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“Upkeep and service will create better customer returns. Not location alone.”
Review of Ons Huisie

Ons Huisie
More restaurant details
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Description: The ever popular Ons Huisie is part of the Seascape Collection and boasts spectacular views, delicious, traditional West Coast cuisine, dog friendly facilities and picture perfect views of the Atlantic Ocean and Robben Island. It is recognised as one of the tourist destinations in the Cape Peninsula. Visitors come from across the world and experience our exquisite West Coast cuisine. They always come back for our fish and chips, calamari and mussel pots which are signature dishes.
Reviewed 27 December 2024 via mobile

Food average, service poor, place needs some serious updating and maintenance. It makes it very obvious that management/owners just rely on the prime location to attract customers.

Date of visit: December 2024
Thank Nomad61569299610
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ons Huisie Management, Other at Ons Huisie, responded to this reviewResponded 4 weeks ago

Hello,

Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. We take your comments about the food, service, and venue maintenance seriously and will work to improve these areas. We understand that location alone isn’t enough, and we're committed to ensuring a better overall experience for our guests moving forward. We hope you might consider visiting us again in the future.

Kind regards,
The Ons Huisie Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (1 004)
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4 - 8 of 1 004 reviews

Reviewed 26 December 2024

Small and very cozy Restaurant right by the sea with delicious seafood. Unfortunately, the Chips and Shrimps are cold. We would return online for the atmosphere, not for the food.

Date of visit: December 2024
    • Value
    • Atmosphere
    • Service
    • Food
Thank Getaway13551760847
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ons Huisie Management, Other at Ons Huisie, responded to this reviewResponded 4 weeks ago

Hello!

Thank you for your feedback! We're glad to hear you enjoyed the cozy atmosphere and the seafood. We apologize for the cold chips and shrimp – this isn’t the standard we aim for, and we’ll be sure to address it. We’d love to welcome you back and provide a better dining experience next time.

Kind regards,
The Ons Huisie Team

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Reviewed 24 December 2024

Place was dirty, waiters hanging over the tables, not very helpful at all. Walked past the kitchen, what a messy scene! Toilets was also not cleaned. A lot of flies. We didn’t eat, we left for a better restaurant with service

Date of visit: December 2024
Thank Scenic03498359587
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ons Huisie Management, Other at Ons Huisie, responded to this reviewResponded 4 weeks ago

Hello,

Thank you for your feedback. We are truly sorry to hear about your experience, and we apologize for the cleanliness and service issues you encountered. This is not the standard we strive for, and we take your comments seriously. We will address these concerns with our team immediately to ensure improvements are made. We hope you will consider giving us another chance in the future.

Regards,
The Ons HuisieTeam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2024

The best diner at the ocean. Service excellent and very friendly. It is my go to place with family and friends for a good breakfast or just a chill

Date of visit: December 2024
    • Value
    • Atmosphere
    • Service
    • Food
Thank Damaris K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ons Huisie Management, Other at Ons Huisie, responded to this reviewResponded 4 weeks ago

Hello,

Thank you for your kind review! We're so happy to hear that we’re your go-to spot for a great breakfast and relaxing time by the ocean. It’s wonderful to know that you enjoy both the food and our friendly service. We look forward to welcoming you, your family, and friends again soon!

Kind regards,
The Ons Huisie Team

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Reviewed 3 December 2024

We have been going for years but hadn’t been for a while. The restaurant outside looked grubby and needed a good clean. The umbrellas are tatty, ditto for the tables. The food was below average. Very disappointing as it used to be a favourite spot. The setting is amazing so it’s a pity. We spoke to the manageress who told us she had phoned the owner but actually a good sweep before they opened would have some difference. Let’s hope they spruce up a bit for season

Date of visit: November 2024
    • Value
    • Service
    • Food
Thank Curiosity72006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ons Huisie Management, Other at Ons Huisie, responded to this reviewResponded 9 December 2024

Good day,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your recent visit didn’t live up to the standards you’ve come to expect from us. We truly appreciate your long-standing support and loyalty over the years.

We understand your concerns about the outdoor area and the state of the umbrellas and tables. Please know that we take your comments seriously, and we're already looking into ways to improve the overall cleanliness and upkeep of the space, especially as we head into the busy season.

Regarding the food, we sincerely apologize for the disappointment. We are always working to improve and will certainly take your feedback into consideration as we continue to refine our offerings.

We do hope you’ll give us another chance to provide the experience you’ve enjoyed in the past. Thank you again for your input, and we look forward to welcoming you back soon.

Kind regards,
On Huisie team

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