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“A Luxury Paradise, With Amazing Staff”
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Review of Sangsuri Villa 2

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Very good
3 reviews
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Overview
Villa -
6 Bedrooms, 19 Bathrooms, Sleeps 12
Chaweng, Bophut, Ko Samui, Surat Thani Province

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
256ollie
Singapore, Singapore
Level 6 Contributor
134 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“A Luxury Paradise, With Amazing Staff”
Reviewed 29 October 2016 for a stay in August 2016
1
person found this review helpful

After booking the villa at the end of February 2016, for two weeks in early August 2016, my family and I were very excited to come to the amazing villa. As all of the family comes from the UK, everyone lives there, except from my family, who lives in Singapore, meaning we were very excited to see them all, especially in a foreign country for them. It looked superb from the pictures, but after arriving at the villa, it was clear to everyone that the villa was even better than the pictures. The staff we excellent, not to mention the food. Everyone loved Breakfast, Lunch and Dinner, with it always being on time even with 8 adults and 4 children, they had a lot too cook, but without fail it was never late. The Villa Manager, E, was excellent, especially when one of the family members spent a couple of nights in hospital, after being affected by mosquito bites - and finding put she is allergic to them, and another family member pulling a ligament in her an ankle. E assisted all the way. The staff were very kind, smiley and friendly - all very nice. They did there best to speak English, as we did Thai, which they very kindly assisted us on. The two pools were amazing, one being warm, and one cold, there was even a lovely jacuzzi! With the kind staff putting in a few pool toys, for the children, pumping them up at first, and two of the children getting two pool toy Dolphins, which E pumped up. The housekeeping was superb, always a lovely clean, nicely kept room. The rooms were fantastic! There were kayaks, which were excellent. The beach was good too, a bit pebbly, and rocky, but the sea was really nice. There were rocks to climb over, which the children all loved! The sitting room was really nice, and the dining area. The Wi-Fi was good too. The film night was stunning, an amazing view, and just absolutely incredible. Only a ten minute drive from the airport! All the family had a massage, and everyone loved them. The lady that did it was nice, gentle and also friendly. In the end the food and beverage was a low price, considering are two week stay. A fantastic villa and holiday, just wish we could stay longer! Without any doubt in my mind we will be re-visiting this amazing villa again.

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How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
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Service
Liked best: The Staff, Food and the Adilic House, with the amazing Location.
Liked least: Mosquitoes
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Nov 2016
Many thanks for your very positive feedback. All of us here at Sangsuri are very happy to read that you and your family have enjoyed your vacation with us! We are certainly very sorry about the issues with the mosquitos, unfortunately during some periods of the year they are - for all hotels, resorts, villas - difficult to control completely. We have however changed our pest control contractor and will in addition employ an extra staff member to do pest control activities on a daily basis to further reduce risk of bites. Allow me however to mention - just to avoid misunderstandings for readers of your review - the reason why your family member had to go to hospital was that she was/is allergic to mosquitos (and not because she was bitten by 'bad' or dangerous mosquitos).

For your information: Sangsuri will be finishing its renovation very soon (8.12.2016). I am sure you would enjoy the additional and improved facilities should you decide to re-visit us again in the future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naresh D
Boston, Massachusetts
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Spacious villa that needs a few updates”
Reviewed 2 December 2015 for a stay in November 2015
2
people found this review helpful

The villa is huge with 6 bedrooms on three levels with 2 pools and a Jacuzzi. The outdoor seating area was unusable at times due to mosquitos. That may have nothing to do with the villa itself but the time of the year. They did provide bug spray all over the villa My bedroom door was very difficult to open as it had no handle! The private beach was not well maintained and unusable due to too much debris.
That being said the service was amazing. The staff was friendly and the chef was incredible! We had some amazing meals at the villa. Chaweng beach is just a 5 minute cab ride as is the airport.

Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Jan 2016
Many thanks for your feedback and the generally positive comments. November is the raining month in Koh Samui and unfortunately some Mosquitos are inevitable. It is also the month with very strong winds/currents, high waves and lots of debris on the beach. However the beach is now cleaned daily and some additional beach beds and beach sofas have been set up. The door handle mentioned has been fixed.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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