotel easier access for someone disabled.The toilet across from the billaird room, If handles were fitted to the walls this would be a great help. I had to use this toilet because there were steps down to get to the disabled toilet in the ballroom.
Even though I had problems it was well worth the time and effort to enjoy the afternoon tea.

Stayed: March 2018
Thank BillKing43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2018

Although the wedding experience with friends and family was very enjoyable, I have to say it was tainted by the policies and hosting capabilities of the hotel.
It was strongly felt they did not have the level of expertise to deliver a satisfactory level of service to such an important event.
In addition, it appears that the policy of this hotel is to exploit their wedding guests by grossly inflating their bar prices. A prime example of this is 2 nips of Glenffidich whisky costing the groom and a family member £32 ...yes...you read this right. £8 for a glass of wine, £2.50 for a dash of coke/lemonade, and at one point, a member of the staff apologised for the prices, stating the price hike was for the "upkeep of the hotel".
Personally, I find this an abhorrent decision by the hotel management which can only be perceived as exploiting the good will and nature of the wedding party as a whole.
Worst of all and completely unacceptable was the fact that they knew there were small children attending the wedding and with a four hour gap before the main meal, there were absolutely no provisions for snacks or bites made behind the two bars in the hotel. This review is echoed by many of the guests and I truly hope the management learn from their mistakes. As a result, I would not recommend this venue for a wedding party.

  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank jockfaebanff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2018

Stunning place to stay for overnight accommodation and meals, excellent service and food, friendly staff and great assistance when required, even Cleared the car park and drive of 6in of snow to allow easy access to the road.

Stayed: February 2018, travelled on business
2  Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2018 via mobile

Stayed at this beautiful hotel whilst in the area for business. Found it to be very reasonably priced on Hotels website. Booked in for one night, when I arrived the reception was lovely and warm. Shown to my room on the second floor, room had fantastic views over the snow covered mountain. The room was lovely, en suite was fabulous with underfoor heating and very clean and tidy. Good WiFi in the room and the bed was one of the nicest I’ve ever slept in. Only criticism would be the hike from reception to the rooms, togged up in coats and carrying heavy bags it was a mammoth trek up and down stairs and corridors, but hey it’s an old building. Eat in the restaurant that night, the food was lovely, portion size was a tad small but I do have a healthy appetite! Service was brilliant and the staff were very attentive and pleasant. I would definitely recommend staying, and will do so myself again. Thank you.

Stayed: March 2018, travelled on business
1  Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

We received an afternoon tea gift voucher for our anniversary, & 6mths later finally got round to booking it!
Having frequented Pittodrie House on numerous occasions we were not disappointed . We had a fantastic afternoon tea in the drawing room; sat in front of the roaring fire. There was a delicious selection of freshly made finger sandwiches, scones and cakes & the staff were perfectly attentive.

Stayed: February 2018, travelled as a couple
1  Thank Samantha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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