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Redarmy1952
London, United Kingdom

It was just about OK but no soul.

3.0 of 5 bubblesReviewed 13 Jun 2022via mobile
This lodge lives off its location near the dunes and does not pay enough attention to the service levels and quality of accomodation. As a customer we felt as though we were being accommodated in a fixed regime of service without any flexibility. We would not return as the eating was dining by numbers and too much of the service was too strict including eating times etc.
Date of stay: June 2022
Trip type: Travelled as a couple
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Taleni Africa, Marketing at Sossusvlei Lodge, responded to this review
Responded 14 Jun 2022
Dear Redarmy,
Thank you for the rating and feedback of your stay.
We are normally praised for our service levels - our apologies that you did not experience the hospitality that we are renowned for.
Dinner is served as a buffet in the time-frame from 19h00 until 21h30 which gives guests ample time to leisurely dine and is not extremely strict?
Best wishes,
The Sossusvlei Lodge Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1 155)
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All reviews stir fry the grill buffet style reception area situated right breakfast and dinner air conditioned beef watering hole the reserve small pool park gate big daddy tents accommodation desert lodge
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Reviewed 21 December 2021

Wow, wow, wow- have stayed in a large number of lodges, but you guys just know how things work. Have stayed in more expensive lodges as well this year but your service is the best. Everyone is so friendly, the rooms have everything you need and comfortable beds, big showers. Amazing views, quiet mornings just the desert around you, food was amazing. The avtivities and tour guides were fantastic. Cannot fault one single thing here, except we were sorry to leave....
Tip to future travellers to the area, Sossusvlei Lodge has a large number of wonderful activities, book with them directly. Do not book via Viator.com as there are tour operators that will completely rip you off, unfortunately happened to us where the tour operator charged us almost 3x what Sossusvlei Lodge ask...

Date of stay: December 2021
Trip type: Travelled with family
1  Thank LindyandPierreNel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taleni Africa, Marketing at Sossusvlei Lodge, responded to this reviewResponded 22 December 2021

Dear Lindy & Pierre,
Thank you for the superb rating, review and beautiful pictures!
Delighted that you enjoyed your stay, the comfortable rooms, amazing views, amazing food and the service you received from our guides during the excursions and other staff.
We look forward to welcome you back during your next visit to Sossusvlei!
Best wishes,
The Sossusvlei Lodge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2021 via mobile

Juste magnifique

Un hôtel fantastique!
Un service splendide

Sans hésiter … allez y
Personnel hyper sympa.
Bar excellent.
Nourriture très très bonne

Olivia,Elizabeth and Rauna sossusvlei are the best of the best in sossusvlei go visit that lodge and see those 3 the beautiful woman .staff they are friendly and kind and heart warming. Food are , we are enjoy very much

Date of stay: November 2021
Trip type: Travelled on business
Thank florencef10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taleni Africa, Marketing at Sossusvlei Lodge, responded to this reviewResponded 24 November 2021

Dear Florence,
Thank you for the superb rating and review! Delighted that you enjoyed the good food, excellent bar and the excellent service you received from all our staff!
We look forward to welcome you back during your next visit to Sossusvlei!
Best wishes,
The Sossusvlei Lodge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2021

You can't get any closer to the park entrance (unless you are staying in the park!)

We very much enjoyed our stay here. We were one of a few tourists there so they upgraded us to a chalet/tent with a better view. The room itself is very comfortable and very large (even includes a fridge!) The bathroom is enormous and includes a large soaking tub.

Staff was very helpful and friendly. We booked several activities through the lodge including the sundowners nature drive (epic!) and a guided tour through the park. Our guide was wonderful - very knowledgeable and very proud which was a good combo!

There is a pool but it was very cold so we didn't use it.

The views are EPIC here.

The food is buffet which was just ok. It wasn't bad but all of our other meals in Namibia were excellent so it was a tough comparison. (This is the only reason I can't give it a 5 star.)

Overall, if you can't get into the park lodges, then I would recommend this hotel very much.

Room tip: All rooms are terrific!
Date of stay: June 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank nelsoli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taleni Africa, Marketing at Sossusvlei Lodge, responded to this reviewResponded 14 July 2021

Dear Nelsoli,
Thank you for the wonderful rating and recommendation!
Delighted that you enjoyed our beautiful views, the accommodation units, all the activities and the friendly service you received from our staff! Our apologies that our small buffet were not in your taste.
Looking forward to welcome you back!
Best wishes,
The Sossusvlei Lodge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2021 via mobile

The lodge is next to the park entrance, so very good location. This lodge belongs into my top-favourites not only in Namibia but all over the world.
It has everything just perfect - the planning, houses, dinner, the view to the waterhole and lights durign the night-time, staff - everything.
The hotel was very clean. Hotel staff very professional so I even didn’t expect so high professionalism as it is lodge in desert (I mean the best and say it as recognition). Rooms and interior was cozy, stylish and beautiful.
All worked perfectly.
Food was delicious.
Pool was available and hence the winter we enjoyed it.
Wifi was available only around the pool and reception but it was good.
If I only could return one day…
And I wish hard corona peak times will be over soon so that the lodge can enjoy many guests and shine at its best!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank Udekas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taleni Africa, Marketing at Sossusvlei Lodge, responded to this reviewResponded 5 July 2021

Dearest Marje,
Thank you so much for the excellent review and kind words! We are extremely pleased that you enjoyed our good location, the delicious food, the rooms, beautiful views and the service you received from our staff. Yes, we also wish that the pandemic will be over soon!
Looking forward to see you again on a return visit to Namibia!
Best wishes,
The Sossusvlei Lodge Team

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Reviewed 2 July 2021

We've stayed for two nights in the lodge. It's location is really good. I'ts very close to the entry of the Sossusvlei Nation Park. Even it's a big lodge, it was nice to stay there. The bungalow was big. We'd a beautiful view into the dessert an the mountains. The staff of the lodge were very friendly. Also the food was good.

Date of stay: June 2021
    • Value
    • Cleanliness
    • Service
Thank Swissbear07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taleni Africa, Marketing at Sossusvlei Lodge, responded to this reviewResponded 5 July 2021

Dear Swissbear,
Thank you for the fantastic review! Glad you enjoyed our location, the big accommodation units, the beautiful views, food as well as the friendly service you received from our staff!
Looking forward to welcome you back!
Best wishes,
The Sossusvlei Lodge Team

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