We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (784)
Filter reviews
784 results
Traveller rating
255
309
143
49
28
Traveller type
Time of year
LanguageAll languages
More languages
255
309
143
49
28
See what travellers are saying:
Filter
Updating list...
1 - 6 of 784 reviews
Reviewed 20 October 2017 via mobile

the hotel is impressive in structure and service, the staff were always polite and trying to help in the best way, the pool were always clean and the bar very pleasant but the game room fails to impress. The food was good but expensive and the pizzaria were a big selling point. I stayed in a room with 4 people and it was perfectly adequate for everyone. The tours, which were managed by the hotel is a disappointing way to say the least, gone out of their way, amazing. it's a good hotel I recommend for you to go with your family or friends.

Stayed: November 2016, travelled with family
Thank JhonnyZappa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gran Solare L, Gerente geral at Gran Lencois Flat Residence, responded to this reviewResponded 24 October 2017

We thank you for your scores and we are available on your next visit to Barreirinhas.

Regards,

Clícia Helena Abreu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

The Gran Lencois Flat was a HUGE disappointment! The rooms were the only thing that was OK. We were in the Carube section and our room even had a living and kitchen space. However, not all of them are the same.. The air conditioning in the rooms was extremely loud, which made sleeping very hard! The day we arrived, we had 1h between the time we were dropped off and the time we had to leave with the tour. We went to the restaurant to have lunch and ordered from the menu. After 45 min waiting for our food, the waiter said that they hadn't even started with our order (!!) so in 5 min we had to quickly eat something from the buffet before leaving. In general, the food always took WAY too long for what it was! Add to that the fact that the waiters and waitresses did not speak a word of English so communicating with them and explaining how we wanted our food was a real struggle.
The wifi connection was very slow, and it was not easy to connect to. I had to spend 20min at the reception desk waiting for them to figure out how I could connect my device.
We really liked the pool and pool bar; however, it is frankly very stupid the fact that you need to pay at the pool for all your drinks/snacks. They cannot add it to your room bill but instead you have to walk into the pool with a couple of bills or a credit card trying not to get them wet. Wouldn't it be easier to just charge it to the room? The hotel looked good but honestly the management needs to improve..

Stayed: July 2017, travelled with family
Thank Travelover_aeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gran Solare L, Gerente geral at Gran Lencois Flat Residence, responded to this reviewResponded 10 February 2018
Google Translation

Agradecemos por suas pontuações! Só assim podemos melhorar!

Estamos a disposição em sua próxima vinda a Barreirinhas.

Atenciosamente,

Clícia Helena Abreu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2017

Never stay at this hotel the day you arrive for any trips in this region.
For instance, If you arrive 11:40 at the hotel, for the trip at 13:40 (usual time they all start), never stay at this hotel.
Their check-in is only at 14:00, so you'll never set foot in your room until the day is over. You'll have to leave your bags somewhere, as you'll have no room. That means no shower or relaxing after 4 hours car trip from São Luís.
This means that me and my girlfriend had to change clothes and freshen up in the PUBLIC BATHROOM by the lobby. I don't wish this kind of experience after a long road trip on anyone.
The restaurant there is average at best. Food took to long to be served for what is is, and even though we were the first ones to arrive at the restaurant, our bill took a good 10 minutes, and 3 people looking at it and back at the menu to correctly identify 2 dishes 1 beer and 1 still water.

One of the reasons we chose this place is because it has a pool bar. So, after the long, bumpy, and honestly amazing trip to the Lencois Maranhenses, we just wanted to relax by the pool with some drinks. But then...guess what? Even though you have a room in the hotel, you CANNOT keep a tab for it. Everytime you order a drink, or snack, or whatever from the bar, you have to settle it IMMEDIATELY.
So, you have to either bring cash (and like me, hear that they did not have change), or a credit card. To a bar. In the middle of the pool. Do you see how lousy this is?
Which manager comes to the conclusion that this is a good idea? It is just bizarre!

On top of it, the rooms are old, you notice they were just concerned about renovating the outside of the hotel. Honestly it's worth not even a third of the price we paid.

All in all, this was an embarrassment of an experience, and whenever I'm there I'll stay away from this mess of a hotel, and for you sake, I hope you do as well.

Room Tip: There's no good room in this mess. The experience sucks.
  • Stayed: January 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Thiago C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gran Solare L, Gerente geral at Gran Lencois Flat Residence, responded to this reviewResponded 10 February 2018
Google Translation

Agradecemos por suas pontuações! Só assim podemos melhorar!

Estamos a disposição em sua próxima vinda a Barreirinhas.

Atenciosamente,

Clícia Helena Abreu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2016 via mobile

We chose this hotel for our trip to the Lençóis Maranhense and were very pleased. The rooms are large and comfortable with cable TV and there is a great pool in a beautiful location beside the Preguiça River. A good choice for families with a games room and kids room. There is a nice breakfast. The hotel restaurant could be improved. All in all it was a very good choice.

Stayed: December 2016, travelled with family
Thank Jose Luiz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gran Solare L, Gerente de recepção at Gran Lencois Flat Residence, responded to this reviewResponded 20 December 2016

Thank you for choosing our hotel. We will always be at your disposal and always work better to serve you.
We thank you for the comments and will help us improve our services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2016 via mobile

A dream trip: Lencois Maranhenses. Barreirinhas is a very good place to host you for this purpose. Although it's a small city, you can find a good structure of hotels, small stores, few but good restaurants. This hotel is a little bit far from downtown (10-15 min by car). On the other hand it has a peer to the Preguiça river, from where some of the touristic tours departure. The hotel has a good structure (pool, wet bar, restaurant, sauna, game room, gym). But staff certainly need more training and the building needs some restoration and update (for instance air conditioners were old and noisy). Staff at restaurant were confused, one didn't even know to explain the menu. One important information: search touristic companies to noon the tours and ask them to show you equipments (boats and cars). The company within the hotel (Off road Tours) had one of the worst cars and boats - dirty, old, unsafe, uncomfortable - and besides that they were always late.

Stayed: July 2016, travelled with friends
2  Thank fgerdes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gran Solare L, Gerente geral at Gran Lencois Flat Residence, responded to this reviewResponded 5 October 2016
Google Translation

Agradecemos por seus comentários, estamos com uma nova gestão no empreendimento e através desta ferramenta de respostas do Trip Advisor, temos respondido TODAS as dúvidas, elogios e sugestões sobre nosso hotel, no entanto, estamos revisitando avaliações mais antigas para apresentar novamente nossa unidade.
Gostaríamos de reforçar alguns pontos de nossa unidade:
Disponibilizamos três tipos de apto: Standard, individual ou duplo, Superior, suíte com quarto e sala e Deluxe, suíte com 2 quartos, 2 banheiros, sala e varanda. Todos os apartamentos possuem frigobar, TV a cabo, wi-fi e estacionamento grátis, café incluso, copa do bebê, fitness, salão de jogos, kids club e uma maravilhosa piscina de 742m².
Além do melhor custo-benefício da região, estamos bem localizados na Beira do Rio Preguiças. Não hesite em nos buscar novamente.
Cordialmente,
Clicia Helena Abreu – Gerente
Nosso contato: gsl.reservas@gruposolare.com.br

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews