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nerfititi

Service

2.0 of 5 bubblesReviewed 09 Aug 2022
Service was slow and manager was rude and miserable. The food is not to the standard it should me it's the most expensive in my opinion
The manager was rude and his attitude was not what I called professional. He needs to know how to speak to his customers
Date of stay: July 2022
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dean Gilder, General Manager at Salt Rock Hotel & Beach Resort, responded to this review
Responded 26 Feb 2023
Dear Guest, thank you for your feedback. Sincere apologies for the slow service and rude manager. Will do our best to improve on this. Kind regards, Dean Gilder.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (221)
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    15 - 20 of 221 reviews
    Reviewed 12 June 2022

    We had a room with a balcony and a piece of the Ocean to marvel at. This is a charming old hotel and resort that caters for all ages. There is a lot to do within the resort and there’s a lot outside on the beach. It’s a pity that the restaurant manager couldn’t accommodate vegans in the breakfast special - we were forced to eat out for most of our meals - which was probably a good thing or we’d never have left the resort! There’s everything here from ping pong, to pool, to swimming and amazing Sunrises. I’ll definitely be back to this place.

    Room tip: All rooms face the Ocean, but the rooms with balconies are definitely best
    Date of stay: May 2022
      • Value
      • Sleep Quality
      • Service
    Thank isangomap
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Dean Gilder, General Manager at Salt Rock Hotel & Beach Resort, responded to this reviewResponded 26 February 2023

    Dear Guest, thank you for choosing to stay with us and for your review. Apologies that your vegan requirements were not accommodated. We certainly will do so when you next visit us. Kind regards, Dean Gilder.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 May 2022

    A favourite spot for us to unwind at the end of the week. The beer is cold the food is tasty and the service good. The kids have a ball and really enjoy the jungle gym and make friends easily.(Only critique would be have some spot lights that illuminate the jungle gym in the evening) Really like that you have extended the patios overlooking the palms and beach. See you soon again

    Date of stay: May 2022
      • Location
      • Service
    Thank mashman123
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Dean Gilder, General Manager at Salt Rock Hotel & Beach Resort, responded to this reviewResponded 26 February 2023

    Dear Guest, thank you for your feedback, much appreciated. We look forward to welcoming you back. Kind regards, Dean Gilder.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 February 2022 via mobile

    We went to the hotel restaurant for dinner and decided to have their “famous” natal curry. Coming from the UK we thought we know a bit about curry but actually thought it was one of the best we have ever had. Worth a visit. Key on a good day is the wonderful view of the beach.

    Date of stay: February 2022
    Trip type: Travelled as a couple
    Thank UKSamphire
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Dean Gilder, General Manager at Salt Rock Hotel & Beach Resort, responded to this reviewResponded 22 April 2022

    Dear Guest, thanks for joining us all the way from the UK. Great to hear you enjoyed our famous Natal Curry. We hope you will visit us again. Kind regards, Dean Gilder.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 January 2022 via mobile

    What an exceptional and surprising experience!

    We last stayed here in 2015, and, post-covid, weren’t sure what was reasonable to expect.

    But we have been ‘wow’ed’, and the Salt Rock team deserve all the praise.

    We are still here now, half-way through a 6-night stay.

    Noticeably:

    Each staff member we’ve dealt with has been warm, welcoming, really invested in helping, and kind. From booking, to reception, porters, and waitrons.

    The food has been exceptional - breakfast and dinner buffets high quality and varied. They also seem to know the secret of managing crowds and not having long queues at mealtimes.

    The hotel is as well maintained - and better - than it was 6 years ago.

    Even with days of rain, there is a buzz of fun and activity and the kids are happy and catered for.

    Good value for money, and an all-round great effort!

    Date of stay: December 2021
    Trip type: Travelled with family
    Thank Debbie R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Dean Gilder, General Manager at Salt Rock Hotel & Beach Resort, responded to this reviewResponded 22 April 2022

    Dear Guest, thank you for choosing to stay with us again, and for your wonderful review. We sincerely appreciate your positive comments, and we are very happy to hear that you enjoyed your holiday with us. We hope to see you again soon. Kind regards, Dean Gilder.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 8 December 2021 via mobile

    Tried the chicken and prawn curry. Out of this world. Just the right heat intensity and super tasty. My pic is only half the portion so their portion sizes are huge.

    Also had some oysters and my word whatever the dipping sauce is they service with them is amazing.

    The waiter was a bit slow in serving us after we placed the order but overall a fabulous experience.

    Will definitely be back.

    Date of stay: December 2021
    Trip type: Travelled as a couple
    Thank Tracy V
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Dean Gilder, General Manager at Salt Rock Hotel & Beach Resort, responded to this reviewResponded 22 April 2022

    Dear Guest, thank you for your review and your positive feedback. Great to hear you enjoyed our Chicken and Prawn Curry, the Oysters and our dipping sauce. We look forward to welcoming you back. Kind regards, Dean Gilder.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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