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Reviewed 25 June 2018 via mobile

We spent the night at the hotel before an early flight and had a thoroughly pleasant experience. The receptionist was delightful on arrival and the room very comfortable. The only slight niggle was that there was only one main restaurant open - bar food was available too. We took the shuttle bus to the terminal which took under 10 minutes.

Stayed: June 2018, travelled with family
Thank L G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this reviewResponded 29 June 2018

Dear L G

Thanks for staying with us and glad you found everything to your liking .
We have two Rosette restaurants in the hotel but unfortunately when you stayed our second restaurant - Mr TODIWALAs Kitchen was closed as usual on Sunday’s . Why not revisit soon and give it a try

Wishing you safe travels

Kind regards
Alex

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Reviewed 25 June 2018

Arrived around 10 pm for a quick stay over. Uber was around 11 pounds each way for the three of us. Tried to catch a quick bite in the bar, using the night menu, but was told that half of the menu was not available (no Pizza, no soup of the day, etc.). As with many Hiltons, the food was expensive - but given the limited selection available - it was disappointing. Better to stay at the HGI, which is easier to get to and has OK food when you arrive late. Room was clean and comfortable.

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank dhenneke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this reviewResponded 29 June 2018

Dear Guest

Thanks for choosing our hotel and your comments regarding food and beverage have been noted .

Safe travels and we look for ard to welcoming you back soon

Alex

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Reviewed 25 June 2018 via mobile

Very pleasant stay in one of the deluxe king rooms with a distant view of Windsor castle from the room, room 322, and from the executive lounge. I was expecting a little continental breakfast spread in the lounge but was very pleasantly surprised by the tasty hot and cold spread available, it was more than adequate.
Rooms are good, quiet and well equipped. Check in and out was very efficient and friendly.
I was a little surprised that the hotel hoppa bus from terminal 5 wasn’t free. £18 return for a couple seems expensive considering we ubered all the way to Windsor for around £10 each way.

Stayed: June 2018, travelled as a couple
Thank Byron_Boi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this reviewResponded 29 June 2018

Dear Guest

Thanks for choosing Hilton London Heathrow Airport Terminal 5

It was a pleasure to have you with us and glad you enjoyed the hotel facilities

Our VIp executive lounge offers great variety and why not try our restaurants or Spa in your next stay .

We look forward to welcoming you back

Alex

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Reviewed 22 June 2018

I used this hotel for a short, one night stay before an early air departure. I had an ordinary experience with the bar and restaurant.

Unlike the Hilton at terminal 4, this hotel is not a walk to the terminal. A shuttle bus runs for a short ride to terminal 4, and there is a small fee for the service. The cash only requirement for the shuttle can lead to an awkward transaction for a foreign traveler without the local currency about to depart the country. I believe the credit card option on the shuttle required a card-specific, tap option that is not common on US credit cards.

  • Stayed: June 2018, travelled on business
    • Location
    • Rooms
    • Service
3  Thank I1286DSpatrickm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this reviewResponded 29 June 2018

Dear Guest

Thank you for choosing our hotel and we look forward to welcoming you back soon

Kind regards
Alex

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Reviewed 22 June 2018

Was here for a meeting and stayed overnight. Breakfast is great - they have marmite so I'm always happy when there's marmite!

Rooms are large, clean and comfortable. no noise heard from other guests, planes etc. Great nights sleep on a comfy bed.

Great option for those needing a hotel close to T5.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Service
Thank Travelozzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this reviewResponded 29 June 2018

Dear Guest

Thank you for choosing our hotel and glad you enjoyed our facilities

Until we see you again on your next visit

Kind regards
Alex

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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