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Reviews (2 517)
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Reviewed 23 May 2018

Stayed here for one night as a treat on the way to airport. Total waste of money have never felt so uncomfortable anywhere. Hotel supposidely adult only four star. Yes it was four star but I would question the term adults. It was full of groups or gangs of young men and women, stags and hen do's I would presume who drank large amounts of alcohol and swore loudly by tbe pool area. They also decided to drape an england flag on the balcony and partied in groups. They were intimidating to other guests wanting to have a good holiday. Having stayed in other H10 hotels and incidentally this H10 years ago I would not recommend anyone over the age of 18 goes there. Rooms and food were fine as were staff which is a shame as I feel it was wasted on the clientele this hotel now attracts.

Room Tip: Top floor to avoid noise
  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
5  Thank susie003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_hap, Director de Relaciones con Clientes at H10 Andalucia Plaza, responded to this reviewResponded 29 May 2018

Dear Susie003,

Thank you very much for taking your time in making comments of your stay in our Hotel.

I have taken note of all your comments and send it directly to the direction in order to improve as soon as possible.

I am sorry that your experience has been expoilled for other guests disturbing with noise and behaviour.

We will keep working to improve the level that our guests demand us.

Looking forwad to see you in the next future.

Kindest regards,

Patricia Maeso
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018 via mobile

What can I say visited H10 Andalusia p.banus 2-9th may 2018
Firstly this hotel was booked on H10 reputation!! This did not live up to this.2nd,it states on their web site that they don't take hen/stag parties,this didn't prove to be true as we witnessed both of these,there were large groups of women and young men whose language was shocking around the pool,they were drinking throughout the day and being very loud(again not what you would expect from H10 hotel!! I believe both groups were told to calm it down or they wdnt be served alcohol,sadly this made no difference. Relaxing holiday it most certainly was not. Our room whilst kept clean by maid overlooked the busy dual carriageway as stated by other guests it was extremely noisy there fore we couldn't have windows open.Some of the staff need more customer service training as their attitude bordered on being rude to guests.This hotel had quite an impersonal feel about it more like a corporate hotel.There was no daytime entertainment,(despite questionnaire at end of holiday asking your opinion of this??) Evening entertainment (if you can call it this) very poor and pianist looking very miserable.
Breakfast was acceptable with good choice,however,evening meal was dire.weve had better food in 3* hotel.I struggled to find anything to eat other than a bread roll.Meat undercooked,no vegetables,not acceptable.Whilst I understand hotel has to cater for all nationalities I think most people eat veg.French fries at breakfast,really!! Yet one night they were available until 20:10pm but once gone they wasn't refilled and staff said "finished"
As stated by other guests tables were slow at being cleared too.Since my return I have tried to contact H10 hotel h.office but to no avail!! Tui need to take on board what customers report back to them not ignore them.would I return to this hotel.. no chance.If you want to be in a hotel with stag/hen parties,people attending business meetings,and golfers using hotel for few days then this hotel will suit you fine.

Stayed: May 2018, travelled as a couple
3  Thank gem011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_hap, Director de Relaciones con Clientes at H10 Andalucia Plaza, responded to this reviewResponded 5 June 2018

Dear Gem,

Thank you very much for taking your time in making comments of your stay in our Hotel.

After reading point by point your feedback about our Hotel, I would like to apologise in first place for the problems with other guests noises and behaviour. Our Hotel do not have any recommendation for hen or stag parties and it is very difficult to know who is coming when the reservations are online, anyway we always inform our guests at the check-in the behaviour politics of the hotel as well as dress code. We also have a very strict politic of expulsion.

The entertainment we do have in the Hotel is in the evening, due most of our guests prefer that. Sorry to see that we were not at your expected level, the questionnaire we give is as we are a chain is in general for every Hotel.

Sorry to see also that you did not like our food, but I would like to clarify that we always have vegetarians options in breakfast, lunch and dinner buffet.

Sorry to see that our Hotel does not achieve in any of the expectatives you were looking for your holidays.

Kindest regards,

Patricia Maeso
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018 via mobile

Myself & my husband stopped here 8-15 May. Hotel has a lovely reception. Hotel throughout is very clean. I had booked a deluxe room on half board basis. We were not disappointed. Room was large & spacious. Bed was very comfortable. Room was cleaned daily & toiletries replenished. Breakfast could be a little hectic & certainly was on last day, when we asked waitress for hot water, she just pointed to the little room, where all the waiting on staff were busily sorting used crockery. Food, although is very good, breakfast & evening. Plenty & varied. We also swapped evening meal 1 day & ate at lunch, but you do have to book. Courtesy bus into Marbella, you have to book, but, it’s well worth it. Marbella more reasonably priced for food & drinks than puerto banus. There’s a supermarket opposite hotel, which is handy. Entertainment on at hotel in the evening is good. 1 problem hotel do need to sort out, people putting towels on beds, then not using them until hours later. We had a lovely surprise, as we were celebrating our 30th wedding anniversary, they left a bottle of chilled cava & fresh fruit in our room. Would certainly recommend this lovely hotel.

Stayed: May 2018, travelled as a couple
Thank lisa m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_hap, Director de Relaciones con Clientes at H10 Andalucia Plaza, responded to this reviewResponded 28 May 2018

Dear Lisa M,

First of all, we would like to thank you for your positive review and for the score given. We are glad to know that we have met your expectations and gave you a pleasant and relaxing stay. We work daily in order to provide the best level of services to our clientele so we highly appreciate reviews like yours that make us to improve. We hope to make your next stay another pleasant experience. Thank you for your confidence in H10 Andalucia Plaza and for sharing your feedback with potential clients. We look forward to welcoming you very soon.

Warmest regards.
Patricia Maeso - Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018 via mobile

H10 was a lovely hotel and great value. Haven’t been here for over 10 years and yet hasn’t changed and in-fact improve quite a bit. Central to Peurto Banus, pretty much walking distance, Casino attached to the hotel for anyone wants a flutter.

Stayed: May 2018, travelled on business
Thank Stevieboy73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_hap, Director de Relaciones con Clientes at H10 Andalucia Plaza, responded to this reviewResponded 28 May 2018

Dear Stevieboy73,

First of all, we would like to thank you for your positive review and for the score given. We are glad to know that we have met your expectations and gave you a pleasant and relaxing stay. We work daily in order to provide the best level of services to our clientele so we highly appreciate reviews like yours. We hope to make your next stay another pleasant experience. Thank you for your confidence in H10 Andalucia Plaza and for sharing your feedback with potential clients. We look forward to welcoming you very soon.

Warmest regards.
Patricia Maeso - Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018 via mobile

Stayed here for a week with my husband. U cant have a iron in your room for some reason, there is a luggage room behind the reception where you have to go and iron your clothes. Pool isnt heated. Nice location, near Puerto Banús. But situated near a busy road so you can hear traffic all day and night.

Stayed: May 2018, travelled as a couple
1  Thank Sabrina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion_hap, Director de Relaciones con Clientes at H10 Andalucia Plaza, responded to this reviewResponded 29 May 2018

Dear Sabrina S,

First of all, we would like to thank you for your review. We are glad to know that we have met your expectations with the location.
In reference to the iron, we do have an storage room for ironing as a point but you also have the possibility of have the laundry service and express service also.

We work daily in order to provide the best level of services to our clientele so we highly appreciate reviews like yours that make us to improve. We hope to make your next stay another pleasant experience. Thank you for your confidence in H10 Andalucia Plaza. We look forward to welcoming you very soon.

Warmest regards.
Patricia Maeso - Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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