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Reviewed 13 October 2018

I have just returned from a 7 night stay at this hotel and would like to thank all the lovely staff , from the very happy breakfast ladies who greeted me every morning with a hot chocalate for me at breakfast , to the reception staff who helped me when I had trouble with my car
I cannot fault anything with my stay at the hotel , everything was perfect and I’m really sad I’m still not there !

Date of stay: October 2018
Trip type: Travelled solo
Thank deniselD6974XE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2018

Service with a smile makes all the difference in the world, and in Italy too!

Our visit at this hotel was one of the best experiences of the entire trip. Commencing with check-in, everything was done efficiently and with a smile. We were provided with information about the nightly wine tasting (reservation required) and also information about the continental breakfast each morning and the opening time for the restaurant for the evening meals.

Our ground-level room was pleasant, but small. There was a patio door and outside there were two chairs and a small table. The view from the little patio was of a church with steeple off in the distance. It was a pleasant view.

We decided to attend the wine tasting on the afternoon of our first day. We went into the wine cellar and were greeted by “Marco”, a certified sommelier. There was another family at the tasting table for six when we arrived. We were provided with a tasting of three local wines and two olive oils. There were cheeses, breads and water available for cleansing our pallets between each tasting. Marco did a great job of providing a thorough explanation of each wine and answered each question with confidence.

Hotel Restaurant:

We visited the hotel restaurant for both the morning continental breakfasts and a few of the evening meals.

Each morning when we arrived at 07:30 for breakfast, everything was already set up and ready to go. The staff was already bustling around and approached us as soon as we entered with a big smile and a good morning greeting in English. Also in the background was very pleasant music playing each morning– a variety of current American pop hits. Later I was told the music was via Spotify. If management or staff chose the selection of music, well-done...

The most memorable thing about the morning experience was the attentiveness and perky attitude of the food servers. They were all just great. The only downside of a few of the mornings was a loud group of tourists that sat at the outside dining area of the restaurant each morning. The tour leader was the loudest, each morning standing up and then blaring out the day’s itinerary for everyone within the restaurant, both outside and inside to hear. He and some of his group were extremely distracting, taking away from what could have been a beautifully quiet start of the day.

But I was so fed up with this blowhard that one morning I said to my wife so that one of their group could hear, "I wish that guy would tone it down a little, he's so rude".

The intent was that somebody in his group would pass along my comment. Evidently it worked because after that he seemed to have lowered his volume a little. Not the restaurant’s fault and I believe there would have been little they could have done without creating an incident.

Our evening meal experiences were all beyond our expectations. One of the really neat things about our evening meal experiences was that our wine sommelier was also one of the evening meal waiters. Marco was the most pleasant and accommodating waiters of the entire 20-day trip. He engaged with us about our visits and yet was not intrusive. The service he provided as a waiter was exceptional. This hotel and restaurant has a real asset with Marco.

The food that we ordered was prepared with a high degree of expertise. The only negative surprise was on the one evening where our meal was included. On this occasion when we tried ordering from the menu the waiter told us that this item or that item was not included in the pre-paid meal. So we were a little disappointed because the items that were explicitly excluded were actually the ones that sounded most appetizing. While somewhat of a disappointment, the outstanding quality of the service and the superior quality of the food more than made up for the momentary setback.

Would we come back? Absolutely!
_______________

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
Thank DrTurboDad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2018 via mobile

I stayed here with my husband just for a night on our trip around tuscany and as we had been given a nights stay as a gift including dinner and breakfast.

The check in was very easy and swift, it would however be nice if somebody would come and help with your luggage from the car park.

The room was very clean and spacious and the bathroom had plenty of shampoos and small extras.
Slippers would have been great as the floors are all stone so its either cold or you end up having lots of dust on your feet as I assume they dont wash the floors too often.

The staff was very friendly and the pool area very nice as well.
The pool isnt as big as it looks on pictures but big enough and with a beautiful view and a pool bar

Dinner was very nice as well and they have a nice selection of wine and different local dishes.
I must say my main was not good at all and completely overdone but the waiter didnt seem bothered when I told him that...

Breakfast was typical italian allthough they did offer eggs and bacon. Bacon unfortunately seems to be completely fried to death as in most places in italy, this might be do to the preference of some guests.

Overall this is a very nice hotel to stay for a short break and the location is beautiful as well.
They have a large wine cellar as well and have their own Chianti.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank kristina091
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 September 2018 via mobile

Picked this hotel while driving back home reading review on trip adviser stay for two nights the hotel was a positive surprises in a beautiful surrounding .
Nice rooms good food and vine.
The pool was not very big,but good enough if not busy.
The only remark not very assorted for glutinous free food.would definitely go back again.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank luciano c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2018 via mobile

Loved this hotel. The grounds are lovely, the breakfast is great, and the on-site restaurant is fantastic. More over, the service is impeccable. Concierge folks like Sabrina, Federico et al and the restaurant staff were so helpful and welcoming. The pool is clean, fun and has great views. Location was perfect; situated close enough to everything to enable car day trips to various cities from here (Lucca, San Gimignano, Florence). Hotel helped us with arranging a wine tour, and also offers free tastings on-site. All in all, my family loved it. You won’t go wrong!

Date of stay: August 2018
Trip type: Travelled with family
Thank Sabina C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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