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7 - 12 of 29 reviews
Reviewed 1 February 2023

We booked a 4 bedroom unit for 4 couples (4 double beds). We followed up a month before leaving and they gave our unit to someone else. After big fights we indicated we have the unit again and surprise when we got there someone else was in our unit. We had to share bunk beds in another unit for a night before moving over to our unit. management promised to refund us 50% of the first night. After following up more than 20 times and a year later we still don't have the refund. Food at the restaurant also takes minimum 2 hours. They are the only ski resort in South Africa and doesn't look like they care about good management. I'd rather pay a little extra and ski in europe and at least know where I am going to sleep and have better ski experience.

Date of stay: August 2022
    • Location
    • Sleep Quality
    • Service
1  Thank Sampdw7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2022 via mobile

We have been visiting Afriski for many years and honestly don’t want to come back. We booked the backpackers & hotel room at Vail - the whole experience was SHOCKING, all my booking emails were never answered and when we arrived they did not know about all our bookings, we were told the backpackers was stocked with cooking utensils by reservations telephonically and arrived to find nothing, the backpackers & hotel rooms were dirty and we can see that the entire resort is under totally useless new management. From the restaurants running short of food to the long waits for absolutely everything. The music festival was poorly advertised and absolutely a waste of money. This is not the Afriski that we were used to - SUPER expensive for no value & no management

Date of stay: August 2022
Trip type: Travelled with family
2  Thank 476astridr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 July 2022 via mobile

We had booked what they referred to as luxury lodge. On arrival, we were told that it was given to someone else. We were given a room in one of the budget camps. Although we were given credit, it was not ideal. If we wanted cheap accommodation we would have booked that from the beginning. The next morning, we didn't have hot water. The panel heater in the room doesn't do much. Luckily we had brought our own. They have loadshedding so best you bring your own light. Reception doesn't seem to care much about complains. They hardly answer the phone and when they do, they say they will get back to you which never happens.
On the positive side, the slopes and instructors are great. Gilly from Alaska was so patient and friendly with the lessons. I would definitely come back for the skiing but someone please help management with some hospitality lessons.

Room tip: The drive is not an easy one. You need to build up momentum from the bottom going up the mountains. Don't kill the clutch. Many cars leave on tow trucks back.
Date of stay: July 2022
Trip type: Travelled with family
1  Thank NthabisengManamela
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 June 2022

So we've had this family holiday planned, booked, and deposit paid well in advance of 6 months or so. Our booking was done under my sister's details, confirmed on more than one occasion just to be sure, and we were told everything was in order and our dates secured, right up until May.

Then, all these bad reviews started popping up on facebook and all over social media. So to avoid any issues upon arrival this weekend, like so many others had expressed, we decided to confirm just one more time that everything was 100% confirmed.

To our disappointment, the response we received from Terry, the reception cabin crew, was that "unfortunately" our booking was allocated to somebody else. How's that even possible? It was very much confirmed and booked FOR US for the last 6 months upon every enquiry, but now it was suddenly booked for someone else? When we were set to arrive this weekend? Absolutely pathetic.

Had we not have checked for the 100th time before leaving this weekend, we would have just ended up like all the other families who arrived and found their accommodation being double booked.

Pathetic service, non existent communication.

Date of stay: June 2022
    • Value
    • Service
1  Thank Unaiza_Essack
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 June 2022

Wouldn't recommend to my worst enemy.my 6 month old reservation was cancelled the day before my holiday with no explanation.Apparently my booking was given to some1 else!

Let's hope I get a refund!!!!

Date of stay: June 2022
Trip type: Travelled with friends
1  Thank Javed2627
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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