I have just checked out having stayed there for two weeks.
I have been fortunate enough to stay in some of Cape Town finest hotels ( Mount Nelson Table Bay etc) but the staff at the Double Tree surpass any other hotel I have stayed in.
From Darrel one of the drivers to Donald one of the barmen, the staff at this hotel are fantastic. They made my stay wonderful.
Thank you and I most certainly will be back!!More
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Excellent choice to be out of the City Centre as Traffic extremely bad.
Lots of Shuttles to where you need to be.
Close to the Old Biscuit Mill which is extremely popular with Tourists
Do not walk around at night on your own
Dear Razia A,
Thank you for your wonderful review on the hotel. We are pleased to hear that you used our shuttle services and explored the Old Biscuit Mill. Thank you for staying with us and we hope to see you soon!
Regards,
Brian
My first visit to Cape Town and the Doubletree didn't disappoint. Friendly staff, excellent service at the bar and restaurant. Food was a high standard and the chefs at breakfast very welcoming each morning. Each day returning to my room, the bed had been left white and crisp and all facilities topped up. Not once did I have to request anything as it was all to hand. Looking forward to my next visit in 2 weeks.
Dear Elvislover57,
Thank you for the fantastic review! We are happy to see our hard work has paid off and you appreciate the services you have experienced. We look forward to seeing you again soon.
Regards,
Brian
Dealing with Hilton Honors assistants telephonically who are unable to provide the local currency value for points in a country that doesn't use $ (South Africa) is a frustrating experience and long winded Hotel reception staff also don't know or have access to the Hilton Honors product in terms of point conversion to the value in currency. When one's stay is based on redeeming points only, it seems obvious that it is not the desired type of stay the operator seeks to serve. Disappointing experience for this hospitality brand whose essence is to make one feel welcome - if it weren't for the staff in the restaurants - we would not have felt welcome at all as the international experience online and via the phone and the disconnect in knowledge with local staff - all the fault of Hilton Honors.
We enjoyed our stay. The service was excellent, bed was comfy, room was perfect. We ordered a shuttle to the airport at 3:30 am and there he was ready to go. Food was really good and the whole place was just great.
Dear VicencioPhoto,
Thank you for the great review! We are thrilled to see that you had an excellent stay and we look forward to welcoming you back!
Regards,
Brian
This is our first trip to South Africa and it started with the Double Tree after we landed in Cape Town. Check in was very smooth, the room was large and comfortable. We have stayed in many hotels worldwide and the restaurant food and service was in the top 10% of our stays.
Dear bill73green,
Thank you for your wonderful review! We are delighted to hear that you enjoyed you stay with us and you loved the food that our restaurant has to offer. We hope that you enjoyed the rest of your travels in our beautiful country and we hope to see you return soon.
Regards,
Brian
