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Reviewed 3 July 2023

An Utterly Disappointing Experience at Afriski Mountain Resort

I wish I could give zero stars, but unfortunately, that's not an option. My recent experience at Afriski Mountain Resort was nothing short of a nightmare.

We arrived on the 30th of June after a six-hour drive from Pretoria, only to find that the units we had booked were unavailable. Instead, they attempted to accommodate us in a substandard unit that fell woefully short of our expectations. After hours of heated discussions at the reception, they reluctantly offered us another unit which had been flooded and double-booked previously. It was mysteriously available now, but the state of the unit left much to be desired.

The overall quality of the resort was so poor that we could only bear to stay for one night. Our departure was delayed due to the border being closed, so we left at the earliest opportunity the next morning.

Adding insult to injury, the resort heavily advertised their "Christmas in July" event, only for the restaurant to run out of food on the first night. We were left waiting for two hours, only to receive sandwiches. I've attached a photo of the meager offerings for reference.

When approached for a refund due to the unsatisfactory service and poor conditions, the management's response was dismissive at best. We emailed them saying we are prepared to take legal action, they insinuating that the costs of pursuing a case in Lesotho would be prohibitively high.

I strongly advise anyone considering a visit to Afriski Mountain Resort to reconsider. The lack of customer service, subpar accommodation, and overall poor management have left us with a bitter taste and a vacation utterly ruined.

Date of stay: July 2023
Trip type: Travelled with family
Thank Tourist15813512196
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 April 2023

Our stay at Afriski was less than perfect. We stayed over the Easter weekend, and were the only people at the entire resort. The place felt a bit run down, with parts looking like a building site. We found the staff friendly and helpful when our hot water didn't work. It was frustrating that there was no wifi offered at the cabins, and you could only access it at reception 1 km away. And when reception closed at 5pm, there was no access to the wifi which wasn't optimal. Also we were informed that the DSTV wasn't working either. I am sure it is a lovely place to stay in winter when the ski slope is working and there is a good vibe, but staying out of season felt like visiting a ghost town, and at a premium cost too.

Date of stay: April 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank jg d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 February 2023

We booked a 4 bedroom unit for 4 couples (4 double beds). We followed up a month before leaving and they gave our unit to someone else. After big fights we indicated we have the unit again and surprise when we got there someone else was in our unit. We had to share bunk beds in another unit for a night before moving over to our unit. management promised to refund us 50% of the first night. After following up more than 20 times and a year later we still don't have the refund. Food at the restaurant also takes minimum 2 hours. They are the only ski resort in South Africa and doesn't look like they care about good management. I'd rather pay a little extra and ski in europe and at least know where I am going to sleep and have better ski experience.

Date of stay: August 2022
    • Location
    • Sleep Quality
    • Service
1  Thank Sampdw7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2022 via mobile

We have been visiting Afriski for many years and honestly don’t want to come back. We booked the backpackers & hotel room at Vail - the whole experience was SHOCKING, all my booking emails were never answered and when we arrived they did not know about all our bookings, we were told the backpackers was stocked with cooking utensils by reservations telephonically and arrived to find nothing, the backpackers & hotel rooms were dirty and we can see that the entire resort is under totally useless new management. From the restaurants running short of food to the long waits for absolutely everything. The music festival was poorly advertised and absolutely a waste of money. This is not the Afriski that we were used to - SUPER expensive for no value & no management

Date of stay: August 2022
Trip type: Travelled with family
2  Thank 476astridr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 July 2022 via mobile

We had booked what they referred to as luxury lodge. On arrival, we were told that it was given to someone else. We were given a room in one of the budget camps. Although we were given credit, it was not ideal. If we wanted cheap accommodation we would have booked that from the beginning. The next morning, we didn't have hot water. The panel heater in the room doesn't do much. Luckily we had brought our own. They have loadshedding so best you bring your own light. Reception doesn't seem to care much about complains. They hardly answer the phone and when they do, they say they will get back to you which never happens.
On the positive side, the slopes and instructors are great. Gilly from Alaska was so patient and friendly with the lessons. I would definitely come back for the skiing but someone please help management with some hospitality lessons.

Room tip: The drive is not an easy one. You need to build up momentum from the bottom going up the mountains. Don't kill the clutch. Many cars leave on tow trucks back.
Date of stay: July 2022
Trip type: Travelled with family
1  Thank NthabisengManamela
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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