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Cheryl H
Wigan, United Kingdom

Perfect holiday!

5.0 of 5 bubblesReviewed 3 weeks agovia mobile
Once again we weren't disappointed with our holiday. We love this hotel (located on the beach) and all who work there, it's like coming home and being with family! The food was good with a varied range of dishes. There is a small area available for children's food and an amazing salad area. There is always soup available and a wide range of desserts. I am very particular about my food but I always enjoy the food here. Angela cleaned our room daily and left us clean towels. The hotel likes people to reuse the towels when possible to help the environment. The rooms were refurbished around 5/6 years ago and are fresh looking but I felt the shower cubicle could do with a refit.
The staff in the hotel are really friendly and welcoming. Pepe welcomes you as you walk through the door and you are instantly met with smiles and handshakes from the reception staff and other guests who we see year after year! The dining room team Vlad, Jero and the rest of the crew are also friendly and arrived to take our drink order as soon as we chose our table and they also cleared the table swiftly between courses. The bar staff are always courteous and serve promptly but be careful when ordering mocktails, they gave us an alcoholic drink for a 2 year old!!! They couldn't apologise enough and corrected the drink instantly, however it was a good job we tasted it!
The highlight for our family though is the hotel entertainment team! They are amazing and keep everyone busy and entertained from 10.30am till 11.30 pm! The entertainment programme is varied with different acts every evening covering a two weeks period and the entertainment team Brox, Maria, Ceci, Charlie and Alex provide quizzes bingo games plus there's a mini disco for the little ones and then there is always something on for them in the club room with the team members whose names I can't remember!
We never tire off coming here and hopefully never will, we even booked 2 weeks for next summer before we came home!!!
Date of stay: September 2024
Room Tip: Relax and enjoy
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GOLDEN DONAIRE BEACH, Guest Services / Front Office at Golden Donaire Beach, responded to this review
Responded 2 weeks ago
Dear 53cherylh,

Thank you for taking the time to share such a beautiful review of The Golden Donaire Beach Hotel**** We are delighted to learn that your visit was a thoroughly enjoyable experience in every aspect and it is a pleasure to read your kind words on our services, facilities and staff. It was wonderful to read your comments and rest assured that we will share your feedback with the team, especially with Ángela, pepe, Vlad, Jero, Brox, Maria, Ceci, Charlie, Alex ...... who take great pride in ensuring each guest has a memorable stay. THANK YOU!

We apologize again for the drink offered to your baby, so so sorry!!!

We hope to have the pleasure of welcoming you back in the near future.

Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Show reviews that mention
    All reviews bar staff half board goldy club every night sea view water park kids club building site great holiday beach bar pool area door step beach is lovely location is fantastic plenty of choice a short bus ride family holiday
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    12 - 17 of 2 320 reviews
    Reviewed 2 weeks ago

    me & my fiancee stayed here for 1 week half board & we loved it! fab hotel,great staff & fantastic food! we had always only done b&b on our previous holidays so was unsure if half board was for us as we love to eat out but the choices were very varied & changed every day. when we arrived on the 1st day it was 15 mins after they had finished serving but we were offered something to eat, but we were tired & wanted to go to bed so we were offered a lunch instead on 1 of the days of our stay which was a lovely gesture. beds are comfy & shower was fab, rooms cleaned & towels changed every day by the fab cleaners & balcony huge & yes there is a bit of road noise & the entertainment which was very good goes on till 11.45pm but hey take earplugs if you go to bed early! pool area is a good size & yes people do reserve loungers & shouldn't but every hotel has that problem so you just have to accept it. the entertainment team are something else, always on the go getting games organised & always smiling. i watched a brill game of water basketball on my last day just sat with my legs in the pool as charlie from the entertainment team made sure there was no foul play he was a fab referee, always chirpy! there is also free drinking water station in the pool area & it's chilled which was a bonus. bar staff work so hard & thou i found the cruzcampo on draught was a bit flat i switched to their bottled version €2.50 a bottle...bargain! the only thing that would be more useful is if they label the food a bit better as not sure what some of the dishes were & some of the signs that did tell you what food it was were worn out & unreadable, that needs addressing in my opinion! overall a fantastic week was had & we would definitely return. thank you to all

    Date of stay: September 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank andy C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    GOLDEN DONAIRE BEACH, Guest Services / Front Office at Golden Donaire Beach, responded to this reviewResponded 2 weeks ago

    Dear skin1999,

    We are truly humbled by your beautiful review. Thank you for taking the time to share your wonderful experience on TripAdvisor.
    We greatly appreciate your heartfelt feedback and recommendations and we are glad that we have managed to meet your expectations on so many levels. Reading that our staff got to provide you a great stay is a honor for us.

    Your suggestions about the food label has been taken into consideration.

    We hope to welcome you back soon for a new great experience.

    Best Regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 weeks ago

    We went 3 time over the years to this hotel loved it until my mum and dad was followed into the lift from the shop and was picked pocketed. My dad hit one of the women and we caught them but the hotel did nothing just wanted to keep is quiet for new arrivals. Anyone can just walk it. My daughter and my husband had stuff taken from the side of the pool because anyone can just walk in.

    Date of stay: October 2023
    Trip type: Travelled with family
    1  Thank Kerry B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    GOLDEN DONAIRE BEACH, Guest Services / Front Office at Golden Donaire Beach, responded to this reviewResponded 2 weeks ago

    Good afternoon,

    We have absolutely no incident report such as the one you are describing. Are you sure you were staying in our hotel?

    Best regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 weeks ago via mobile

    The staff were absolutely amazing, beautiful room and location, food was great, slightly repetitive but overall found something everyday. Entertainment was fantastic and I can’t even begin to explain how amazing the entertainment staff are. Our favourites by far were Brox and Ceci, their energy was infectious and they made the trip so memorable.

    Reception staff were so helpful with our queries and tried their best to make accommodations for us when needed.

    Special mention to Isobel in the dining room who was so sweet whenever she served us. The Cava surprise on my birthday was so kind.

    Bar staff and cleaners brilliant too! Always so polite and helpful, especially when they work so hard!

    Overall the stay was amazing and the staff made it truly one of a kind.

    Room tip: Restaurant can be busy in the middle hours, pool beds fill fairly quickly but always managed to get one eventually!
    Date of stay: September 2024
    Trip type: Travelled with family
    Thank Voyage03126447886
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    GOLDEN DONAIRE BEACH, Guest Services / Front Office at Golden Donaire Beach, responded to this reviewResponded 2 weeks ago

    Dear Voyage03126447886,

    Thank you so much for writing a review of the hotel following your recent holidays with us. It was a honour to be a part of your birthday and we are thrilled to hear that you found an amazing staff. Isabel and all of them are grateful for mentioning them!

    We look forward to welcoming you back to the hotel soon for a new great experience.

    Best regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 weeks ago

    I could not fault this place, great staff, food, entertainment. Everywhere was clean and so much to do either within the complex or just a short bus ride away. Amazing views. Just ensure that you are not at the back of the hotel as it can be quite loud and disruptive with bin collections and deliveries. That would be the only downfall. I will definitely be returning again and again.

    Room tip: Ask for a sea view.
    Date of stay: September 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Leanne P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    GOLDEN DONAIRE BEACH, Guest Services / Front Office at Golden Donaire Beach, responded to this reviewResponded 3 weeks ago

    Dear leannep878,

    Thank you ever so much for your complimenting review following your recent stay with us at The Golden Donaire Beach Hotel. It is a pleasure to read that you had a nice experience.

    We certainly hope it will not be too long before we get to welcome you back for another great stay with us.

    Kind regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 weeks ago

    We booked this hotel having never visited this part of Spain before. We arrived late and were pleased with how quickly we were checked in and directed to our rooms. The rooms were very clean, spacious bathrooms and lovely balcony. We had a view of the sea, we didnt oay extra for this. It was beautiful. The evening entertainment was quite loud and we could hear it from the room (we had to have a couple of earlier nights due to travelling with my 3 year old) but to be honest as she sleeps so well we werent overly affected.

    The staff are welcoming and work tirelessly. We spent each day at the beautiful beach and used the pools for the last part of the day. The sea is so warm and clear. The kids loved snorkelling. This hotel is in a fantastic location- close to Reus airport, on the beach and very close to bars/restaurants. We ate out every evening. We did have lunch at the hotel once and it was nice.

    The rooms are cleaned every day and to such a high standard- the cleaning team deserves credit for their work. The balcony was large and spacious.

    We had some thunderstorms and one full day of rain. We used the indoor pool which was fantastic considering you are limited with children when weather isnt great. We also visited local shops and walked when the rain stopped.

    La Pineda itself is relatively quiet compared to some resorts but we liked that. We could always get a table and the food places are all really good.

    Overall loved the hotel, location and beach. We would definitely come again!!!

    Date of stay: September 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    2  Thank Nina W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    GOLDEN DONAIRE BEACH, Guest Services / Front Office at Golden Donaire Beach, responded to this reviewResponded 3 weeks ago

    Dear ninawS7405IE,

    Thank you for taking the time to share on Tripadvisor such a lovely and well detailed review of the Golden Donaire Beach Hotel****

    We are delighted to learn that your visit was a thoroughly enjoyable experience in every aspect, and it is a great pleasure to read your kind words on our services and facilities.

    Certainly our location is one of the unbeatable characteristics of the hotel.

    We hope that to have the pleasure of welcoming you back in a very near future.

    With kind regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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