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Reviews (6 671)
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8 - 13 of 6 671 reviews
Reviewed 1 June 2018

This place should be close down. First the washrooms are terrible moldy, stinky, the rooms have rats, the servers at the buffet will take advantage of you asking for money, when they all have smart phones. The phone was recycled what they severed in the morning they recycled for lunch and dinner very very bad. the buffet area closes to the kitchen smells like bad sewerage. Their we lots of roaches, flies in the buffet area. we stayed at building 34 last week the workers on the pool area all they did was play billiards. The beach was good nice water but lots of jelly fish and no life guard around and all the burger place were close. This place need a lot of renovating the maids are lazy they it is either they do not know how to clean properly or lazy.

The other reviews i saw here are not real you have to see it in your own eyes the place is terrible period..... Not recommended do not waste your time or money here. ..

Room Tip: Do not go here.
  • Stayed: May 2018, travelled with family
    • Location
    • Cleanliness
    • Service
4  Thank jaytek22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Director General at Memories Paraiso Beach Resort, responded to this reviewResponded 2 June 2018

Dear guest,

First of all, we would like to apologize for any inconvenience you might had during your stay. As long as we read your review, we can see that you encountered some issues. We take note of your comments regarding the washrooms and the buffet, to pass them by to the departments in order to work on a solution.
Thank you for choosing us for your vacation, we hope to have a second opportunity to prove ourselves in the future.

Kind regards,

General Manager

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Reviewed 17 May 2018

Some updating needed, but resort was clean! food wasn't bad but not a lot to pick from. did get repetitive and snack bar wasn't always open. The staff was nice. The beach and buffet was a little far from our room. close to market (within walking distance) The pool was big and great for kids! a lot of chairs around the pool but more shaded areas would be great both at the pool and beach.

Stayed: June 2017
7  Thank JessicaM0805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Director General at Memories Paraiso Beach Resort, responded to this reviewResponded 17 May 2018

Dear Guest,

Thank you for taking the time to share a review about your experience with us. We are really happy to see that overall you had a nice vacation with us and you enjoyed our amazing pool. Your opinion is very important for us, so we will take note of your suggestions in order to improve.
Thank you very much for choosing Memories Paraiso, we hope to see you again soon in our little paradise.

Best regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018

We loved everything about this resort.
The rooms: We were in Bungalow 34- the location was excellent a couple of minutes to the buffet or to the lobby, and the boardwalk to the beach was immediately outside our door, or to the left the short path to the pools. The rooms are spacious, we had a 3rd bed they already had made up in the fridge. Very clean.

The Service: I wasn't keen on the maid who cleaned our room- in the 12 years of travelling to Cuba it was the first time we had no towel art, or personalized service despite leaving excellent tips- so after the 3rd day I stopped tipping- the service remained the same. The men who stocked the bar fridge were incredibly friendly. The coffee maker did not work well- barely at all, but the coffee in the lobby was fantastic.

The waiters and waitresses in the buffet and at the lobby were incredibly friendly and very attentive. We did get the lobster one night- it was excellent- the service in the a la carte wasn't the greatest- it was slow and we ended up leaving before dessert because we were tired of waiting and it was quite humid in there. But the food was incredibly good.

The Entertainment team are fabulous- Juan-Carlos and Oro went out of their way to make spending time at the pool a blast. There were two others who were also exceptional but I cannot remember their names :( - it rained quite heavily and they moved everyone to the sheltered area and played pool, Ping-Pong, and danced. The shows they put on in the theatre at night were incredible. I would return to this resort specifically because of how awesome the Entertainment crew is. The Entertainment crew, waiters, bartenders etc seemed to work incredibly long hours- from 7am to well after 10 pm.

The bartenders were incredibly friendly and attentive.

The cooks: were awesome- I wish I could remember all of their names- from Carlos who seemed to work a lot at the snack bar just off the main lobby, to the cooks who ran the stations at the buffet to the one who worked at the snack bar at the beach- they all went out of their way to make excellent food- this is the best food I have had at a resort in Cuba without a doubt.

The only "bad" thing I have to say is that we had to leave- a week isn't long enough.

The beach is incredibly beautiful, they lay out of the resort was excellent and the staff from check-in to check-out and everything in between was fabulous.

The nitty-gritty things that are good to know: the airport is small and got bottle necked easily, but I have experienced worse. It is a long bus ride from the resort to the airport. We had some pretty inconsiderate tourists at another resort who left before the bus taking us to the airport without telling the hotel- as a result our bus was delayed while the hotel and the tour staff and driver went on search for the missing tourist- that wasn't fair to anyone, but only the fault of the tourist. On the other hand, it's nice to know they won't leave without you.... bring bug spray and umbrellas. The room had an umbrella but we had 3 people in our room so I was glad we brought ours. The in-room safe is an excellent set up and was included in the room price.

My only complaint was the comfort of the bed- the mattresses are too firm for me and caused a lot of discomfort with my chronic back issues- however the people I travelled with enjoyed the firm mattresses so I guess it is really a matter of preference.

I am already looking at dates for our next visit back- this may have become my most favourite Cuban resort.

Room Tip: I loved the location of Bungalow 34.
  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank cubalady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Director General at Memories Paraiso Beach Resort, responded to this reviewResponded 8 May 2018

Dear Guest,
First of all, we would like to thank you for your beautiful review. It is always really nice to know that our guests are having a wonderful time at our hotel and that you enjoyed the shows in the evenings. We will ensure Juan Carlos, Oro and all our staff receive your message. They will be proud to know they made a great job.
Thank you very much for choosing Memories Paraiso, we wait for your next visit at our little paradise.
Best regards,

General Manager

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Reviewed 29 April 2018

We visited the Emporium Dining room at this resort and had a absolutely great Lobster dinner, with salad and potato, with wine. Our whole dining experience was great, the service everything. The cost 15 CBC per person, or $40.00 CDN for 2 people.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Service
2  Thank 63ramjet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Director General at Memories Paraiso Beach Resort, responded to this reviewResponded 30 April 2018

Dear Guest,
Thank you very much for sharing your experience at out Emporium restaurant. We are proud to hear you liked our lobster dish and the whole experience with us has highly satisfied you.
We hope to see you soon again.
Kind regards,

General Manager

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Reviewed 29 April 2018 via mobile

What a great resort.
We loved everything about this resort
The people
The beach
The food
AWESOME

We had a great server in the buffet Rosaria
And the head of entertainment was great.

My daughter and I both had a great time and will be back next April

We will see you again next April

Stayed: April 2018, travelled with family
1  Thank 2 897
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Director General at Memories Paraiso Beach Resort, responded to this reviewResponded 30 April 2018

Dear Guest,

On behalf of all Memories Paraiso staff, we would like to give you a huge thank you for your beautiful review. We are more than happy to see that you and your daughter had a wonderful vacation with us and that you enjoyed the food and our amazing beach.
Thank you very much for choosing Memories Paraiso, we wait for you next April at our little paradise.
Best regards,

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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