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“Great villa, great service”
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Overview
Villa -
5 Bedrooms, 7 Bathrooms, Sleeps 12
Chaweng, Bophut, Ko Samui, Surat Thani Province

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
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English first
Rachid M
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Hunted house”
Reviewed 18 August 2016 for a stay in August 2016
2
people found this review helpful

We have rented this villa for the end of July, for 8 days. The villa was presented to us, through the pictures as a nice villa, and thus we payed a lot of money for the rent.

Arriving at the place, we were greeted by Sunit: a guy with the only intention to make as much money as possible in the arranging of Taxi services; and he wanted to charge us 1500 baht a day for cleaning services!! Something that was advertised to be part of the deal.

The ''villa'', or rather the ''chicken farm'' as Sunit himself calls the place, was in very bas chape. the wood was rotten, it was not clean, the paint was gong, no warm water, and so on.

luckily we had rental protection from TripAdvisor, so I called them to start a claim. The service was good, except for the fact that they were only interested in keeping their fee.

The reason I give poor, and not terrible review:
The owner was in the US and hasn't visited the villa in years, and the fact that he offered to pay us back half of our money back.

To the owner: please keep an eye on what you advertise to people, because you almost destroyed what was to be a last good holiday of longtime friends.
Thanks for the refund, that made a lot better!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Nothing really
Liked least: Eeverything
Travelling group: Friends
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Aug 2016
Hi Rachid, I'm glad it worked out at the end and you enjoyed your stay.

A couple of thoughts. I am aware that the villa is not brand new. It is well reflected in the price. You booked it initially for 80,000 baht or 10,000 baht a night, a price of a nice single hotel room. A brand new villa of that size (5bdr, pool, gym, etc.) would cost you much more.

That said, the villa is kept in adequate condition. Other guests visited this season and were very happy with their stay. Airconditioning, pool, gym equipment, water, etc. all work. Things do break every once in a while, especially in a house of that size, but they are repaired, as soon as guests report them out of order.

Locals will try to get kickbacks from arranging taxis or anything else for you. That has been their way of life since the island became a tourist destination. It is different from back home, but there is nothing you or I can about it. Additional cleaning does cost extra. It is 600 baht per cleaning.

Sunti did go out of the way though to pick you up at Nathon Pier, on the opposite side of the island.

One final thought. You may consider trying to resolve issues directly with the owner first, as opposed to immediately complaining to TripAdvisor or to your credit card company. I did offer to give you a 50% refund, as soon as you said you were not completely satisfied. Getting a third party involved only delayed the process, as they were concerned with keeping their entire booking fee, not with expediting your refund. You do not need "protection," if the owner is willing to accommodate you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Joe W
1 review
“Great villa, great service”
Reviewed 25 July 2016 for a stay in July 2016

I stayed at the villa for a week in July 2016 and only have positive things to say. The villa was delightful and matched the way it was advertised.

However, the best aspect of the stay was our private driver Sunti (man lyk). From the outset he was able to provide us information about the villa and the island of koh samui. He was also available 24/7 to pick us up from wherever on the island, and I mean 24/7! (i.e 3/4am in the morning). He charged us better rates then the local taxis and was great company. So much so that we had himself, his wife and his daughter come to the villa for dinner on the last night!

Overall a great stay!

Joe

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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