We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible”
Review of Prezzo

Prezzo
Ranked #29 of 113 Restaurants in Maldon
Price range: US$61 - US$61
Cuisines: Italian
Dining options: Breakfast, Dinner, After-hours, Lunch, Reservations
Restaurant details
Dining options: Breakfast, Dinner, After-hours, Lunch, Reservations
Reviewed 28 June 2018

What a waste of money the food was awful the staff stood around not interested in what we were ordering we have used other Prezzo which are great but the maldon one is a disgrace

Thank nuttybird56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
love_prezzo, Guest Relations Manager at Prezzo, responded to this reviewResponded 4 July 2018

Hi, we apologise! This isn't the level of food or service we expect in any of our restaurants and we know we can do better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (331)
Traveller rating
Traveller type
Time of year
Language

25 - 29 of 333 reviews

Reviewed 27 June 2018

Popped in for lunch on a sunny Saturday; restaurant is very clean, spacious and beautifully laid out, garden area especially is lovely.
We were seated outside straight away by a lovely Mediterranean-looking lady in an orange top, and then left for half an hour. No one appeared to take so much as a drink order. The lovely lady in the orange re-appeared just as we were about to leave and asked, "Has no one been over yet?!" and seemed alarmed and very upset; she apologised a lot and took our order for food and drinks.
Food was extremely nice, but it was just service - we were left with our empty plates for about twenty minutes, again it was the lady in the orange who appeared and asked if anyone had asked us about dessert and they hadn't so she had to do that too. By this point the restaurant was really not very busy at all, it wasn't as if there was a major lunchtime rush. Everything just took forever and we felt very forgotten.

    • Value
    • Service
    • Food
1  Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
love_prezzo, Guest Relations Manager at Prezzo, responded to this reviewResponded 4 July 2018

Hi, we're really sorry to hear the service was poor. We know this isn't good enough and we will provide additional training to the team. We apologise!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018 via mobile

Four of us went here on Sunday evening to celebrate my birthday. We booked a table and were seated straight away (unfortunately this is the only positive of the experience). We placed our order within 5-10 minutes and then were left waiting for half an hour with no drinks evening being brought over. Only after asking where our drinks were we were rudely told to “wait a minute”. Then drinks were bought over but not our correct drinks. No apology given. The correct drinks were then brought over after a further 5 minute wait which was due to the order not actually being put onto the system when we ordered. The food arrived a further 10-15 minutes later. It was okay but nothing spectacular. Would not recommend this place when they have such a disgusting attitude to their customers. Really disappointed especially as we had booked in so they knew we would be coming!

1  Thank bethbentley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
love_prezzo, Guest Relations Manager at Prezzo, responded to this reviewResponded 21 June 2018

Hi, we are concerned to hear about the level of service and food you received in our restaurant. We will be providing extra training to our staff to ensure incidents like this do not happen again. We hope you can accept our sincere apologies.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018

Popped in for dinner yesterday, staff were friendly and helpful... excellent food and service, can recommend the chicken bacon and avocado salad and The pizzas

Thank Candis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2018

We decided this Friday that we would eat out instead of our normal family take away.
Our boys chose Prezzo. 'The good' - Brilliant customer service, shown to our table straight away, We didn't have to wait long for drinks or the food to be served. Food piping hot. The food was all of a good standard, basic Italian food. So way only three circles! 'Needs improving' - Tables to close together, this made it noisy and not a lot of space to walk through to the exit. Our main issue, are with the deserts. overpriced and not worth the money. £6.40 for a slice of cheesecake, £4.15 for two scoops of ice cream. The scoops where smaller in size than a golf ball! (we did joke about the sugar tax). We understand that restaurants are always are expensive for deserts. but it did just feel that we had been ripped off this time.

To sum up, we had a nice meal but next time we will stop at a takeaway store to pick up deserts!.

    • Value
    • Service
    • Food
Thank 001MrsJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Prezzo also viewed

 

Been to Prezzo? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing