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“Dreadful experience”

Brewers Fayre Anchor Inn
Ranked #6 of 7 Restaurants in Gargrave
Cuisines: British
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Lunch, Breakfast, Dinner, After-hours, Reservations
Reviewed 3 weeks ago

Not recommended. Four of us were staying at the Premier Inn next door and had dinner in the Anchor Inn. It was not a good experience.
It took a long time to order the meal at the bar because frankly the chap did not know the menu. We had a cocktails by buying the ingredients and mixing it ourselves. I had the curry but the poppadom had the texture of a piece of wood and was inedible. The rest was not very nice. The friends meals were nothing to recommend. For desert we had the featured gin and tonic trifle but the G & T seemed to have gone AWOL. It was not nice.
The waitress was very pleasant.
There is a large outside dining area with picnic tables alongside the canal, the area was to put it bluntly filthy, Litter and rubbish all over the place.
The Anchor Inn needs a new manager.
The next night we went to the Mason's Arms just along the road which was excellent.

    • Value
    • Service
    • Food
Thank YorkshireBarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 549 reviews

Reviewed 3 weeks ago via mobile

We've been going to the anchor inn for 20 years and never had a major problem. It has always been a cosy place to go. There seems to be a shortage of staff at the moment but they are doing well under the circumstances. There's always been great staff including Andy (Andrew C) who has always been loyal to the Anchor Inn. We will always go there for Sunday lunch. They could defiantly do with some more staff but other than that, it has always been a great pub to go.

3  Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

We arrived for the end of the Sunday evening roast. The sliced roast beef was tough to cut with a knife and even harder to chew. It certainly couldn't be swallowed. After putting 3 chewed pieces back on my plate I gave up on the beef and just ate the veggies.
I mentioned the problem to our server as we were leaving and he immediately offered replacement meals for us - great customer care.

In the morning we went there for breakfast. It was disappointing to find the cooked breakfast is buffet style under hot lamps rather than cooked specially fresh for each person as has been the case at the other three Premier Inns we have stayed at so far on this trip.

The days of stewed, dry breakfast under heat lamps or buffet style ban marie units should be long gone.

The Anchor Inns needs to come upto date.

1  Thank Lathkill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2018

A new manager started work yesterday and it was evident as the improvement from our last visit was huge.

The staff were very courteous with nothing being too much trouble and the cleanliness of the whole place was so much improved. We’ll be happy to return here for another meal which I doubted would be the case based on our prior experience. Well done for turning this place around.

1  Thank at0mic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2018

Arrived just in time for the end of the Sunday evening roast. No problem that there was only beef left. The problem was that it was very hard to cut with a knife and each mouthful of beef had to be chewed for several minutes before being left on the plate. Eventually after chewing three pieces we gave up and just ate the veg.
Mentioned it to one of the staff and he immediately offered an alternative meal, but we had filled up on the veg. Good customer service, just tough beef.

This is the 4th Premier Inn that we have stayed at during this trip, but Gargrave is the only one so far that does a buffet style cooked breakfast under heat lamps, all of the others have offered a cooked to order fresh hot breakfast. The days of heat lamp stewed, dried out breakfasts should have died out by now.

I hope the management of Premier Inn will take a look at revamping the restaurant arrangement at Gargrave as it is letting down a very good.chain with its outdated meals.

Otherwise a very good stay in the accommodation.

    • Service
1  Thank Lathkill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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