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All reviews othello bar reef bar panorama restaurant corner suite on arrival next year sunbed allocation sea view allocated sunbeds great idea half board fantastic hotel fantastic holiday head chef mini bar bed and breakfast thomson rep
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Reviewed 14 July 2018 via mobile

My husband and I are currently staying at this amazing hotel for the 15th time and as always everything is beyond excellent. From the minute we arrived we have felt at home. Speedy check in and on to our suite. As we are celebrating our 49th wedding anniversary we had booked a panoramic suite which I can only describe as amazing on the 5th floor with views of the whole bay from 2 balconies. Food is excellent very varied breakfast choice dinner on the terrace overlooking the Mediterranean is outstanding. The dine round option is excellent we have only tried the Lemongrass Marcelo’s and Reef grill all are exceptional. The staff cannot do enough for you and have made our stay a very memorable one. It is without doubt exceptional in every way. We will return again next year and many years to come

Stayed: July 2018, travelled as a couple
2  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2018 via mobile

Just returned from 10 very hot days at sunrise having stayed there 4 years ago.
Refurbished rooms are a great improvement ( room 311) side sea view is perfect as you can see the strip , the adult pool and the sea/beach. Plenty of cupboard space, in fact most we’ve ever had.!!!
Bathroom is excellent also with plenty of space and nice toiletries . Good shower and air con was perfect . Hair dryer could be better as it had no attachment and there seems to be bath robes in some rooms but not others ?????
Cleaner was very thorough on a daily basis. Mini bar is more than adequate and not over priced by a great deal. Could do with tea and coffee and milk being refreshed more often if I’m being picky.
Breakfast is the Best we’ve ever had , egg chef does anything you like, scrambled is great and the sausages and bacon are as close to home as we’ve ever had. The staff at breakfast worked tirelessly and nothing is too much trouble, it is a military process that is carried out immaculately . I never once heard anybody complain or query anything . Pools are perfect and we had our sunbeds next to the adult pool bar every day which suited us although Barman played music a little too loud occasionally . Marios was superb dealing with the loungers and towels and every day we were served ice cold hand towels in the afternoon along with freshly chopped fruit to refresh you on the hottest days . Location is ideal as the strip ( which can get a little noisy) is a 1 minute walk away and the beach is even less distance. Bar staff , in particular VALENTINI were so gracious , hard working and very friendly at all times . The only downsides that we had were that the sun loungers should be padded for better comfort and the new adult pool entrance can be tricky as it’s sloping tiles under foot, I wouldn’t think that older or weaker adults could get in and out too well . All said and done the management should be very proud of themselves and their staff as they are the reason that so many people return to this fabulously well located and well established hotel . THANK YOU TO YOU ALL, you are the exceptional hotel in this resort .

Stayed: July 2018, travelled as a couple
1  Thank Nigel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2018

This hotel is amazing and is excellent in a great position on the sea front. Rooms are lovely. Some of the rooms have had a category change but the hotel gave us a lovely room on the level we requested. Reception welcoming and we are recognised as repeat guests. Fantastic service from all the staff including Maria , Neo and all the fantastic hard-working staff are too many to mention. The sunbed reservation system and new adult pool is lovely and peaceful.Excellent pool bar service from Lefteris. Rockafellas run by costas has the best atmosphere and tribute bands. We love it. Unfortunately our holiday was spoilt by Tui who cancelled our flight .We missed out on the first part of our holiday. It ruined it for us. This is no reflection on the hotel and staff who are amazing as always. Please be aware on pick up to check every single departure pick up transport/
Bus outside. The drivers do not come in and check guests names. Last year the driver left us there.Very poor service and a clapped out vehicle and trailer sent this year. For a premium holiday company very poor. We love this hotel. Just upset with service by Tui. Gone downhill. Do.Not let this taint this fabulous hotel.well done Sunrise Beach.

Room Tip: Limited sea view is good. If you want full view this is an extra charge again. Half board a must. Great choice of restaurants
  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Tina65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2018

I have wanted to stay at this hotel for a few years after it was recommended to me by a friend. It didn't disappoint. From the check in staff to the cleaner everyone was really friendly.

The hotel was immaculate and well presented. Our room was spacious and we had a side sea view room which was cleaned every day. My only issue with the room was we were provided a kettle to have tea and coffee in the room, the tea bags were never replenished and we had to ask everyday at reception for more tea bags and milk.

We stayed on a half board basis and really enjoyed the dine around element as it felt like we were eating out each night and not just staying in the hotel. The service at all the restaurants was great and I would recommend taking the half board option.

We did have a small issue with the sunbed allocation and for a few days we were in the worst place along the bottom wall with everyone walking past not very relaxing but I asked to be moved and as soon as it was possible we were moved to the adult pool which were much better.

I really enjoyed the resort, we have only visited the other side of the island. There were lots of bars and restaurants around the hotel. The beach area right in front of the hotel is lovely too.

I will return to this hotel very soon and would recommend to everyone

  • Stayed: July 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank MCFCMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

What can we say we came here in June for our wedding and couldn’t of asked for anything better, the service we got was fantastic, there was 15 of us all together and everyone has said the same thing, from the holiday to the wedding everything ran so smoothly, want to say a massive thank you to Denise the wedding coordinator you did fantastic and we wouldn’t of changed a thing, we will all be returning very soon, shame the 2 weeks just went so fast, also definitely try and get a bed around the adult pool the infinity pool is so relaxing, a few photos from the pool, view from room and wedding set up

Stayed: June 2018, travelled with family
Thank YvetteW37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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