We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lunch long wait food awful”
Review of Frankie & Benny's

Frankie & Benny's
Restaurant details
Reviewed 3 weeks ago via mobile

Visited at 1pm on 27th June. Not very busy waited 35 minutes for food. Chips inedible, couldn't get fork into them though burger was quite nice. Wife ordered chicken burger with salad instead of chips and mistook order for chicken burger without bun. Eventually food came and salad completely inedible. Limp and greasy. Looked like it had Ben around ages.
Tried them a couple of weeks ago also and was told there was 40 minute wait but it was not busy.
Sorry won't be visiting this site again.

Thank cheeroy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (117)
Traveller rating
Traveller type
Time of year
Language

5 - 9 of 117 reviews

Reviewed 5 June 2018 via mobile

We LOVE Frankie and Bennys restaurants but this one is rubbish. The last 4 times we have been, we get seated then ignored for 20 minutes plus not even drinks order taken. Staff stand chatting to each other in a huff and ignore you. We have given up trying now after walking out 4 times. Service is awful and I would love to train the staff and show them simple customer service. So disappointing as we regularly dined at F and B's in our previous city.

Thank Sophie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018

Worse meal we have ever had, garlic bread no garlic, dried small over cooked burnt fish, over cooked burgers, chicken dry. Staff were apologetic but you could see they were under a lot of pressure from other dusters complaining. This restaurant used to be very good but has really gone down. Will not be returning

Thank caroledoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

7.45 pm on a Monday - Salmon Salad and Salmon and Jacket - 40 minutes - who knows how long if they had any other customers - pity because other locations are really good

Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2018 via mobile

I generally love Frankie and Benny's, but I will be finding a different location. We got sat down quickly, and immediately asked about drinks before seeing a menu. Asked for ancoke and a lemonade, but they were out of lemonade so decided I'd look at the menu. Realised quickly how cold it was and the music is so loud. They took ages to come back about my drink. In the meantime we were given a pepsi, which if we had known would've asked for Pepsi Max. Doesn't sound like a big deal, but pepsi is more expensive than Pepsi Max and doesn't taste as nice. For the food we wanted ribs as a starter, its offered only as a full meal or the starter for 3-4 people, but we're told it couldn't be done. Fine, ok, so then ordered pasta and chicken parmigiana. We weren't asked what side we wanted (veg) and got distracted, so when it turned up with chips we were surprised. We wanted dessert but despite the place being nearly empty noone showed up, so we did the app pay and left.

Thank Gwen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Frankie & Benny's also viewed

Nantgarw, Rhondda Cynon Taff
Bridgend, Bridgend County
 
Llantrisant, Rhondda Cynon Taff
Talbot Green, Pontyclun
 

Been to Frankie & Benny's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing