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Reviewed 24 June 2018

After a 12hour delay we arrived a 2am in the morning.put in two different buildings... not happy campers. This was resolved in a couple days and we were very happy. Staff and the General Manger were super. The staff are amazing and the Butler service was the best. I would certainly go back again. Thanks you to all of you amazing staff at this resort... you are

the best and you work really hard to make all your guest feel very special!

Stayed: April 2018, travelled as a couple
3  Thank ginger36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Director General at Sanctuary at Grand Memories Santa Maria, responded to this reviewResponded 25 June 2018

Dear Guest,

Trust me when I say that your comment made us really happy. So, from all our team, we would like to thank you for writing such a beautiful review. We are more than happy to know you liked our butler service and that the issues you might encountered where solved. It is always nice to see that our guest like our service in this little paradise and keep coming back.
Thank you very much for choosing us, we hope to see you back soon.

Best regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

What a wonderful time. First time to this resort but my 10th time to Cuba. It's a bit farther from the airport but worth it when you see the beach. It's one of the nicest I've seen, ... Long, with the finest white sand...right in front of the resort. Lots of chairs but maybe a little stingy on shade....get up early. This resort is larger than others I have experienced so you go around in golf carts ....almost always available. Loved the food...staff were fantastic....I will go again. Highly recommend.

Stayed: April 2018
1  Thank AprilRiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Director General at Sanctuary at Grand Memories Santa Maria, responded to this reviewResponded 25 June 2018

Dear April,

First of all, we would like to thank you for taking the time to write an opinion about your stay with us. We are glad to hear you liked our beautiful beach and and you found our staff fantastic. What makes us really happy is to know we will have the pleasure to welcome you again and we would like to thank you for highly recommending our resort.
Looking forward to welcoming you again soon.

Warm regards,

General Manager

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Reviewed 19 June 2018

Sanctuary represents upper version of Grand Memories resort.
If you need quiet relaxing vacation spending a lot of time on the beach, then Sanctuary is a good resort for you.
It’s well maintained resort, small and cozy . It’s quieter section of the main resort with butlers available in each building in the morning and afternoon. Actually butlers were very helpful to get dinner reservations.
I must admit that they organized fantastic lobster dinner for us and kitchen chef was applauded at the end.
There was life music in the lobby every night. Cuban groups were fantastic. They performed their main concert then they play songs on request. June in Cuba is very hot. The main lobby was air conditioned which was a big relief.
The new accommodation manager was working until late hours constantly monitoring staff activities.
He always reacted to our suggestions and adjusted service to make us happier. Great job !!!
Barmen serve good drinks. They were very professional. Good bar and good music every evening, that’s what I needed.
The biggest value of this resort is the BEACH, the best among Caribbean islands. It’s got perfect location, perfect sand, perfectly clean and warm sea. This is ideal destination if you want to totally rest.
The beach bar was very close to the water. Evelyn served excellent Mojito drinks.
Summary: good resort.

  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Cri1230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Director General at Sanctuary at Grand Memories Santa Maria, responded to this reviewResponded 20 June 2018

Dear Guest,

First of all, we would like to thank you for the time you took to share a review about your stay with us. We are pleasant to hear our resort reached your expectations and you had a relaxing vacation at our little paradise. We are very glad to hear you liked our popular exquisite lobster dish and you butler helped you with the reservations. It is also nice to know you enjoyed the cosy environment with live music every evening at our lobby bar while drinking the nice drinks we offer. Finally, it is good to read to liked our beach, one of the most beautiful ones in the world, and the mojitos Evelyn served you at the beach bar.
We hope to have the opportunity to welcome you again soon.

Best regards,

General Manager

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Reviewed 19 June 2018 via mobile

we have been to memories 3 years now. This year we stayed at the sanctuary. It's a great feeling when you show up and the staff at the beach say you came home. Right from the shuttle drive to the lobby the check in the butlers maid towel lady waiters waitresses bartenders gardeners all staff the food chicken man it was fantastic. What they did on our anniversary was awsome. Excursions were great fran loves Isaac. Thanks to Lorna in the main lobby for the wifi lessons The sad part it was the quickest 7 days in our lives. Next year will be there a lot longer sunwing dependent they stop flying from ns in may . By for now hope to see you soon for our 45th. John and fran enfield nova scotia ma familia
room 5871 would be a nice treat . gracious

Stayed: May 2018, travelled as a couple
2  Thank Ooooooo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Director General at Sanctuary at Grand Memories Santa Maria, responded to this reviewResponded 20 June 2018

Dear John and Fran,

Thank you for leaving a review about your experience at Sanctuary. It is a pleasure to hear you have been well taken care of by all our staff the 7 days of your stay and that they made your anniversary awesome. It is always nice to see that our guests liked our little paradise and they received such an great service from our staff.
We feel honored to have the opportunity to welcome you again for your 4th visit and we are looking forward to it.

Best regards,

General Manager

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Reviewed 19 June 2018

Beginning with the welcome glass of champagne this resort goes beyond the norm to make their visitors feels at home. Having just got back from a fabulous week there I would recommend this resort and destinations for couples. The staff at the Sanctuary make you feel at home and try to accommodate your every request. The property is well maintained and planned. The sanctuary is the place to go if you wish perfect white sand beaches and want a relaxing holiday.

Stayed: June 2018
1  Thank cdnflag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Director General at Sanctuary at Grand Memories Santa Maria, responded to this reviewResponded 20 June 2018

Dear Guest,

Thank you very much for taking the time to write a review about your experience with us. We are pleased to learn you enjoyed your stay at our hotel and you felt at home during your week with us.
We hope to see you again soon for another amazing and relaxing experience at our little paradise, your Cuban Home, Sanctuary at Grand Memories Santa Maria.

Warm regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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