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Genesis E

Great views but horrible service

1.0 of 5 bubblesReviewed 07 Jan 2016via mobile
First of all, it was a mission to get to this hotel. The city really needs to fix its bumpy and dirt road. The staff here don't care about customer service, are snobs, and are rude. The restaurant has a great view of the ocean but the food sucks and the waiters take forever to bring you a menu and to bring your food out. The rooms are dirty and old, the tv didn't work and the staff took 2 days to get us another one, and the pools are dirty. Over all, this place is not welcoming. If the staff valued customer service and making their guests happy, I bet more people would come or would want to stay here again and recommend this hotel to their family and friends. I do not recommend this hotel to anyone. Go stay at El mirador de vichayito which is right next door. That place has better customer service since we dined at their restaurant.
Date of stay: January 2016
Trip type: Travelled as a couple
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2 - 7 of 202 reviews
Reviewed 15 February 2011

The staff at Costa Blanca were intentionally unhelpful. I was trying to get in touch with another guest, and they 'checked the register' with no luck. Then, two days later they said they had left the day before. Very frustrating, and it could have been solved with a little customer service.

Other than that the place has a good location, but a bit noisy at night.

Date of stay: December 2010
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Katherine H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 June 2010

The Costa Blanco Hotel in Mancora Vitchayito Beach was fantastic! We looked at 4 other hotels in Mancora, Peru and Las Pocitas before deciding to stay here. The place was the best that we found with the best view of the beach and ocean right at your balcony. The pool was cleaner than the rest and we only paid $60 per night for all 5 of us in a triple room. They have great hot water 24/7 and the restaurant was one of the best we ate at on our week long vacation. I recommend staying with them and we plan to return.

Jeff
[--]

Date of stay: June 2010
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank mochilerosperu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago
Google Translation

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago
Google Translation

Date of stay: June 2024
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago
Google Translation

Date of stay: June 2024
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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