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Joscelyn H

A great location but a slightly disappointing experience

3.0 of 5 bubblesReviewed 05 Sept 2022
We stayed at the lodge for two nights as part of a self drive trip around Namibia booked through Trailfinders. This lodge was rated 3*+ by Trailfinders but sadly we didn't find it to be as good as some of the lower rated accommodation we stayed at during our trip. The main reason for my negative review is due to the attitude of the staff we encountered, they just seemed to be rather unhappy and service was very impersonal. In particular the gentleman who greeted us on arrival and helped take our bags to our rooms gave a poor impression, he wasn't at all friendly.

The food was also rather disappointing. I completely understand it must be very difficult to provide great food in such a remote location and for such a diverse clientele but the buffets were not something I looked forward to, the meat selection was well cooked but the accompaniments were over cooked and dull and while the puddings looked interesting they generally looked better than they tasted and it would just have been nice to have some fresh fruit.

The rooms are pleasant if a bit dated. The location at the gate of the park is great in order to get into the dunes before the sun gets hot.
Date of stay: August 2022
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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Taleni Africa, Marketing at Sossusvlei Lodge, responded to this review
Responded 07 Sept 2022
Dear Joscelyn,
Thank you for the ratings and feedback.
Glad you enjoyed our location and pleasant rooms.
Understandably buffets is not in everyone's taste. Our apologies that the service you experienced were not on par - we are looking into it to improve.
Best wishes,
The Sossusvlei Lodge Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 21 August 2022 via mobile

Loved this place. Rooms were great, accommodation was great, service was great, food was great. Highly recommend staying here. The rooms seem like tents but they really aren’t from the inside. There is Wi-Fi but only in the lobby and it’s not fast at all. Lots of accommodation such as a great pool, a bar and even a shop to buy local things.

Room tip: Mornings / evenings can be very cold and it can be a little walk to the dinner area so recommend to dress properly
Date of stay: July 2022
Trip type: Travelled with family
Thank Svena69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taleni Africa, Marketing at Sossusvlei Lodge, responded to this reviewResponded 22 August 2022

Dear Sven,
Thank you for the recommendation and lovely rating!
Pleased that you enjoyed our accommodation units, the facilities at our lodge, the great food and the service you received from our staff!
We look forward to welcome you back!
Best wishes,
The Sossusvlei Lodge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2022 via mobile

We had a great stay. Big lodge, but still with a nice atmosphere. Great buffet with breakfast and dinner. Very nice activities with knowledgeable guides! Nice location with some animals close by and only a few meters away from the Namib Naukluft park entry. We can fully recommend this location.

Date of stay: June 2022
Trip type: Travelled with family
Thank Thorb3n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taleni Africa, Marketing at Sossusvlei Lodge, responded to this reviewResponded 4 July 2022

Dear Thorben,
Thank you for the superb rating and recommendation!
Delighted that you enjoyed the atmosphere at our Lodge, our location, roaming wildlife and the range of activities with our knowledgeable guides!
We look forward to welcome you back!
Best wishes,
The Sossusvlei Lodge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2022

We had one night here as part of our Rovos rail trip. The individual bungalow rooms were comfortable and clean and had what we needed. Some were quite a walk in the heat from the main hotel area.
Lunch on our arrival was a poor quality buffet but we had a major bbq dinner for the whole train in the bush which was spectacular. Also a breakfast out the following morning
I guess as nobody will be staying for long and it is in the desert it’s to be expected that it feels very in personal but for us it didn’t detract from our visit
We found the guides on the drives to be excellent
At the time of year we visited it was extremely hot during the day and extremely cold in the mornings and evenings so clothing layers are needed. When going out on drives definitely wear sunglasses and have a scarf to tie around your face and head as the vehicles are open and a lot of sand and dust is thrown up on the drives.

Date of stay: May 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Julie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taleni Africa, Marketing at Sossusvlei Lodge, responded to this reviewResponded 4 July 2022

Dear Julie,
Thank you for the great rating and review!
Glad you enjoyed the comfortable accommodation units, the spectacular bush dinner and Desert breakfast experience and the service you received from our guides on the drives.
Looking forward to welcome you back during your next visit to Sossusvlei!
Best wishes,
The Sossusvlei Lodge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2022

We loved the little details that made the lodge luxurious for our taste. The damp towels at check-in may not feel important from the home perspective but after a sandy day in the desert, they were divine. The lodge seemed popular but was quiet and peaceful.

Special acknowledge for the stir fry at dinner, it was so good and the lady cooking it was helpful and skillful.

Date of stay: June 2022
    • Sleep Quality
    • Rooms
Thank gaiwani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taleni Africa, Marketing at Sossusvlei Lodge, responded to this reviewResponded 1 July 2022

Dear Hannamari,
Thank you for the excellent rating and review! We are very pleased that you enjoyed the little extras, the peaceful environment, the stir-fry at dinner and the service you received!
Looking forward to welcome you back during your next visit to Sossusvlei!
Best wishes,
The Sossusvlei Lodge Team

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Reviewed 13 June 2022 via mobile

This lodge lives off its location near the dunes and does not pay enough attention to the service levels and quality of accomodation. As a customer we felt as though we were being accommodated in a fixed regime of service without any flexibility. We would not return as the eating was dining by numbers and too much of the service was too strict including eating times etc.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank Redarmy1952
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taleni Africa, Marketing at Sossusvlei Lodge, responded to this reviewResponded 14 June 2022

Dear Redarmy,
Thank you for the rating and feedback of your stay.
We are normally praised for our service levels - our apologies that you did not experience the hospitality that we are renowned for.
Dinner is served as a buffet in the time-frame from 19h00 until 21h30 which gives guests ample time to leisurely dine and is not extremely strict?
Best wishes,
The Sossusvlei Lodge Team

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