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“Ons Huisie a grubby disappointment”
Review of Ons Huisie

Ons Huisie
More restaurant details
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Description: The ever popular Ons Huisie is part of the Seascape Collection and boasts spectacular views, delicious, traditional West Coast cuisine, dog friendly facilities and picture perfect views of the Atlantic Ocean and Robben Island. It is recognised as one of the tourist destinations in the Cape Peninsula. Visitors come from across the world and experience our exquisite West Coast cuisine. They always come back for our fish and chips, calamari and mussel pots which are signature dishes.
Reviewed 3 December 2024

We have been going for years but hadn’t been for a while. The restaurant outside looked grubby and needed a good clean. The umbrellas are tatty, ditto for the tables. The food was below average. Very disappointing as it used to be a favourite spot. The setting is amazing so it’s a pity. We spoke to the manageress who told us she had phoned the owner but actually a good sweep before they opened would have some difference. Let’s hope they spruce up a bit for season

Date of visit: November 2024
    • Value
    • Service
    • Food
Thank Curiosity72006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ons Huisie Management, Other at Ons Huisie, responded to this reviewResponded 9 December 2024

Good day,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your recent visit didn’t live up to the standards you’ve come to expect from us. We truly appreciate your long-standing support and loyalty over the years.

We understand your concerns about the outdoor area and the state of the umbrellas and tables. Please know that we take your comments seriously, and we're already looking into ways to improve the overall cleanliness and upkeep of the space, especially as we head into the busy season.

Regarding the food, we sincerely apologize for the disappointment. We are always working to improve and will certainly take your feedback into consideration as we continue to refine our offerings.

We do hope you’ll give us another chance to provide the experience you’ve enjoyed in the past. Thank you again for your input, and we look forward to welcoming you back soon.

Kind regards,
On Huisie team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviews (1 008)
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10 - 14 of 1 008 reviews

Reviewed 17 November 2024 via mobile

There was 12 of us , efficient service,
Thanks to Marcel and the supporting team.
Food was great, we tried the 3 breads, fish was delicious.

Date of visit: November 2024
Thank BdeBillot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ons Huisie Management, Other at Ons Huisie, responded to this reviewResponded 9 December 2024

Hello,


Thank you so much for your kind words! We're thrilled to hear that your group of 12 had a great experience with us. It's fantastic to know that the service was efficient and that Marcel and the team made your visit memorable. We're also glad you enjoyed the food, especially the three breads and the fish. We hope to welcome you all back soon for another wonderful meal!

Kind regards,
Ons Huisie Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 8 November 2024

Great food, awesome experience, and fantastic service by Marcel! The view is to die for, with gulls abound. Can't recommend it high enough.

Date of visit: November 2024
Thank Gerhard V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ons Huisie Management, Other at Ons Huisie, responded to this reviewResponded 9 December 2024

Hello,


Thank you so much for your fantastic review! We're so glad you had such a great experience with us. It’s wonderful to hear that you enjoyed the food, the view, and the service from Marcel. We’re lucky to be in such a beautiful spot, and it's always a pleasure to share it with guests like you. Your high recommendation means the world to us—thank you again, and we can’t wait to welcome you back soon!

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Reviewed 4 November 2024

Nice location and food generally good, but scones were dry and old. Mature waitress not bad. Staff in the bar area, however, extremely loud and rowdy. They were laughing, joking and shouting at the top of their voices all the time we were there. Very distractive and unpleasant as we could barely hear each other at times. Not sure if I would be back.

Date of visit: November 2024
    • Value
    • Atmosphere
    • Service
    • Food
Thank Michelle P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ons Huisie Management, Other at Ons Huisie, responded to this reviewResponded 9 December 2024

Hello,

Thank you for your feedback. We're sorry to hear the staff noise impacted your experience, and we’ll address this to ensure a more peaceful atmosphere in the future. We also apologize that the scones weren’t up to standard. We appreciate your compliments on the location and the food, and we hope you'll consider giving us another try soon.

Kind regards,
Ons Huisie

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Reviewed 19 September 2024

The best restaurant in town. Had a lovely lunch with family. Food was delicious and the atmosphere was warm and inviting.

Date of visit: July 2024
    • Value
    • Atmosphere
    • Service
    • Food
Thank marjuliz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ons Huisie Management, Other at Ons Huisie, responded to this reviewResponded 7 November 2024

Hello Marjuliz,

Thank you so much for your kind words! We’re thrilled to hear you enjoyed your lunch with us. It’s wonderful to know that both the food and atmosphere made for a memorable experience. We look forward to welcoming you and your family back soon!

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